This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.
I just purchased this 2002 Chevy Impala which came with the important vehicle safety recall and I would need the problem fixed. NHTSA 15V-701 im actually now scared to drive it/
Supposedly the cooling system was fixed in 2003 but it still tells me that my coolant is low and it leaks. I am the second owner of this car and have only had it since September of 2019. Also the transmission has a delayed shift from 1st to second.
I bought a 2002 Chevy Impala and got it looked at before purchase the only thing that popped up on the code reader was there is an electrical problem, sometimes my signal lights work sometimes they don't, my speedometer doesn't light up or anything. I then start to smell gas when I turn on the heat or air it's unbearable. I then proceeded to check for any recalls and there are a few dealing with the engine cooling and exhaust/gas leak along with electrical issues. They said the car could catch on fire at any time. I have two toddlers so there is no way that this is a safe car.
The contact owns a 2002 Chevrolet Impala. The contact stated that while driving at various speeds, there was an abnormal odor of burning oil emerging from the vehicle. Additionally, there was oil on the engine compartment. There were no warning lights illuminated. The vehicle was taken to modern Chevrolet (5955 university pkwy, winston-salem, nc 27105 (336) 793-5943) but, was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 186,000.
On April 9th of 2017, our 2002 Impala ls was brought in to have the vehicle serviced due to this recall: These vehicles have a condition in which drops of engine oil may be deposited on the exhaust manifold through hard braking, which may result in an under hood fire. This work was done in April 2017: Dealers will replace the engines front valve cover and front-valve-cover gasket with new parts of an improved design and remove the engines plastic cover and plastic oil-fill-tube extension. Summer of 2017 we had the oil and filter replaced, and afterwards lots of smoke came from engine. We thought the mechanic had simply spilled some oil on the engine. Summer of 2018 oil and filter was changed and smoke from the engine compartment, we again thought the mechanic had spilled some oil on the engine. In March of 2019 the vehicle was parked, facing downhill at an above average angle, and oil began to seep out of the engine and burn of on the hot exhaust manifold lots of smoke and potential fire hazard. The vehicle was returned to bob mccosh, who had performed the original gasket replacement in 2017, to have the original recall work inspected. Upon inspection a piece of gasket, about 2 to 3 inches long, was found to be protruding from between the valve cover and the engine. Upon further inspection of this gasket, the edge of the gasket visually appeared to have been caught by the bolt as it was tightened and this either tore the gasket or weakened it sufficiently so that the gasket failed. Said gasket is currently in my possession. We know it failed before the oil/filter change in the summer of 2017, because of the amount of smoke that issued from the engine compartment afterwards. This recall repair lasted far less than the 12month/12,000 mile warranty. The vehicle, today April 2019, still has less than 10,000 miles since the original recall work was done in March 2017.
Last year I bought my car from a private dealer. Since purchasing it, my car always seems to be running hot. My "check engine coolant" light use to come on so often, I went out and purchased another radiator hose and clamps and got the light to turn off. However the issue with my car running hot has not gone away. I'm scared that this is a bigger issue than coolant and it could create a fire and after reading the recall, I am afraid to drive until this problem is fixed.
The contact owns a 2002 Chevrolet Impala. The contact stated that the vehicle was leaking oil, fuel, and power steering fluid. In addition, the vehicle failed to start and the engine, traction control, and power steering warning indicators illuminated. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The VIN was included in NHTSA campaign numbers: 14V400000 (electrical system) and 15V701000 (engine and engine cooling). The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall and provided a case number. The approximate failure mileage was 118,000.
The contact owns a 2002 Chevrolet Impala. The contact stated that the vehicle experienced overheating. The vehicle began using approximately a quart of water per day. The contact stated that the failure did not occur until the vehicle was brought in and repaired per NHTSA campaign number: 15V701000 (engine and engine cooling). The manufacturer was not notified of the issue. The failure mileage was 86,505.
The contact owned a 2002 Chevrolet Impala. While driving approximately 60 mph, the vehicle caught fire under the hood. The fire department extinguished the fire. There were no injuries and a police report was not filed. The manufacturer was made aware of the failure. The vehicle was destroyed. The VIN and failure mileage were not available.
The contact owns a 2002 Chevrolet Impala. The contact received notification of NHTSA campaign number: 15V701000 (engine and engine cooling) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My car will not crank or start..... it has something to do with the security system so I'm told...... this is a safety hazard....this happens often when I'm far away from home! I have the key but the security system still shuts the car down... this time I went in the store for 10 minutes, when I returned to go home the car would not start.
My 3.8 is under recall but apparently dealership can't get oil leak repair parts. The leak is all over the starter now and usually it doesn't work. I need to get this taken care of. Can I get a refund if independent does the work?
The contact owns a 2002 Chevrolet Impala. The contact received a recall notification for NHTSA campaign number: 15V701000 (engine and engine cooling). The part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2002 Chevrolet Impala. The contact received notification of NHTSA campaign number: 15V701000 (engine and engine cooling) however, the part to do the repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2002 Chevrolet Impala. While driving approximately 30 mph, the vehicle was cruising down a hill and lost power. The contact pushed the vehicle into a parking spot. The vehicle was not able to restart and was towed to the contact's residence. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200,000.
The contact owns a 2002 Chevrolet Impala. The vehicle was taken to the dealer to be repaired according to NHTSA campaign number: 15V701000 (engine and engine cooling). The contact stated that the remedy was not sufficient. The rear valve covers were not included in the manufacturer recall repair and the contact continued to smell fumes of burning oil. The dealer and the manufacturer indicated that the vehicle would need to be taken to the dealer to replace the rear valve covers. The dealer stated that the manufacturer instructed the dealers not to supply a replacement part until it was in production and supplied to the dealer. The contact was unable to determine when the manufacturer would supply the replacement engine beauty cover. The contact was experiencing leaks associated with the valves. The manufacturer was notified of the failure. The VIN and failure mileage were not available.
The contact owns a 2002 Chevrolet Impala. The contact stated that there was an abnormal fuel odor in the vehicle. The contact received notification of NHTSA campaign number: 15V701000 (engine and engine cooling); however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 180,000. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Phenix City, AL, USA