This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Check engine light came on. Car had been idling rough and would almost stall out at red lights. Also made a ticking noise when pressing on the accelerator at about 20-25 mph. I took it to the mechanic and he found the oil level low. Performed an oil change and cleared the diagnostic code. He also gave me information pertaining to this excessive oil consumption bulletin. Now I will have to check my oil level and make sure to get an oil change every 3000 miles.
My 2012 Equinox began burning excessive oil. I had to add oil between oil changes. The vehicle exhibited the exact same issues as under the GM customer satisfaction #12312A which initially only covered the 2010 to 2011 Equinox. This same issue is also covered under technical service bulletin #13-06-01-003H. Based on this issue, my vehicle was in motion on a city street started so sputter while driving and finally shut down while driving. I was not able to get a dealership appointment and took the vehicle to Firestone complete auto care. They informed me that the low oil likely caused the timing chain to jump and recommend I should see the dealership for oil consumption issue as this was a well known issue with these vehicles. I was able to get my vehicle to the dealership. The vehicle has 85K miles and the warranty ran out 5 months ago. I was informed that the issue was the timing chain and it needed to be replaced for $1,600. Similar issue to the 2010 and 2011 Chevy Equinox which is being replaced. Was also told the oil consumption would have to be performed after the timing chain fix and would also be at my expense. There are significant issues for this vehicle and GM is not taking responsibility. The warranty was extended for the 2010 and 2011 vehicles as they should have but the issue is also affecting the 2012 and 2013 as GM has issued service bulletins for them but are not fixing a known issue. This issue is dangerous to customers driving as the car can completely shutdown while driving. This is a dangerous issue for vehicle owners and an expensive one for customers from which GM is avoiding taking responsibility.
Consumes too much oil. Camshaft issues. The car has issues properly switching gears in automatic and there is a delay or shaking/jutter at times. Even when the car is idle is has a strange sound to it. Car also has issue with accelerating. I will push the gas down and it doesn't switch gears fast enough. This happens all the time in everyday city and rural driving.
I purchased this pre-owned Equinox September 30. In December I found out from my mechanic that there is an oil consumption problem. It's not leaking oil, it's using oil. He printed out documentation that shows 2012 Equinox vehicles have this oil consumption problem due to faulty piston and piston ring installation. I brought it to my local GMC/Chevy dealer and he said there is nothing that GMC will do for me and that it would be $3,000 to fix. I asked for an oil consumption test but he didn't follow through to schedule it. The vehicle had a power train warranty that expired this last October. Because of that it won't be repaired at no cost to me. Because this is a known issue that this vehicle engine was put together incorrectly, there is no way that I should pay for the repair. Over time this will cause irreparable damage to the engine, leaving me with multiple expensive upkeep and the inability to sell. It just turned to 82,000 miles. My first american bought car after owning foreign cars for decades. Wanted to be patriotic. I won't have that misjudgment again. I felt stuck at first but then realized that this is not an acceptable conclusion. GMC needs to stand behind what they have built.
While at a stop light the car started shaking violently, bucking then died it did restart and ran fine for a few days & did it again I'm afraid of getting rear ended or worse when this happens again no advance warning no trouble codes
- Crete, IL, USA
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Massive oil consumption especially in cold weather I have used a quart in 356 miles oil light never comes on even with it being 2 1/2 quarts low running out of oil can cause the engine to seize loosing all power and possibly causing an accident
The vehicle is consuming high rates of oil every 500-1000 miles. It is not notifying me the oil needs to be replaced. The car will make a rough noise or lurching sound while driving.
Was driving car home to St louis from Chicago, started car fine, drove about 1.5 miles on local road prior to merging onto hwy, and car began to shake and shudder, low oil light came on, parked car, oil leaked out of car.
Car had an oil change and new tires put on at belle tire in grand blanc mi. Three days later my daughter (rachelle sly) was at a red light and the car just stopped. Being close to a midas muffler she managed to get it to restart and go there (less than 500 feet). They put the car up in the air and said there was oil all over the bottom of the car. We decided to have it towed back to belle tire since they changed the oil originally. They said it had to be towed to al serra grand blanc mi. By that time the car wouldn't even start.. al serra originally said it was a bad rear seal. Everything escalated to needing a full new engine. There was a bulletin (no.14882) on the 2012 Equinox ltz but when we put her VIN in it did not come up. She had approx 140,000 miles at the time of this incident but had a previous complaint when she was within the required mileage of 120,000 or 10 years per the bulletin no:14882. At that time it was documented of the very complaints. It is cold in mi at this time which is mentioned in the bulletin.at the time of her first complaint al serra changed the catalytic converter which seemed to help. She purchased the car from al serra in June 2015 and the nothing was sent to her or disclosed to her. Bulletin came out in March of 2015 (three months earlier/prior) she drives a long way to and fro work but does not hot rod this vehicle. She gets all maintenance/oil changes etc.it is dangerous that this condition was not brought to her attention, if you google the condition it is a well documented problem that GM should fix and or notify people of, now in addition to spending over $20,000 0N this car it cost $5,444 to get a new engine!
; 2010-2014 Chevrolet Equinox; special coverage adjustment this special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to perform a crankcase pressure check, and if required, remove the intake manifold and clear the PCV orifice. The repairs will be made at no charge to the customer. For vehicles covered by vehicle service contracts, all eligible claims with repair orders on or after March 4, 2015, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 4, 2015, must be submitted to the service contract provider. This is from service bulletin 14882. As a result of the frozen PCV, my wife was nearly killed. The vehicle stopped instantaneously on the highway in the center lane after previously being at 74mph. Semi tractor trailers nearly ran her over. Highway patrol came to the rescue since her vehicle could not be completely removed from traffic. It came to rest partway on the shoulder and partway on the highway. When we had the vehicle towed to the local Chevy dealership, they agreed that it matched identically to this service bulletin. Then, when they checked the VIN, GM said that our VIN was not included. This seems totally wrong. If needed you can obtain the highway patrol report from the Missouri highway patrol. This happened on Sunday January 8, 2017. My wife is [xxx] for reference. It occurred around 3pm central standard time without notice. The rear oil seal blew out and the motor ceased instantaneously without warning.
Purchased this vehicle 2 years ago. It has under 50K miles and seemed to be in good condition. Currently it is at 65K miles and has experienced these issues: -stalling at intersections or stop signs a total of 6 times. Taken in multiple times for this issue. - wheel grinding and bucking when stoping of turning right. Also taken in multiple times to dealer - electrical system failure identical to the prior year model recall. The electrical system that houses the heating system and the radio has stopped working. None of the buttons are lighting up at all. You can not turn on the heat or defrost causing S visibility hazard. The radio it's self does work but you have to operate it from the steering wheel. The 2011 models had the same exact issue and were recalled. I feel this model should be included since the issue is the same. No alterations or have been done to the console. Everything is still as it was when purchased from the dealer
The contact owns a 2012 Chevrolet Equinox. While driving 20 mph, the vehicle shook uncontrollably and the engine indicator remained illuminated. The vehicle was driven to a mechanic and repaired, but the failure recurred. The manufacturer was notified. The failure mileage was 114,000.
I have tried contacting GM multiple times to no avail. I have contacted you all previously to no avail. This is my last hope. I'm going to keep complaining until something is done. My vehicle has an excessive oil consumption issue. It started around 60K miles and has just rolled over the 80K mile mark this week. In the beginning, my vehicle began making this knocking sound so I took it to a local shop to have it checked out. It was completely dry of oil. It was no yet due an oil change and I had had the vehicle for just over a year prior to this. I am now putting a quart of oil in my vehicle per week. I've been told that GM are called years 2010 and 2011 and "some" 2012's unfortunately mine was not one of the "some." - this is a GM manufacturing issue that needs to be addressed. How is it even remotely possible to issue a recall for some and not all. I've been told that if I pay $2000 to have the issue fixed, someday if there is a recall, I'll be reimbursed. As the mother of a child with multiple medical bills, shelling out $2000 for their crappy manufacting is unacceptable for me and it's totally unacceptable. My next step is better business bureau. Please give me some insight. I'm at the end of my rope. I have to keep oil in my vehicle at all times, and I'm terrified that my engine will blow while I'm out with my son in it.
Excessive oil consumption....one quart every 500 miles and low oil lamp does not come on even if three quarts low. Poor engine design has been noted but no recall. I wonder how many of these engines have die as a result of no oil" what are we to do" this has been an ongoing issue for several years and has been documented by others.
The contact owns a 2012 Chevrolet Equinox. While driving, the engine warning indicator illuminated. The engine oil was changed; however, the engine warning indicator remained illuminated. The contact took the vehicle to the dealer who diagnosed that the timing chain failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the repair was no longer covered under warranty. The approximate failure mileage was 55,000.
My children and their friend were driving back to school for a forgotten item. They stopped for a red light and the car stalled out. My son (18), told car behind to go around (luckily, they did not get rear ended). He put car in park, turned car off, and restarted it, and was able to get to destination. Fast forward approx a week later, the car is hesitating, and engine light comes on. My son took it for an oil change to see if that was the problem. The attendant said that when checking the dip stick before starting, the dip stick was bone dry! that's weird...we have had no oil leaks on our driveway, to be alerted that there is a problem. Why would the car be burning up oil that there would be none in the resevoir? so now, I guess we will need to monitor it, but I see other people have documented similar issues. My son (18) uses this car a lot. It seems like this is an abnormal issue with the vehicle. I don't understand why GM hasn't looked into this already. I hope it does not take something bad to happen before it is looked into. It is scary enough to be at a red light and have your car stop working. Please, someone take notice. Consumers pay a lot of money to drive their vehicles. Don't turn a blind eye to a potential problem. What is more cost effective, looking into the problem and fixing it or lawsuits after the fact. Be proactive....please.
This car uses excessive oil. I drive several miles a day. I have mentioned this to the local dealer and they gave me a list of items to "fix" which cost several thousand dollars. I have to monitor my own oil because the oil light does not come on when it is real low. It does come on when it is time for the oil to be changed. I have owned several Chevrolet vehicles but this one has caused me the most problems. I have called and there does not appear to be a recall or legitimate explanation as to why the car uses so much oil. I do not have a leak on the ground.
A D V E R T I S E M E N T S
- Beavercreek, OH, USA