This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was given a 2019 Chevy Silverado and when I turned the truck off the shift to park light would stay on and in February the brakes froze with the bad freeze when it thawed the brakes just started locking up by them selves I could not get over 5-6 mph so I made an app with dealership took it in told them what it was doing they had it a week they replaced shifter handle and bolt and reset codes I get the truck back did not have it 24 hrs I was leaving where I was fishing that morning I was going maybe 40 mph when the abs and other lights came on on dash and the brakes locked up again sending me sliding about 60 yards when I ended up in a ditch I tried to get out and the truck would not move so I get out and look to see my front passenger tire completely broke off folding up under truck. No one else was involved I automatically called dealership told them what happen filed a crash report and tow truck took truck back to dealership I contacted GM snd they sent an investigator to look at it but denied my claim said it was not a Manufactur defect.. so no one is wanting to fix my truck now it-??s still under warranty with less than 19000 miles on it... and if I was to pay out my pocket to fix it I feel that it will happen again cause the freeze did something to the electrical brake system.. the truck is a year and 4 mts old. Paid cash for it and not I can-??t even drive it..
The "service brake system" and "service ESC" lights came on, along with the service engine light and rough idle, resisted roll (slight brake applied, perhaps?) and per the dealer, no code was stored and there is no fix. Bulletin pit5728B says different and not to drive the vehicle until fixed. I am refusing to accept my vehicle back until fixed as of 27 Apr 2021. [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving to school which is approx 70 miles from my house, I was approx 10 miles from my end location and had been driving for 1 hour and 15 minutes without issues. I was driving on I-70 at 75 mph when the truck completely shut down. The engine shut off, brakes went out, steering locked, all electrical shut off. The truck was dead for approx 4 seconds when it kicked back on on its own. The truck continued down the road like nothing had happened. The truck did the same thing about 3 miles after the first time the truck died. There were no more incidents during that trip. Later that same day I was pulling into kroger parking lot turning into a parking spot at about 5 mph when the truck completely shut down again. The truck was dead for approx 3-5 seconds each time with completely shutdown before completely restarting on its own and continuing like nothing happened.
Dash light came on that says "service brake pad monitor" while driving down the road, it was wet/icy outside. Not sure if that has anything to do with it, but I have read online that this is a recall issue, but it's not showing up as a recall on the recall website
- Rockport, IN, USA
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The automatic parking brake would not release several times when I had it parked in my driveway. My driveway as a very small incline (~3%), but the auto parking brake will come on. The several times it stayed on, the orange 'service parking brake' light was on and a service engine light. I could not move the vehicle until I disconnected the battery to reset. I took it to the dealer and it had a code for evap purge pump malfunction. After they replaced this the light hasn't come back on since (about 2 weeks ago).
One week after buying the truck in October 2019 an engine light came on regarding the break system, too the truck in and in a few days I had it back after reprograming the computer. 27 Jan 2021 after leaving work the breaks felt strange but with no alert I went on home. Coming up to a traffic light I tried to stop the truck but had no breaks, I proceeded through another red light with no breaks pumping the break peddle I finally had a little break and got the truck pulled over. I turned off the truck and called the dealership with no answer. I called and had my wife to come pick me up, she arrived and we decided to try and start the truck and see if the breaks would hold. We did make it to the dealership and they have had the truck for two days with no real answer as to what is going on! I called seven times 28 Jan and finally had to go see what was going on all I got was we are working on it. Called three times Jan 29 with no reply and had to stop by and I they would tell me was that is was a module and coding issue. I asked for a loan vehicle and they said they would look into it and respond in the afternoon...we shall see very very frustrating.
The breaks when stopping at a stop signe went almost to the floor and almost didn't stop once stopped the pedal started pushing back against my foot till they return to the top of the pedal then the truck started creeping forward when pushing back on the breaks the pedal was very stiff very hard to get truck to stop then pedal slowly leaks down to the floor at this point the truck dash will beep and a message saying service break assist will appear this problem is happening every time I try to stop
The electronic brake system failed and three error messages appeared on the dashboard. This occurred as I was pulling in my driveway while still in motion. These errors have also happened previously, in December 2019 and June 2020. Both previous times the malfunctions were fixed by the dealer. This issue causes the power brake system to not function and makes it very difficult to stop the truck.
Brake intermittently presses to floor when applied unable to stop. Happens on multiple occasions. Must bottom out brake pedal to floorboard for brakes to even start to apply and never fully apply to stop vehicle. Increases stopping distance 10 fold! no lights come on and all equipment looks to be in working order and no damage. The truck is relatively new
I have had truck now in 5 times for each and parking brake errors and still not fixed. This is a high safety concern for my wife and me and anyone else who rides or drives on roads with us !!! this truck needs the lemon law enacted especially on my truck if no one else wants it !! need out of this contract and get a safer vehicle to get around in, am a disabled vet and don't need more problems in my life or possibly of killing us or anyone else because of this vehicle!!!
When decelerating and braking near a complete stop (traveling in 5-40 mph traffic w/ lights) the transmission immediately downshifts hard (2 to 1) and jerks the car forward getting potentially close to other vehicles on the road.
Started truck and immediately traction control, malfunction indicator lamp, and brake light appeared on dash. Messages also appeared saying the vehicle will not exceed 43 mph, and that the brake system had failed. Avoided expressway going home, and was not able to exceed 43 mph. Next day Chevrolet roadside assistance towed truck to riverside Chevrolet, wetumpka, al. Service rep said master cylinder "came apart" and nothing like this was seen before (they sell and service a lot of trucks). Master cylinder replaced. Drove truck home about 25 miles and brakes worked fine. Will update if problem happens again.
Vehicle is producing a hard shift between 1st & 2nd gear primarily on cold starts. More recently is has been doing more through out the day but not as serve. This started around 7500 miles, currently at 23,000+. the vehicle has now been to three dealers (6+ attempts) with no resolution. One dealer took the valve body off for inspection and cleaning. Other dealers have tried reprogramming. Last attempt at repair was the week 8/25/2020 with no resolution as they could not duplicate the issue (had the vehicle for a week). The next day I experienced the harsh shift twice in one day. I also experience transmission slippage at constant speeds between 45 & 60mph. A bulletin came out from GM the week of 8/25/2020 indicating note to repair/replace the transmission as this is normal. How is this normal when it shift so hard it through the occupants forward and rearward in the seat. How is this safe for a young child/toddler? this has the potential to cause whiplash in younger children. I have in firm believe this is a cause for my neck and shoulder pain. As an added note: I have been working with the GM executive resolution team on this issue and again no resolution. I am also experiencing an issue with the parking brake coming on by itself when the vehicle is completely off and the key out of the vehicle. Again dealers cannot duplicate even though one service rep witnessed it while dropping the vehicle off for service. This is a safety issue for anyone performing brake service as the brake could activate and cause a pinch point. Overall I have several other electrical issues regarding radio, dic display & cruise control. Only the dic display has been corrected. I also have had leaking rear slider and squeaks in the front left dash, right front floorboard and upper LH B-pillar. I also had the left dash panel replaced due to a broken tab. Video upon request
Pulled out of a construction site after a work day and the wheels on my truck locked up right in the middle of the road. If I was pulling into a highway, I would not be writing this right now. The truck was idling for about 2 hours before I pulled out into traffic. The way the wheels stopped, it felt like the parking brake is engaging when I drive. Maybe this is some kind of limp mode to prevent damage. If that is the case, it is a very dangerous fail-safe to implement on a vehicle that people depend on for work. I do not think it is a coincidence that this is the first Silverado model with an electronic parking brake. Oh yah, and this just coincidentally happened 1000 miles after my bumper-to-bumper warranty expired. Also, GM customer service is just a call center in india. Don't bother calling them.
Purchased vehicle last October. Mileage indicates 8857 miles, and brake indication says 97% brake life left. It was less than that a few months after owning it, then went to 97% and has stayed there. Dealer says brake pads a fine. Yes, no doubt but there is no way 97% can be left. Transmission at times harmers into gear when shifting from first to second gear. Document id 4605342 states first shift of the day maybe harsh. It's not just the first shift of the day that it happens. There are times shifting between first and second gear the vehicle briefly slows then hammers into second gear that jolts you in your seat, enough you shake in your seat. The most recent time it happened I was moving in a paved parking lot.
I am an oil field inspector and in my truck all day long. When shifting into drive from a stopped position and start moving forward, the back brakes lock up and the parking brake light comes on for the brakes locking up. This is the 2nd time it has happened and a dealership in portland tx replaced the computer and master cylinder. Saftey issue due to my traveling alot and truck is still under warranty. I would like Chevrolet to replace my truck with a safe and reliable pickup.
Lloss of braking. Dash warning ABS; trailer brakes; traction control; ABS; ESC; do not exceed 62 mph.. no recall shown on VIN..called dealership and Chevy no results on recall!? vehicle warning cleared off dash next day..warning lights and loss of brakes while driving truck on steep forest mountain roads..
Purchased vehicle new 7/5/20 (65 miles). 7/6/20 (95 miles), driving vehicle through neighborhood when service engine soon (ses) light came on-no other lights on ip cluster-drove to john L sullivan Chevrolet (jls) to have inspected-found C25A2 code and programmed electronic brake control module (ebcm). 7/18/20, backing vehicle up at about 5 mph(187 miles) ses light on again-checked code-C25A2-had brake system failure message flash on information center once. Contacted jls for tow-jls verified code, but no light on, and stated Chevrolet is aware of problem, but no fix available. States problem occurs when parking vehicle, and no park brake applied (stated ebcm sees wheel speed with key off, triggering code)-no other brake system indicators or warnings have come. This vehicle is brand new, with less than 200 miles.
A D V E R T I S E M E N T S
- Paradise, TX, USA