This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall -car engine light is coming on now on 3 separate occasions once on highway once in. Side street and then in after just starting car. Has been service now all 3 times and emu system was fully replaced. It will go into safety mode and there is a very strong smell of gas. The engine then runs high and car locks up. The car is feels like it is stressing at even 35 miles before the engine light appears. I have service paperwork from the first two services and pictures of the car in safety mode. It is currently in the service department again for the 3rd time now. Purchase the car only 5 months ago. Onstar picked up on highway 5.30.18, picked up from service then on 6.2.2018, had car for 2 hours car went back into service same day 6.2.2018 back to dealership, picked backup 6.5.2018 and then back in dealership 6.6.2018 for on going issues and still there with no resolution at this point
1) fca - forward collision avoidance does not work properly. This allowed our vehicle to strike another vehicle in the rear. It intermittently will give warning of being close to cars in front of it. In the accident there was no warning from the fca 2) fab - forward automatic braking failed to work - it did not engage when our vehicle struck a car in front of it. Our vehicle was traveling 7mph which is in the specified range per the owners manual. 3) ldw - lane departure warning does not function properly. This system does not warn when our vehicle crosses over a lane marker line nor does it give a gentle assist to the steering wheel. Our vehicle was taken to dealer, and dealer ran diagnostics and took for a test drive. They claim that it is within factory specification, but agreed the systems did not appear to work as described in the owners manual or as advertised. We took a new 2018 Equinox for a test drive, anf found the fca and the ldw failed to perform properly the same as in our vehicle. This appears to be a systemic failure in 2018 Chevrolet Equinox vehicles
I was able to walk in front of my Equinox, in drive, (unkown to me) thinking that the car was in park.. start button is invisible when steering wheel is aligned properly and to small to see, and the lights on it are too smail. Exterior turn signal not visible in daylight. No sunscreen banner across front windshield
While driving with two children in the car plus myself the driver on the freeway straight. The vehicle started pulling towards the right and almost causing a collision. Then the warning screen started bringing up warnings of multiple issues. The vehicle was taken in immediately and so they tried to diagnose the issues and put 200+ miles on the vehicle and the the warnings did not come back on so a few days later they said the vehicle is fine and to be picked up. While driving a week later with the kids in the vehicle the car started pulling and the warnings lights and screen warnings showed up again and was immediately taken back in and they have had the vehicle since. They escalated the issues to GM, the parts are defective is what was told and they couldn't give a eta on how soon they could get the parts. They said they would need to get the parts directly from the assemble line and it was out of their control. The tech found that the "electrical steering gear and electrical module" prongs were bent and being a brand new of the line vehicle they found the prongs were bent and the electrical steering gear and electrical module was defective. GM wanted the part back and since have been in a rental. When it was brought to their attention this is a safety issues and it was a hazard the service dept. Representative was defensive and unprofessional as well as defensive when stated this is an issue of safety and hazardous. Once the concern was brought up that it was uncomfortable and we wanted answers of what's going to happen and what about the safety of the kids while driving being uncomfortable even if fixed, he hung up. My spouse went in to talk with the manger and they couldn't give any info but to call GM and take it up with them and that they couldn't do anything but escalate the issue to GM manufacturer and gave the number to my spouse and closed the door on him.
- Gilbert, AZ, USA
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- Delaware, OH, USA