This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Noticed a strong smell of gas coming from the vehicle when parked. Had to move it out of garage as smell was extremely strong. Took car in for service 8/25/12, found that the plastic part of the fuel pump was cracked and cost approximately $909 to repair. Find out there is a recall for this very same issue (NHTSA campaign id number: 12V459000), as well a corresponding recall for same issue on select Suzuki XL7 (NHTSA campaign id number:12V597000). I contacted GM customer assistance by phone (800-243-8872) to find out if my vehicle was covered, was told no, only because it was not originally titled in one of the following states "originally sold or currently registered in Arizona, California, Nevada, and Texas". was told by GM customer assistance that they would contact me if it was decided that my vehicle would be covered. I have not heard anything from them, I can provide a case # upon request. What difference does it make where the car was titled, did not my vehicle come down the same assembly line. So in effect because my car is not covered it is ok that the fuel pump cracked, and had it caught or caused a fire that would be ok as well. Would like some assistance to get GM to acknowledge that this is the same issue, not penalize me because I live in Ohio and reimburse me the cost for the repair $909.
The contact owns a 2007 Chevrolet Equinox. The contact stated that while driving 45 mph, she began to smell gasoline. The smell became stronger and after time, became noticeable outside the vehicle. The vehicle was taken to a dealer for diagnosis and the contact was informed that a fuel line was cracked. After an online search, the contact located a recall for the failure under NHTSA campaign id number: 12V459000 ( fuel system, gasoline:delivery:fuel pump). The manufacturer was notified but advised that the VIN was not included in the recall. The vehicle was not repaired. The failure and current mileage was 116,000.
The contact owns a 2007 Chevrolet Equinox. The contact stated that she could smell gasoline from the exterior of the vehicle. The vehicle was taken to an independent mechanic for diagnosis. The mechanics advised the contact that the plastic supply port on the fuel pump was fractured. The contact referenced NHTSA campaign id number: 12V459000 (fuel system, gasoline:delivery:fuel pump) but she was advised by the dealer and the manufacturer that the vehicle was not included in the recall and offered no further assistance. The failure and current mileage was 90,000.
The contact owns a 2007 Chevrolet Equinox. The contact stated that upon entering the vehicle, there was a strong gasoline fuel odor emitted from the vehicle. The vehicle was taken to a dealer where it was confirmed that the fuel pump failed. The vehicle was not repaired. The manufacturer was not contacted about the failure. The failure mileage was not available.
Extreme gasoline smell from right rear of vehicle. Took vehicle to dealership and the replacement of the fuel pump module cost $998.47. We received a recall notice #12190, submitted a claim and was denied due to the leak was on the discharge line instead of the vent line.the whole part is faulty and can cause a fire or serious injury.
- Tucson, AZ, USA
Search CarComplaints.com for these popular complaint phrases...
2007 Chevrolet Equinox registered in AZ, ca, nv are affected by recall because they may leak gas from fuel pump module. I own the same make, model, and year vehicle with a leaking fuel pump assembly but because my vehicle was not registered in one of the three states its not affected. I find it hard to believe its a coincidence my vehicle has the same problem. I'd like someone to evaluate if this problem exists in all Equinox vehicles.
I started smelling gas when I stopped the car. There was a gas leak. I took it to the garage and they told me that it could have set the whole car on fire, due to the leak and trail of gas going up into the car. If I had been on the highway and a spark had hit the gas leak, we could have been set on fire. I called the Chevrolet company and they said that if I didn't have my car registered in a certain state that the recall they had in place would not affect my car. If it is a faulty part, why does it matter where the car is registered, if there is a recall on the vehicle, there is a recall on the vehicle.
The contact owns a 2007 Chevrolet Equinox. The contact stated that while parked, she smelled gasoline fuel coming from the vehicle. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic advised that the fuel pump module needed to be replaced. The manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure mileage was 157,000 and the current mileage was 159,000.
The contact owns a 2007 Chevrolet Equinox. The contact stated that fuel fumes were emitted inside and around the vehicle. The vehicle was taken to an independent mechanic for diagnosis and was informed the plastic supply return port cracked on the fuel pump causing a leak. The contact was informed about recall NHTSA campaign id number: 12V459000 (fuel system, gasoline: Delivery: Fuel pump). The manufacturer was notified but offered no assistance as he lived in North Carolina which was deemed by the manufacturer as a state that did not have a hot climate. The vehicle had not been repaired. The failure and current mileage was 76,000.
Began smelling strong fuel smell on passenger side of vehicle. Took vehicle in for service and was informed the fuel feed line was cracked and had caused a fuel leak. Fuel pump assembly had to be replaced. Chevrolet Equinox 2007 models have a current recall (id 12V459000) that was issued in September 2012 for this exact issue; however the recall doesn't include Georgia. The manufacturer would not cover the cost of this repair under the recall even though they confirmed that it was the same issue. This is a safety concern and the recall should be expanded to all states. This is a costly repair and should be covered since it is an obvious defect that they have already claimed responsibility for in other states.
As documented in the following formal - current notices, 2007 Equinox has a serious fuel leak problem from the fuel pump, which, as GM notes, may cause a fire if ignition source is present. // GM - Chevy - recall id# 93254 // // GM - Chevy - service bulletin # 12190 // // NHTSA campaign id number: 12V459000 // the problem is, they are not covering all vehicles. My 2007 Chevy Equinox is leaking fuel from the fuel pump - but GM/Chevy is not replacing, as my VIN is not covered. This is obviously a very serious problem that we're requesting be further investigated before a serious injuries occur. Thank you for looking into this immediately.
The contact owns a 2007 Chevrolet Equinox. The contact stated that she smelled gasoline being emitted from the vehicle while it was parked. The contact inspected and discovered a gasoline fuel leakage coming from the fuel tank. The vehicle was taken to an independent mechanic for diagnostic testing, where the mechanic advised the contact that the fuel pump module needed to be replaced. The manufacturer was made aware of the failure and advised that the vehicle was not included in NHTSA campaign id number: 12V459000 (fuel system, gasoline:delivery:fuel pump). The vehicle was not repaired. The approximate failure mileage was 60,000 and the current mileage was 64,000.
As I was backing out the driveway I can smell gas before I could take off I saw a huge line of gas my husband then checked it and there was a crack/leak just earlier today I checked online and come to find out thereout there is a recall on the fuel pump but my VIN number is not one of them I find this very unfair I am a mother of 3 and I want my car fixed please fuel pumps are expensive.
Fuel pump leaking, strong smell of gas, took vehicle to dealership, fuel pump replaced. After the fact a recall was made from GM about fuel pumps on my exact vehicle. I didn't qualify due to recall is VIN specific. There may be more vehicles out there like mine that fit within recall guidelines with the exception of the VIN not included on their recall list. GM may need to expand their recall to include more VIN's.
I smell a strong gas smell...there is a puddle of gas undertank in driveway...I had it looked at, and it's the hose at the top of the fuel pump...it's cracked...can't afford to fix it....about 1200.00...it's the only vehicle I have...called GM but no help....it's not a recall, and not going to be one....so what do I do?
I started noticing a very strong gasoline odor inside and outside my car. Even after the car had been sitting in my driveway overnight, I could still smell gasoline outside near the back of the car. I researched the symptoms online, and discovered that GM has issued a recall for the same exact model of car with the same exact symptoms. The recall is for replacement of the fuel pump. However, the recall is only being issued in a few states, not including Pennsylvania, where I live. I contacted GM about the problem, and was told that there is a recall for this problem, but my VIN is not included in the recall, and my warranty is expired. GM suggested I take the car to a GM dealership for a diagnosis of the problem. The dealership stated that there was a problem with the fuel pump and it needs to be replaced. The dealership also stated that they discussed the problem with GM and they offered to split the cost 50/50 with me. With the 50% discount, the cost to me is still nearly $500. This resolution is unacceptable to me. If GM knows there is a manufacturing problem with the fuel pump in their cars, then the recall should cover the entire country, not just specific areas.
Started smelling gas in the garage, though it was lawn mower, removed it, still smelled, progressively got worse, smelled around gas tank, and caused me headaches and started coming into the house. Car also started having problems turning over (probably due to gas not getting to engine so well). Started parking outside and checking your site for recall since I heard one was out there for 2007 Equinox, but it ended up my VIN # and state are not included. I contacted GM and they set up appt. On 10/29/12 to evaluate and I took it in to find out it was the exact issue on NHTSA camp. #12V459000 listed on this site - which was a cracked fuel pump module. GM contacted local Chevy dealer farrell cheverolet and they worked out a 50% discount on the repair. I told the lady at GM that I would also issue this complaint so that all Equinox vehicles in 2007 might get included in this recall, since I am not the only one having this problem and possibly I could get the rest of my charges returned if included. This is definitely a safety issue and could have turned out worse if my house burned down or something.
The contact owns a 2007 Chevrolet Equinox. While parked, the contact noticed a strong fuel odor in the vehicle. The vehicle was taken to the dealer for diagnostic testing. The contact was unaware of the repairs that were needed. The contact referenced NHTSA campaign id number: 12V459000 (fuel system, gasoline:delivery:fuel pump) and contacted the dealer however, the dealer was unable to verify if the vehicle was included in the recall. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 96,000.
It is a recall on 2007 Chevy Equinox for the fuel tank leaking. I called the GM dealership and they act like they have no idea what I am talking about.
A D V E R T I S E M E N T S
- Westlake, OH, USA