This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chevrolet Equinox. The contact stated that the vehicle was leaking engine oil while driving. There were no warning lights illuminated. The vehicle was taken to and independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. A local dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 106,000. Consumer received a letter stating that vehicle is covered under a special coverage adjustment for excessive oil consumption due to piston ring wear issues.
I have 2013 Chevrolet Equinox...I received a letter from GM with a new warranty for excessive oil consumption. I have been having this issue for a year now. So upon receiving the new special coverage adjustment that has stipulations 7 years 6 months or 120,000... I received letter in January 2020 took my vehicle to GM dealer and was turned away because of mileage. I am not understanding why GM would put stipulations on engine parts that will damage my engine. Now my issue is that this issue was not just created GM know they are responsible for these vehicles piston wearing out at a certain point but will not cover vehicles that is over 7 years 6 months or 120,000.
Driving on a road at 50mph the engine lost power slowed down and both the check engine light and stabiltrack light came message saidstabiltrac needs service. I had engine work done just two weeks ago
Engine is burning oil at an alarming rate. Every 1,000 miles there will be no oil on the dip stick. No warning light has came on stating my oil is low. I could have blown my engine multiple times if I didn't check my oil regularly. This is not safe. I bought this car from a dealership 5 months ago and have already had to get 3 oil changes bc of the excessive amount of oil loss plus have had to add oil in between.
Engine is burning oil at an alarming rate. Every 1,000 miles there will be no oil on the dip stick. No warning light has came on stating my oil is low. I could have blown my engine multiple times if I didn't check my oil regularly. This is not safe. I bought this car from a dealership 5 months ago and have already had to get 3 oil changes bc of the excessive amount of oil loss plus have had to add oil in between.
- Becker, MN, USA
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I purchase this vehicle in 2015, from rick hendrick Chevrolet in Norfolk, va. Less than one year, I brought my vehicle in for service because the oil was burning at a high rate. I had to put oil in my car every 700 miles. The dealership told me that the car was ok and just keep putting oil in the vehicle. I continue to take my vehicle in for normal maintenance oil changes etc. In May 2019, would not start and I had the car towed to the dealership and was told that the engine cylinder piston rings were bad and that I needed a new engine at a cost fo $5700. In January 2020, I received a letter from GMC regarding a class action settlement and claim form. In the letter it stated that GMC was extending warranty however. I called GMC and was told my car didn't meet the parameters. The dealership or GMC will not honor their agreement based on some loop hole. See the documentations.
Twice in 3 yrs this car has been in the shop for a major engine issue with water getting in the valves this was detected when the check engine light came and the car is the shop for over a week each time.
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the engine. The vehicle was parked and the inspected. The contact stated that there was a pool of oil underneath the vehicle. The contact stated that while attempting to start the vehicle the next day, the check engine and service engine warning lights illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the lower seal rear seal had melted which caused the oil. The contact was informed that the rear main seal needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed to friendly Chevrolet located at (7501 hwy 65 ne, fridley, mn 55432, (612) 276-2955) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 126,000.
Excessive oil consumption and loose timing chain. Had timing chain replaced at 93,500 miles. Engine burns oil; is not leaking anywhere. This is a very common problem with this year's engine - 2.4L ecotech. Chevy needs to recall these! thankfully, caught issues before anything serious happened. Also had crack on boot for one spark plug causing oil to leak into there. Had all spark plugs replaced while replacing timing chain.
I was driving on the interstate at 75 mph with cruse control. All of a sudden with no notice I heard a loud pop and the car started jerking and vibrating real bad. When I pulled over to the side of the road the inside was full of smoke and smelt like burnt oil. After looking under the car there was alot of oil dripping out and behind me. I was able to get to a gas station that was about a mile away but going about 15 mph and sounded like a riding lawnmower and jerked the whole time.
My car went through all 5 quarts of oil after one month. I put 2 quarts in to tide over H til I drove directly to the oil change place to have a top off. The engine burned up 2 quarts in a 15 minute (20 mile) drive. When they checked my dip stick was empty. I am having no external leaks and my car keeps dying while driving.
While driving on a freeway I started to hear a loud knocking (diesel sound). I pulled off at nearest exit to check engine oil, due to using excessive amounts. Sure enough it was completely out of oil. I'm consistent on oil changes, and it's still needing oil in between changing. So I added 4 quarts of oil but the noise did not go away. I was 3.5 hours away from home with my children in the car. I started to check into this problem and seems I am not the only one with this exact issue. I owe on it still, now I'm going to need a whole new engine. To my surprise there is no recall for my engine with my VIN number so now I'm suppose to buy it out of pocket! not only that I now need to find a vehicle I can drive to work. Living in rural mn I drive a lot, I thought I was buying a reliable vehicle with decent gas mileage. After reading all the complaints I feel I'd be better off buying a Ford or Dodge truck. I need 44 but all these smaller SUV engines seem to have issues. I'd say if you want your money's worth steer clear of the 4 cylinder money pit that GM is selling to us middle class americans while completely ignoring our requests for help with their faulty product.
Vehicle constantly smells like gas. Also is not telling me when it is low on oil and over consumption of motor oil. I have oil changes done regularly and have almost run completely out of oil 2 times in last 5 months!
There is an issue with excessive oil consumption. It causes the engine to run low on oil at about 30% oil life left, and the engine shudders and shakes. This can cause problems with other parts and cause them to fail as well.
I have contacted my local dealership and been denied replacement of my pistons. I bought my vehicle April 2019 before it was even due for its first oil change it was extremely low. I started the oil change testing with the local dealership which I thought caused my car to disable itself because it's burning over a quart every thousand miles. Because my VIN number has yet to reach the dealership they refused to help me. Has put me in severe danger. I know they're waiting for a special coverage action for the 2013 liter motor mine was manufactured February 2013. The new motors without this problem were built in May 2013. I would greatly appreciate any help that you could offer me I have a vehicle that I just pop by that February 2013. The new motors without this problem were built in May 2013. I would greatly appreciate any help that you could offer me I have a vehicle that I just fault and it's unsafe to drive. The dealership refuses to help me.
At 87000 miles the engine had timing issue and valves mad piston contact. At 90000 miles engine had PCV valve freeze up and push main seal out of engine. Both are known recall issues but according to Chevy my VIN isn't included in these recalls. The engine is now using 2 quarts per thousand miles. I have spoke with Chevy reps and been told to basically pay for a new engine. I don't feel this is right since these are all known faults and there have been several lawsuits over the issues. I have paid over 5000 dollars for repairs on a engine that doesn't even have 100,000 miles. I have worked in the service industry for over 15 years and I know there are things that dealers can do to make this right with the customer. I would like to know how I am supposed to trust this engine with my families safety, the vehicle will either stall out and cause an accident or have a oil fire under the hood.
Fell victim to the PCV valve freezing this weekend and blew out the rear main seal on my Equinox. Was leaving the highway when vehicle stuttered and almost stalled into oncoming traffic at bottom of exit. Luckly it gained power back to avoid and accident. Got home and looked the car over to find oil sprayed all over the bottom of the car. No oil lights or indicators came on to let me know the oil was gone from the car. The dipstick was dry and now I'm stuck with a $1600 bill to replace a $30 seal. Car is in the shop to see if the rest of the motor survived or if it needs a rebuild and a new timing chain from the damages caused. I didn't even know there was a service bulletin for this issue but I was told my car VIN wasn't involved in the issue. Yet it has the same problem as those that were. Car is already using about 2 quarts of oil every 1000 miles due to faulty GM piston rings that aren't in a recall hopefully the class action lawsuit helps Equinox owners with unnecessary expenses. With a known issue like this GM should just replace the motors with a new improved one and save their customer base while they can. Will be calling GM in the morning to get the runaround like everyone else I'm sure.
While driving on the interstate on a cold, winter day, my car started smoking and making a loud tapping sound. After pulling off of the highway, it was discovered that oil had splattered under and on all sides of my car. The rear seal in the motor broke resulting in me having to pay > $5K to have fixed because my car was not on the list of vehicles covered in a previous recall.
A D V E R T I S E M E N T S
- Orem, UT, USA