This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Around the time frame of may, 2016 I began to notice that my 2012 Chevrolet Equinox with a 2.4L ecotec started having a knocking noise from the engine while idling. The mileage at this point in time was around 99K miles. At the same time that the knocking began, I noticed the check engine light came on. I went to an auto zone to check my oil levels, and realized that the dip stick showed the oil was much lower than it should have been. I went inside and purchased dexos 5W30 oil per the owner's manual and added 1 qt to it. Additionally, I noticed after I took the oil cap off that there was smoke coming from inside. Per the owner's manual, the GM oil life monitor system uses an algorithm that analyzes your driving activity, temperature outside, and several other factors to determine when the oil needs changed. According to this system I was at roughly 70% oil life. The system states that the oil only needs to be changed within 600 miles of the low oil life alert coming on, this doesn't happen until you get around 15%. at this point I began monitoring my oil consumption much more closely and carried oil on me at all times. As time has gone by, I've noticed the car is burning oil quicker, and as of my most recent oil change in February of this year, we began doing oil consumption tests per GM tsb # 13-06-01-003H that explains this issue. The tsb notes that it covers my make and model, but my VIN does not come up as being covered up to 120K miles for this repair. I have had a dealer tell me that the fix listed in the tsb is what needs to be done, but that it will cost $3.4K. Many other models with the same engine are covered but mine isn't. my car has since started stalling when it is idling at low RPM's, specifically on 3/22/17 it stalled twice while in a drive-through.current mileage today is 118.6K and the 2 oil consumption tests show burning up to 1 qt per 1K miles.
The contact owns a 2012 Chevrolet Equinox. The contact stated that the check oil engine warning indicator illuminated. The contacted assumed that the oil needed to be changed. The vehicle was taken to the dealer where it was diagnosed as excessive oil consumption. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 94,000.
While driving in traffic my car idles ruff and wants to stall. When I press on the gas to keep it from stalling - it jumps. This happens whit speeds ranging from 5-25 mph. My car often stalls while reversing. I had the cam shaft replaced and the problem continues to happen. I have to pay a $130 diagnostic charge just for them to tell me they can not find anything work with the car. Please have someone look into this issue - there appears to be numerous complaints about the same issue. My concern is that I will stall on a major highway with my kids in the car. This started in 10/2015 and still continues to happen.
I had driven my car to work without a problem which is about 2 miles from my house. After work I went to the store again with no problem. When I backed out of the parking space my car stalled. I put it in park and restarted it, but once I put it in reverse again it shook, and stalled. I restarted it again and gave it a little more gas, then put it in gear to back up. Now the check engine light is on. It wasn't on before all the stalling. I took the car home and parked it thinking it may be bad gas. A week went by without any problems. The check engine light was off the next morning when I started the car.. I came to a light and stopped, waiting for the signal to change. When the light changed I started to accelerate and the car started jerking a little and stalled.this is a busy intersection and I didn't want to be stuck in oncoming traffi as I was in the left turn lane. I put it in park and restarted it again. Again it stalled. I restarted it giving it more acceleration then putting it in drive..I pulled into a parking lot and shut it off. After a few minutes I started it and the check engine light is now on. The car stalled 4 more times before I left the parking lot. I drove it home and parked it. I have read several other complaints that sound exactly like mine. I do not feel safe driving this car knowing it can stall at any given moment putting me, my family, and other travelers at risk. So far I have not been on the highway with this issue. I had it checked and the code came back as P0010. This appears to be a similar problem as the 2011 Equinox had and it was recalled. I strongly feel GM should address this problem before people are killed.
Check engine light came on. Car had been idling rough and would almost stall out at red lights. Also made a ticking noise when pressing on the accelerator at about 20-25 mph. I took it to the mechanic and he found the oil level low. Performed an oil change and cleared the diagnostic code. He also gave me information pertaining to this excessive oil consumption bulletin. Now I will have to check my oil level and make sure to get an oil change every 3000 miles.
- Beavercreek, OH, USA
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My 2012 Equinox began burning excessive oil. I had to add oil between oil changes. The vehicle exhibited the exact same issues as under the GM customer satisfaction #12312A which initially only covered the 2010 to 2011 Equinox. This same issue is also covered under technical service bulletin #13-06-01-003H. Based on this issue, my vehicle was in motion on a city street started so sputter while driving and finally shut down while driving. I was not able to get a dealership appointment and took the vehicle to Firestone complete auto care. They informed me that the low oil likely caused the timing chain to jump and recommend I should see the dealership for oil consumption issue as this was a well known issue with these vehicles. I was able to get my vehicle to the dealership. The vehicle has 85K miles and the warranty ran out 5 months ago. I was informed that the issue was the timing chain and it needed to be replaced for $1,600. Similar issue to the 2010 and 2011 Chevy Equinox which is being replaced. Was also told the oil consumption would have to be performed after the timing chain fix and would also be at my expense. There are significant issues for this vehicle and GM is not taking responsibility. The warranty was extended for the 2010 and 2011 vehicles as they should have but the issue is also affecting the 2012 and 2013 as GM has issued service bulletins for them but are not fixing a known issue. This issue is dangerous to customers driving as the car can completely shutdown while driving. This is a dangerous issue for vehicle owners and an expensive one for customers from which GM is avoiding taking responsibility.
Consumes too much oil. Camshaft issues. The car has issues properly switching gears in automatic and there is a delay or shaking/jutter at times. Even when the car is idle is has a strange sound to it. Car also has issue with accelerating. I will push the gas down and it doesn't switch gears fast enough. This happens all the time in everyday city and rural driving.
I purchased this pre-owned Equinox September 30. In December I found out from my mechanic that there is an oil consumption problem. It's not leaking oil, it's using oil. He printed out documentation that shows 2012 Equinox vehicles have this oil consumption problem due to faulty piston and piston ring installation. I brought it to my local GMC/Chevy dealer and he said there is nothing that GMC will do for me and that it would be $3,000 to fix. I asked for an oil consumption test but he didn't follow through to schedule it. The vehicle had a power train warranty that expired this last October. Because of that it won't be repaired at no cost to me. Because this is a known issue that this vehicle engine was put together incorrectly, there is no way that I should pay for the repair. Over time this will cause irreparable damage to the engine, leaving me with multiple expensive upkeep and the inability to sell. It just turned to 82,000 miles. My first american bought car after owning foreign cars for decades. Wanted to be patriotic. I won't have that misjudgment again. I felt stuck at first but then realized that this is not an acceptable conclusion. GMC needs to stand behind what they have built.
While at a stop light the car started shaking violently, bucking then died it did restart and ran fine for a few days & did it again I'm afraid of getting rear ended or worse when this happens again no advance warning no trouble codes
Massive oil consumption especially in cold weather I have used a quart in 356 miles oil light never comes on even with it being 2 1/2 quarts low running out of oil can cause the engine to seize loosing all power and possibly causing an accident
The vehicle is consuming high rates of oil every 500-1000 miles. It is not notifying me the oil needs to be replaced. The car will make a rough noise or lurching sound while driving.
Was driving car home to St louis from Chicago, started car fine, drove about 1.5 miles on local road prior to merging onto hwy, and car began to shake and shudder, low oil light came on, parked car, oil leaked out of car.
Car had an oil change and new tires put on at belle tire in grand blanc mi. Three days later my daughter (rachelle sly) was at a red light and the car just stopped. Being close to a midas muffler she managed to get it to restart and go there (less than 500 feet). They put the car up in the air and said there was oil all over the bottom of the car. We decided to have it towed back to belle tire since they changed the oil originally. They said it had to be towed to al serra grand blanc mi. By that time the car wouldn't even start.. al serra originally said it was a bad rear seal. Everything escalated to needing a full new engine. There was a bulletin (no.14882) on the 2012 Equinox ltz but when we put her VIN in it did not come up. She had approx 140,000 miles at the time of this incident but had a previous complaint when she was within the required mileage of 120,000 or 10 years per the bulletin no:14882. At that time it was documented of the very complaints. It is cold in mi at this time which is mentioned in the bulletin.at the time of her first complaint al serra changed the catalytic converter which seemed to help. She purchased the car from al serra in June 2015 and the nothing was sent to her or disclosed to her. Bulletin came out in March of 2015 (three months earlier/prior) she drives a long way to and fro work but does not hot rod this vehicle. She gets all maintenance/oil changes etc.it is dangerous that this condition was not brought to her attention, if you google the condition it is a well documented problem that GM should fix and or notify people of, now in addition to spending over $20,000 0N this car it cost $5,444 to get a new engine!
; 2010-2014 Chevrolet Equinox; special coverage adjustment this special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to perform a crankcase pressure check, and if required, remove the intake manifold and clear the PCV orifice. The repairs will be made at no charge to the customer. For vehicles covered by vehicle service contracts, all eligible claims with repair orders on or after March 4, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 4, 2015, must be submitted to the service contract provider. This is from service bulletin 14882. As a result of the frozen PCV, my wife was nearly killed. The vehicle stopped instantaneously on the highway in the center lane after previously being at 74mph. Semi tractor trailers nearly ran her over. Highway patrol came to the rescue since her vehicle could not be completely removed from traffic. It came to rest partway on the shoulder and partway on the highway. When we had the vehicle towed to the local Chevy dealership, they agreed that it matched identically to this service bulletin. Then, when they checked the VIN, GM said that our VIN was not included. This seems totally wrong. If needed you can obtain the highway patrol report from the Missouri highway patrol. This happened on Sunday January 8, 2017. My wife is [xxx] for reference. It occurred around 3pm central standard time without notice. The rear oil seal blew out and the motor ceased instantaneously without warning.
Purchased this vehicle 2 years ago. It has under 50K miles and seemed to be in good condition. Currently it is at 65K miles and has experienced these issues: -stalling at intersections or stop signs a total of 6 times. Taken in multiple times for this issue. - wheel grinding and bucking when stoping of turning right. Also taken in multiple times to dealer - electrical system failure identical to the prior year model recall. The electrical system that houses the heating system and the radio has stopped working. None of the buttons are lighting up at all. You can not turn on the heat or defrost causing S visibility hazard. The radio it's self does work but you have to operate it from the steering wheel. The 2011 models had the same exact issue and were recalled. I feel this model should be included since the issue is the same. No alterations or have been done to the console. Everything is still as it was when purchased from the dealer
The contact owns a 2012 Chevrolet Equinox. While driving 20 mph, the vehicle shook uncontrollably and the engine indicator remained illuminated. The vehicle was driven to a mechanic and repaired, but the failure recurred. The manufacturer was notified. The failure mileage was 114,000.
I have tried contacting GM multiple times to no avail. I have contacted you all previously to no avail. This is my last hope. I'm going to keep complaining until something is done. My vehicle has an excessive oil consumption issue. It started around 60K miles and has just rolled over the 80K mile mark this week. In the beginning, my vehicle began making this knocking sound so I took it to a local shop to have it checked out. It was completely dry of oil. It was no yet due an oil change and I had had the vehicle for just over a year prior to this. I am now putting a quart of oil in my vehicle per week. I've been told that GM are called years 2010 and 2011 and "some" 2012's unfortunately mine was not one of the "some." - this is a GM manufacturing issue that needs to be addressed. How is it even remotely possible to issue a recall for some and not all. I've been told that if I pay $2000 to have the issue fixed, someday if there is a recall, I'll be reimbursed. As the mother of a child with multiple medical bills, shelling out $2000 for their crappy manufacting is unacceptable for me and it's totally unacceptable. My next step is better business bureau. Please give me some insight. I'm at the end of my rope. I have to keep oil in my vehicle at all times, and I'm terrified that my engine will blow while I'm out with my son in it.
A D V E R T I S E M E N T S
- Green Valley, IL, USA