This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As we were driving on a city street in a torrential rain storm, my windshield wipers suddenly stopped working. I pulled over to a side road, turned the car off and back on, and they still did not work. I pushed the windshield wiper lever and they would not move. I was on vacation at the time and luckily found a Chevrolet dealership nearby. They diagnosed the condition almost immediately as corrosion to the front wiper transmission. The service advisor said it was easy to diagnose because they have seen this issue happen on many Chevrolet Equinox cars. He looked up recall information and this exact problem is currently recalled only on a 2013 Chevrolet Equinox (Chevrolet recall reference #25302). Since I have a 2010 Equinox, I had to pay for this repair out of pocket for $240.80. The dealership said I would have a good case trying to get reimbursed for this, since it is an exact problem he has seen many times and is currently on a recall for a different year Equinox. I just called Chevrolet's recall department, and they said there is nothing they can do, because they can only approve reimbursement for active recalls, which is based on the vehicle's VIN number. If and when a recall for a 2010 Equinox happens, then I would be eligible for reimbursement. I am filling out this report, because you need to know this is the exact same problem that is currently recalled on a 2013 Chevy Equinox, and deserves to be looked into for the 2010 Equinox as well.
While driving in heavy rain on the highway at 55 mph the wipers suddenly jerked left and stopped working. One wiper was off the driver side of the windshield and the other was stopped in front of my face. Very dangerous because not only was there rain pouring down, there was a wiper right in front of me blocking my view. I was able to get off the road and move the wipers to their normal off position but they no longer functioned. A new wiper transmission was required. The us recall for 2013 only needs to be expanded to match the recall in Canada. Definitely a huge safety issue!
Let me start off by saying that I am one of many having the same trouble with my 2010 Chevy Equinox. On Jan. 21, 2015 I was hit by a young driver totaling my 2002 S10 crew cab. I feel this truck saved my life. In need of a safe vehicle I found myself at bowman Chevrolet purchasing a certified 2010 Chevy Equinox with less than 41000 miles. At that time I received 24 months of oil changes/routine maintenance plus road side assistance and bumper to bumper for 12months. This vehicle seemed great till my first oil change and maintenance. In less than 3 months I took it in for service they said it couldn't be serviced. I apparently bought a Canadian vehicle. Called bowman about the issue and was told to bring it back to them ( over an hr from home) at this time I mentioned a few things I felt were issues (my car would run on after shut off, would roll backwards in drive and shifting would pause between gears). About a month later I got my car back, new dashboard with a few scratches and a good chip in the windshield. Wasn't happy but they said all was good. Until the next time I had to take it in, still having run ons when I shut off the car and shifting problems along with a few minor things( I was told was not covered but should have been still under what I was promised by the 12 months bumper to bumper) over the next 21 months of my warranties I continued to have many issues with my car. Never fully fixed each time I took it in and being told many times they wont do the recalls because its on a Canadian car not my now american car. On July 13, 2017 driving on 96 in construction and rush hr traffic with my grandson the transmission was losing gears at one point the car stopped abruptly. We barely made it home! drove it to dealer next morning only had 1st gear. Apparently this is a known problem. Help us all!
The contact owns a 2010 Chevrolet Equinox. While driving in the rain, the windshield wipers stopped working. The contact stated that the failure recurred three other times. The vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Bushings for wiper assembly went bad. They went out when driving on a rural road. Seems like a part like that would last longer than 7 years. Now I'm finding that you can't buy the bushings. Only buy the whole assembly.
- Muskegon, MI, USA
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Windshield wipers snapped and stuck toward the driver side of the vehicle, touching the driver side door, while I was driving in the rain- the windshield wipers in use. This created a startling visual barrier and posed a safety risk. After pulling over and placing the windshield wipers in the correct position they no longer worked.
Driving to work in rainstorm with wipers on high and wipers stopped dead. Fuse to wipers were good. Ended up wiper transmission was wiped. Very dangerous for this to happen. When driving. Could have been catastrophic.
On May 14, 2017 while driving in a rain storm on 287 in NJ, my windshield wipers suddenly stopped on the windshield. I could see absolutely nothing as it was pouring rain. Luckily I was able to quickly pull over. I had 4 other people in the car with me. When I finally returned home ( I had to wait out the storm), I took the car to get serviced as I could not drive it without properly working windshield wipers. The windshield wiper transmission had died. This exact issue on the 2010 Equinox has been recalled in Canada but not the us.
The contact owns a 2010 Chevrolet Equinox. While driving 55 mph in the rain, the wipers failed without warning. The local dealer (dan perkins Subaru located at 1 boston post rd, milford, Connecticut) was made aware of the failure and informed the contact to bring the vehicle in to be diagnosed. The contact scheduled an appointment. The manufacturer was made aware of the failure and informed the contact that her VIN was not included in NHTSA campaign number: 16V582000 (visibility). The contact was informed to call NHTSA to have her VIN added to the recall. The failure mileage was 107,000.
The transmission linkage failed while driving in rain on the freeway forcing the driver to lose visibility immediately and make an emergency stop on the shoulder. My understand is that there's a tsb for the problem but it's not classified as a recall due to not being a safety issue("?").
Windshield wiper motor/linkage assembly became disengaged after just under two minutes of usage on high while driving in a torrential downpour. Mechanic had trouble finding a replacement because "all of the replacements were 'reserved' for dealerships.. which he took to mean, this is not an isolated problem.
The contact owns a 2010 Chevrolet Equinox. The contact stated that the defroster for the windshield failed to function. The vehicle was taken to a dealer, however the vehicle was not diagnosed. The VIN was not included in NHTSA campaign number: 09V489000 (visibility). The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2010 Chevrolet Equinox. While driving during inclement weather, the windshield wipers failed to function. The contact had a total loss of visibility. The manufacturer indicated that the vehicle was excluded from a recall and advised the contact to take the vehicle to a dealer for diagnostic testing. The contact was uncertain if the vehicle would be repaired. The approximate failure mileage was 70,000.
The contact owns a 2010 Chevrolet Equinox. While driving 40 mph, the transmission failed. The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The contact also stated that there was excessive oil consumption with no safety defect. The contact stated that there was an abnormal grinding noise emitted from the engine. The contact also stated that the air conditioning unit and windshield defroster failed to operate as intended. The vehicle was not diagnosed or repaired. The contact was informed that the air conditioning evaporator needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.
I have to replace the wiper transmission for the 3rd time since I have owned the vehicle. I just purchased it at the end of 2012. The first time I was driving in a rainstorm, the second time it was the middle of winter and was snowing, and now today.
I previously filed a complaint with NHTSA on 7/10/16 concerning this windshield wiper motor problem. Wipers completely stopped working during torrential rain on I-95 @ 5pm during rush hour traffic when checking for recalls on this vehicle I see a recall #16V582000 date 8/14/2016. This is the exact problem I had but the recall is only for 2013 Equinox. I went to Chevy dealer for repair shortly after the incident and this problem is precisely what he determined with my car. I am hopeful that this complaint will be resubmitted to include the 2013 model Equinox. Please refer to my previous complaint form filed with you on 7/10/14 reference #I0609595. Please contact me at the provided sources if you need further information.
The contact owns a 2010 Chevrolet Equinox. The contact stated that the defrost system in the vehicle failed to operate as intended. The dealer diagnosed that the software in the center instrument panel needed to be reprogrammed. The vehicle was not included in NHTSA campaign number: 09V489000 (visibility). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,800.
The contact owns a 2010 Chevrolet Equinox. While the vehicle was turned off, the contact heard an abnormal knocking noise coming from the dashboard. Once the ignition was turned on, the noise went away and the defrost/defogger system became inoperable. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 09V489000 (visibility). The manufacturer was made aware of the failure. The failure mileage was 102,000.
A D V E R T I S E M E N T S
- Nazareth, PA, USA