This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At slow speeds (mostly when turning) power steering will go out. I've had 3 instances where the truck completely shut off and just as many where it felt like it was about to shut off. Other symptoms have been while driving on highway, generally on a longer trip, warnings about stabiltrack needing service come on, my lane departure sensor will automatically switch from vibrate to audible beep, dimming my headlights or turning my turn signal on will cancel cruise control. I had the recall for software fix for power steering issues applied in September 2017 where previously I experienced none of these issues. All of these issues have been after the recall software fix was applied. The dealer says it's due to a film that builds up on the battery cable connection and causes it to not have a good connection with the battery. Apparently there is a bulletin out for this issue but it isn't a recall so dealers are charging around $700 to fix this. Having your truck turn off while driving is a clear safety issue and one that is much worse than the recall for having your power steering go out when turning at slow speeds.
The contact owns a 2014 Chevrolet Silverado 1500. While driving at an unknown speed, the steering wheel seized. There were no warning indicators illuminated during the failure. The vehicle was taken to the dealer (rotolo Chevrolet, 16666 S highland ave, fontana, ca 92336) and the contact was informed that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 17V414000 (steering), but the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 122,000. The VIN was not available.
The contact owns a 2014 Chevrolet Silverado 1500. While driving 10 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to fairway Chevrolet truck mega store (3100 E sahara ave, las vegas, nv 89104, (702) 948-7865) where it was diagnosed that the battery wire failed. The vehicle was not repaired. The contact called the manufacturer and was informed that the failure was due to a software malfunction in the electrical system. The failure mileage was 77,000.
This is a complaint on a 2014 Chevy Silverado truck which we purchased new and has only had one driver. It will randomly loss power going down the highway. Also, frequently now, losses power steering and will violently jerk making it uncontrollably. Had the truck in the shop at the dealer where we purchased it 2 years ago and they could not find the problem. There was a recall on the power steering. We took the truck in to the shop for the recall but are still having the exact same issue. This is a safety issue, not a warranty issue and the dealer is wanting to charge for the diagnostic and any repairs, stating the truck is out of warranty.
When turning into parking lot today at low speed, electrical system went crazy, screen flashed power steering failure, stabilitrac failure, doors locked and unlocked and engine died. Restarted and was fine driving forward and repeated failures again when turning to park in parking space. It is fortunate this was in a parking lot and not on interstate or other main road or while turning at a traffic light. There was a recall in fall of 2017 for power steering that was repaired at dealership upon notification. When I contacted the dealership, the service department supervisor advised it sounded as if there was a poor connection of a battery cable. The battery was replaced just a few months ago. It seems to me that if a it's a battery cable connection issue, then GM has another safety problem they need to address since I've read numerous other complaints with the exact same issues, and in my opinion, there must be a manufacturer defect if battery cables just come loose for no apparent reason. This needs to be fixed before someone is very seriously injured or killed as a result of this dangerous condition. GM seems to be aware of the other reported issues and has taken no measures to correct it. Maybe all of us who own their vehicles should file a class action lawsuit and they might get off their [xxx] and do something! I certainly won't hesitate to file a civil complaint for product liability if a family member is hurt as a result of their continued negligence. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Easley, SC, USA
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While conducting low speed manuveurs radio and dash flashes off, then engine shuts off while vehicle is still in drive causing loss of steering assist and brake assistance. Dash and radio turn back on and warning messages stating stabilitrak disabled, steering assistance reduced, 2 keys programmed, open and close drivers window, and park assist disabled are displayed. Dealership thinks this could be due to corrosion in the power distribution box and recommended replacement.
While driving down the road and turning the steering wheel, the steering wheel snatches away from your hand. When doing so, the locks unlock and lock, then the stabilitrack light comes on. This has happened several times and twice the vehicle completely shut off. Luckily my wife was turning into the driveway when it did because it shut off and the steering wheel locked. She is scared to death to drive this vehicle and I owe way too much money to trade it in. I've taken it to my dealership here and they tried reprogramming it due to a recall but that did not fix it. When I called to ask for assistance, they replied that it would be a minimum of 1 1/2 hour labor to diagnose it and that it $110 an hour. I've noticed while looking on the internet that this is a common problem with the year model truck. This is a major safety factor and needs to be addressed asap before something happens to one of my family members. People on the internet state that it is a grounding problem and the manufacturer knows about the problem.
Steer assist and stabilitrak errorr messages. Says to service. My A/C unit is also affected by this. It appears that it may have been part of the recall #17276 but according to the dealer our VIN did not pull it up. The vehicle pulls and steering becomes difficult. A/C unit blows out hot air. When in cruise control sometimes the vehicle accelerates on its own and the rpms shoot up. Have to break and decrease speed for problem to be resolved before resetting cruise control.
While turning my truck all electronics want to flash my locks will lock /unlock, my lights will flicker or flash, park assist unavailable will pop up on dashboard and my truck will shut off while im trying to turn
My vehicle has completely lost power steering and power twice while in the middle of driving on busy roads. Once by myself and the second with my four grandchildren in the car. I have taken it to the dealership after first incident paid 300 dollars for them to look at it and they told me couldn't find anything wrong. Then it happend again the second time in a busy intersection with my four young grandchildren in the car. There was a recall in 2017 for the same problem for this year vehicle but they are claiming mine isn't under that recall and refusing to fix it. Both times it has happend the power steering completely goes out and the truck power shuts down and locks up anything connected to the truck. ( for example my phone was charging and it locked up my phone after it did this) I am concerned about my safety while driving this vehicle and cannot get the Chevy(General Motors) dealership to help me. They are claiming not to have known about the recall in 2017 at all. I've only had this truck for about a year and it has done this to me now 2 times in the last couple of months. Both times in very busy areas where my truck stalls and looses power steering.
My truck will sometimes idle rough the steering gets real hard.when appling the breaks the lights will dim temporarily when I come to a stop and turn off my truck I loose all electrical power..and will not start again..the problem is occurring more frequently....
Bought a used 2014 Silverado 1500 4X4 with 22K miles and one previrus owner. I had no issues at first but the dealer made me aware of a recall GM had out where they would reprogram the power steering to prevent a possible issue of power steering loss at slow speeds. I took the truck in to the Chevy dealer and had the "reprogram" done. After that I started having a popping in the steering column at extremely low speed or while stationary when the wheel was turned. A few months later the popping stopped and one evening I start my truck and the electric power steering is not working. The next day I start my truck and the power steering is working fine. I run an errand and as I'm coming home the power steering goes out while I'm turning at a slow speed also nearly causing a wreck with another car. Dealer won't admit to the problem being a part of the recall because of the lift on my truck and then over quoted me by $500 for the fix ($2900 total and $2200 for the part). Just had a new rack and pinion installed for $2535.11 and the part alone was $1859 from another dealer. The mechanic told me the part has since (the recall) been "remanufactured" which leads me to believe that GM realized there was a problem and they fixed it quietly on the assembly line rather than make it right with their customers.
The contact owns a 2014 Chevrolet Silverado 1500. While driving approximately 25 mph, the steering ability became more difficult and the 'stability track" message flashed. The contact stopped in a parking lot and turned off the vehicle. After approximately two hours, the vehicle was restarted and operated normally. The vehicle was driven to the contact's residence. The dealer was not contacted and the manufacturer was not notified of the failure. The approximate failure mileage was 72,000.
2014 Chevrolet Silverado 1500. Consumer writes in regards to loss of power steering while driving. The consumer stated the vehicle was repaired. The manufacturer refused to reimburse the consumer for the repairs stating that failure was not the same as described in the power steering recall.
When turning the steering wheel there is a popping sound that is heard..it happens mostly when driving slow, pulling away from a stop light, or making a left or right turn.
On March 1, 2018, I was driving my 2014 Silverado. When I made a turn my power steering did not work. My vehicll has 51,000 miles. The dealership had previously fixed a recall issue related to power steering, but informed me that this repair would cost $2500 and was not covered. GM agreed with the dealership and offered $1000 towards the repair.
The stabilitytrack will flash on and make the steering wheel very difficult to steer or while turning the steering wheel will jerk out of my hand and not let me maneuver the way I want to. At the same time the truck will briefly lose all power disabling everything. This has happened in parking lots as well as everyday city and highway driving and at all speeds from as slow as 5mph to as fast as 70mph. There has 2 times after this happens that I turn the truck off to try to restart it, the truck will be completely dead. Not even the hazard lights will come on. There are other times where I will lose all power to my radio and driver info center and it stays black until I restart the truck a few times. I have taken it to the dealership now 4 separate times now and every time they say its something new. I have paid a little over $800 so far and it is still happening. I am now waiting to hear back from GM/Chevy to see what they can do, but looking at what I have already dealt with it I am not optimistic. I have read other complaints about this and I am afraid that its only a matter of time that I will not be able to recover my steering and I will get in an accident with my family in the truck.
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that the vehicle was serviced per NHTSA campaign number: 17V414000 (steering) in August of 2017. During the service, the eps module software was updated per the recall remedy. The vehicle later began to experience power steering failures while driving at very low speeds. The vehicle was taken back to the local dealer (furman Chevrolet of brandon, 9751 adamo dr. Tampa, fl) where it was diagnosed that the steering wheel failures were due to a faulty steering wheel sensor. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 27,493.
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that the vehicle was serviced per NHTSA campaign number: 17V414000 (steering) in August of 2017. During the service, the eps module software was updated per the recall remedy. The vehicle later began to experience power steering failure while driving at low speeds. The vehicle was taken back to the local dealer (furman Chevrolet of brandon, 9751 adamo dr, tampa, fl) where it was diagnosed that the steering wheel failures were due to a faulty steering wheel sensor. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 27,493.
I had my 3 month old daughter in the vehicle with me at the time that I lost control on my 2014 Chevrolet Silverado 1500. I was turning and the wheel began to turn on its own and was hard to control. The internal computer kept switching on and off as if it had a mind of its own. I was inches away from hitting another vehicle and being at fault of an accident, not to mention the danger my daughter was in. I was able to avoid impact with another vehicle but I hit a sidewalk damaging the bottom left side on my bumper. I will never again make another Chevrolet purchase, and put my daughters life in danger.
A D V E R T I S E M E N T S
- Parker, CO, USA