This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Check enginge light keeps coming on. Code says dealer specific, went to go to dealer, light went off. Two weeks later, light comes back on for a few days, goes back off. Had the diesel system cleaned by dealer, light still comes on and off. Car has 42K miles, expertly maintained. Dealer wants $135 to diagnose the problem that their own documents say there is no solution for. On star diagnoses found nothing wrong with the vehicle and didn't even show the 'check engine light' as being on. Similar reports from others online involving the 1.6L diesel. No performance issues with the light on, but Chevrolet should be able to fix the issue - even if the car is out of warranty. A two year old car shouldn't be having random check engine light issues.
I bought a demo with 7,000 miles on it in May 2018. 41,000 the sunroof and shade stopped working. 42,500 check engine light came on for electrical issues. Chevy was no help because my warranty ended at 39,000.
1. on 31jan2018, I purchased a new Chevrolet Equinox premier from scenic Chevrolet in West union, South Carolina. 2. in mid-February 2018 on a 5-6 hour trip, traveling on interstate 95. My wife and I could not hear ourselves and could not converse as the noise was obnoxiously loud, a constant growl. We both developed headaches about 4 hours into the trip. 3. the Equinox was taken to vaden Chevrolet in savannah, ga with the complaint and information above. Vaden service personnel examined the vehicle and 'found nothing out of the ordinary'. 4. in March, 2018, I obtained a decibel(db) meter, for sound measurement. With this meter, I was able to measure sound exposure level(sel). 5. shortly thereafter, while on another road trip, again on interstate 95, I was able to measure the noise level. It fluctuated between 81 and 85 decibels, 'a' scale (dba). Niosh & osha would recommend limiting the 8 hour exposure to less than 85 dba. And require 6. with another trip to vaden, they examined the Equinox again using a frequency meter. My Equinox was driven in comparison to another analogous Equinox. Vaden informe them D me they both sounded the same and the frequency was quite similar. I was unable to convince that frequency had nothing to do with amplitude. I was told that is the way General Motors engineers designed the vehicle. 7. later in March 2018, I insulated the vehicle doors, front and rear fenders, and back hatch with sound proofing material at my expense. The decibel rating decreased to 78-82 decibels at 60mph on the interstate 95. My wife and I had to shout at each other to engage in conversation. 8. from the standpoint of hearing conversation, this vehicle is quite dismal. Vaden Chevrolet in conjunction with GMC has made no effort to remedy the situation. Please see attachment. Thank you. Respectfully, w.L.bohach lt.colonel usmc(ret)
Driving down the road the car started to smoke under the hood area and all I could smell was burned plastic. Pulled over and got out. Not even a minute later the car burst into flames.
The sunshade in the Equinox 2018 premier edition has an obvious issue that no one wants to address. It has broken for the second time while I am driving and sent plastic pieces flying and I almost crashed the car!
Vehicle dealership did general service on 04/08/2020 and reported that all 4 tires were near 2/32" with only 12,580 miles on the vehicle. Dealer stated there was a Michelin recall for these tires. I could not find one listed, the tires involved are Michelin ltx 225/60R 18 100H dot B5 14 016X 2317.
My car literally died out. All of a sudden the rpms went up high and it started to sputter. At one point had to push foot all the way down on gas peddle
I was almost in a rollover accident on Oct 7, 2019. I was travelling on state highways from auburn, pa to hershey, pa at apprx 930am. Roads were damp/wet but rain had stopped. Since I purchased my vehicle, I had always engaged all safety features including lane keep assist (lka), collision alerts, etc. This was main reason I upgraded from my 2014 Equinox. On rt 183, heading up a winding mountain road, I almost lost control several times, despite driving well under speed limit. **note: My bf and I had previously complained to dealer, and even had it in for service, bc we both felt car pulled to the right on its own. We are both extremely safe, experienced, non-distracted drivers and thought something was quite odd/off. Dealer found nothing. Closer to hershey, I was coming around a bend in the road on I believe rt 743 when suddenly my car pulled me severely to the right and almost over an embankment, which would have led to a rollover crash and potential serious injury or death. By the grace of god, and great driving, I just missed a stone wall, and my "1/4 mile swerving skid back and forth ping-ponged me all over the roadway, barely avoiding mailboxes, fences, and a house. Luckily oncoming traffic did not appear until I straightened out of my skid. I called the dealer and said "my car just tried to kill me." After research, they called me back and said to turn off the lka. I have, and car no longer pulls to the right, ever. I read the manual, and buried around page 254 is a small black box warning that says to disengage lka on wet, curving roads or collisions may occur. Really???? people can die, and the warning is buried on page 254??" I have talked to other newer car owners who have had similar experiences in other cars/brands. I think these "safety features" are a double edge sword and need further research. I almost died.
Since picking up this vehicle on 5/29/18 I have noticed (occasionally) that there is a "grab or pull" on the steering wheel. The alignment appears to be okay, and when I had the oil changed I was told I had to make an appointment to have this checked. I was also advised that I needed a new set of tires! this was concerning to me as I had just purchased this vehicle. When the tires were replaced, I was informed that the alignment was okay. I again mentioned the "grab/pull" situation and was told it might have been the tires. After driving this vehicle, and having two other people drive the same, the situation still exists. We have all driven other cars over the same roads and have not had the same results. I am wondering if this could be a faulty sensor? I have noticed this going straight on a highway.
The driver side door window shattered. I had just entered the highway and the window shattered. I didn't find an object in the car that could have caused it.
When I am in stop and go traffic I get a strong chemical smell in my air conditioner. I took it to my dealer several times and they "could not smell it". my eyes water, and I get a headache if I drive for any length of time I have to put my windows down. Two tech did say they smelled it faintly. I gave up taking it in but I do still have the problem. I only have about 18000 miles on it and drive mostly short trips.
On two occasions my transmission wouldn't engage when I shifted it from "park" to "drive." My car started rolling like it was in neutral. I slammed on my brakes and after about 3 - 5 seconds the transmission engaged and I was able to accelerate as normal.
There are 2 problems which are interrelated 1) when stopped at a stop light the vehicle does not repond when the gas is applied to move forward when the light turns green. Then, the vehicle suddenly lurches into gear. 2) the "D" for drive on the dashboard flashes indicating an error code has been written to the transmission control module. When I took my vehicle in for repair because this was happening the dealership told me that there was no error code on the transmission control module so they do not have a way to diagnois what is happening and that this is a known problem and were advised by the manufacturer to not make any repairs because that may not solve the problem. The dealership indicated the manufacturer felt this may be due to a software problem and may need to complete a software update at some future point in time. However, I've seen posts from other Chevy Equinox owners with models dating back to 2014 with this same hesitancy and jerking issue.
I took my car through a automatic car wash and after leaving the car wash..my doors would not unlock. I had to crawl out through the back of the vehicle to get out. The car would not unlock until the next day. I went through the car wash at 4pm and at 630am the next day, it finally unlocked. This is the second time this has happened and this has also happened to my daughters 2018 Equinox as well. This is a huge problem. What if her or I was in an accident....
I was driving to work on, a two laned highway and suddenly I just hear an explpsion. The sound of what I found was a head on collision my car went into omcoming traffic. The engine and transmission were not in the vehicle at the scene of the accident. I broke my pelvis amd the seat belt cut me open. I lost consciousness and have a slight brain injury. I was traveling at 55 mph. Right before the explpsion sound my car veared to the right and I heard the road safety bumps. I corrected myself as I always would and next thing I know im in a severe head on collision lucky to be alive. Transmissioms and engines dont just fly out during an accident except at very high speeds... I believe the car was defective as I did not drive in front of another vehicle head on.
2018 Equinox premier sunroof gave out on me 5 weeks after purchasing brand new. GM has had my car for 3 months and has not found a fix. It doesn't matter if the car was stationary or motion. The sunroof and the privacy screen will stop opening/closing. They have replaced all the wires and the entire sunroof and new motors and it still doesnt work. GM customer care is not working with me and says that basically they won't have a time when I will get my car back. They aren't helping me with a trade in either. The dealership is helping me (bravo at las cruces nm). But GM themselves aren't taking any responsibility when it solely is their responsibility. I have heard of atleast 8 other cases online with the same issue. Some were fixed with a computer reboot but mine cannot get fixed whatsoever.
When driving the vehicle at speeds above approx 25 mph with the rear windows open, there starts a very loud constant noise along with the roof panel vibration that causes a distrating nausea and headache, and voice modulation when conversing with passengers. You are forced to raise the windows to prevent headache. If only one window is open the noise is still present but to a lesser amount. Dealer service acknowleges but claims nothing can be done about it.
A D V E R T I S E M E N T S
- Mechanicsville, MD, USA