This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
For the past 2 years i have had my vehicle in the shop for repairs that have been unnecessary. The car would display check engine light, to the car jerking, and not wanting to accelerate, to shutting completely off at times. I have had the transmission replaced 2 times. To as of today april 8th,2023 mechanic at carmax where i have been taking car for every issue since i purchased it from them. Now says it has a oil consumption issue. Which i have had to take the vehicle back to carmax many times for. And yet still the issue is not fixed. Now they want me to pay for a new long block engine. And say that there is no special coverage from chevy for this oil consumption issue now.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where Technical Service Bulletin Numbers: TSB: N192287100 (Catalytic Converter and Oxygen Sensor Performance Degradation) and TSB: N192268180 (Tailpipe Emissions -?" Oxygen Sensor) were repaired; however, the failure recurred. The contact related the failure to Technical Service Bulletin Number: TSB: N192291100 (Excessive Engine Oil Consumption). The manufacturer was made aware of the failure. The failure mileage was approximately 124,087.
At about 115,000 miles my carefully maintained one-owner vehicle began to occasionally shudder, and then finally stalled on a couple of occassions. I found out later (after the check-engine light was activated, apparently due to a failing catalytic converter) that the shuddering, and the ruined catalytic converter, were both due to excessive oil consumption--the result of a piston ring defect that I learned about years after a class-action settlement that I was never notified about. The dealer charged me $230 to diagnose these problems. My safety was at risk because of the engine stalling (this happened while driving on two separate occasions), and also because of exhaust/oil fumes seeping into the interior of the vehicle when switching the A/C to defrost mode. Failed catalytic converter and excessive oil consumption was confirmed by the dealer but GM/Chevrolet and dealership refuse to provide remedy. (See https://www.classaction.org/blog/new-class-action-claims-more-chevy-equinox-gmc-terrain-vehicles-plagued-by-oil-consumption-issue) (See also https://www.classaction.org/blog/lawsuit-says-2013-equinox-terrain-drivers-not-given-proper-notice-of-oil-consumption-deal-due-to-gm-mistake) Neither the dealership nor General Motors notified me of the settlement or Special Coverage Adjustments that would have required them to cover the repair costs, and although I have contacted GM Customer Care several times and spoken to various case managers, they have refused to acknowledge their failure to notify me about the problem, much less cover the needed repair costs. It is worth noting that GM notified me about previous recalls, they never informed me about the costly, dangerous problem that I now have to deal with on my own. The problem eventually resulted in a ruined front catalytic converter. The dealership estimates that repairs would cost more than $8000 (more than the vehicle's market value). Please help--I NEVER RECIEVED ANY NOTIFICATION FROM GM ABOUT DEFECTS!
- Oakland, CA, USA
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Engine is using oil and having to put oil into the car in-between oil changes. Usually when I am having to add oil, the cars life shows 58% or when my spouse tells me there is a knocking sound coming from the engine when it is started up. Tried to contact a dealership about this and they don't want to help.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the tensioner pulley bolt had detached, causing damage to the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
Engine burns excess oil. While GM did do a special coverage adjustment, it expired in 2020. My car with only 84,000 miles is experiencing this behavior now. If its a known issue and they issued an adjustment, they should not have put an expiration date on it as not all cars will exhibit this during the period.
My engine seized due to excessive oil consumption. the car just had an oil change, there was no indicator there was an issue and the engine seized. It is currently sitting in my driveway- the extended warranty company is giving me a hard time when this is clearly an widely publicized issue with the 2013 Equinox. I need assistance in moving forward as I cannot be without a car or responsible for a new engine payment.
While driving, the car turned off and was unable to start back up. The engine blew after the timing belt jumped time. After talking to multiple people in our area, engine failure, excessive oil consumption, and problems with the timing belt are a huge problem with this year model that Chevrolet should do something to remedy. The repair is more expensive than the car is worth so I will now be car shopping.
The contact owns a 2013 Chevrolet Equinox. The contact stated while driving 60 MPH, the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle immediately and the vehicle started to operate normally. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 137,000.
The contact owns a 2013 Chevrolet Equinox. The contact stated that the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic who performed a diagnostic test that showed that either the catalytic converter or the O2 sensor might be defective. The contact was also informed by the mechanic that there might have been a recall on his vehicle for the defect. The contact took the vehicle to a dealer and was informed that there were no recalls on the vehicle. The manufacturer was also notified and provided the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 136,000.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle shuddered and stalled without warning. The vehicle was taken to the local mechanic who discovered that the engine oil level was extremely low. The vehicle was later taken to the local dealer who performed an oil consumption test and diagnosed that the engine was faulty and needed to be rebuilt. No further information was available. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 120,000.
This car burns oil. I have to replace the timing belt in 2019 due to low oil content. This car currently need oil changes every 1500 miles to prevent further damage.
My timing chain on my 2013 Equinox broke with no warning. There was no engine light to alert me, i never once had a service tech tell me i needed to change this chain or proactively deal with the problem. We had never had too much oil consumption, and now I am told my engine needs to be replaced for $9,000 or i need to buy a new car. The dealer says nothing can be done, this isnt covered under warranty, and my car is now worthless. This broke late at night in a parking lot, and i had to wait nearly an hour to be towed and get home, but this could have been much worse if I had been driving.
2013 Equinox Awd - Issue while driving and coming to a stop or low idle car stalls out while waiting to turn in intersection. Very scary car goes into limp mode after about 15 minutes of driving with engine light on. Have taken to dealer ship in 3/31/2022 code p0191 and p0172 vehicle runs rough. Dealer replaced fuel tank fuel pump and said fixed. Driving home 15 min issue happened again took back to dealer. Dealer ran many test and replaced many parts with no luck solving issue after having car in shop until 7/29/2022. Dealer said to get a new car they have no idea how to fix issue and not safe to drive when stalling in bust traffic. Dealer stated they called manufacture and they didn-??t have a answer for fix to issue.
I purchased a 2013 Chevy Equinox in January of 2020. The engine is now burning an excessive amount of oil. After taking to the dealership, I was told by the Chevy service advisor that this is a common problem for these vehicles. I've researched this issue online, and I am far from being the only vehicle owner that this is happening to. General Motors is well aware of this problem with these engines, however, the company has not recalled these engines to fix the problem. The fact that there are hundreds of thousands of these engines out on American roads belching out toxic smoke into the environment is a concern that the EPA should be aware of. This article explains very clearly the problem and the lack of an appropriate response by General Motors. https://www.carcomplaints.com/news/2018/chevy-equinox-oil-consumption-lawsuit.shtml I believe that General Motors needs to do a full recall on these engines to replace the defective pistons that are allowing oil to leak into the combustion chamber and pollute the environment.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal with the check engine warning light illuminated. The contact had taken the vehicle to a dealer where they informed her that the secondary air injector pump needed to be replaced. Upon investigation, the contact discovered that the defect was related to a Technical Service Bulletin 18-NA-061. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 145,000.
A D V E R T I S E M E N T S
- Northridge, CA, USA