This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving home from New Mexico on the interstate and my check engine light randomly came on. When I finally made it home I took it to a Chevy dealership and said I had a turbo leak. They didn't give me any specifics.
Car has 66062 miles sitting turned on the car hoses started leaking and the car started smoking from under the hood. Towed it to the my shop for a pressure test they advised it would have to go the dealer for a coolant hose problem they could not address. Towed it to the Chevy dealer. Repairs done water pump replacement and the water outlet hoses were leaking. I researched this problem and this was a recall for the very same model only for the years 2011-2014. The 2016 models should be included in that recall as well but were not. I have researched many of the very same complaints for the 2016 models but no recall yet. Recall was 1/2015 bulletin #14371B -engine coolant leak from water pump. #
The contact owns a 2016 Chevrolet Cruze. While the vehicle was parked and idling in the driveway, it turned off on its own and the check engine warning indicator illuminated. The contact stated that the failure occurred three other times even when driving. The vehicle was taken to knight automotive Inc (383 route 3, plattsburgh, NY 12901) three times where it was determined that there was coil failure. The vehicle was repaired three times. The manufacturer was not notified of the failures. The vehicle was not repaired. The approximate failure mileage was 67,000.
My 2016 Chevrolet Cruze with less than 90K miles at the time was running hot in 2018, car was fixed by local Chevy dealership (_coolant jug leak/ water housing made of plastic cracked at clamp connection area) was diagnostic. After few months it started running hot again 2019, dealership said diagnosis was thermostat, waterpump, hoses leaking.. after all parts was replaced and driven for couple days car dashboard notification said A/C off/ idle engine overheating. Paid for another diagnostic from dealership and now they are saying maybe a blown headgasket or cracked engine block due to overheating.seems as though the defected/ cheap parts caused this from the beginning and should be recalled before someone engine blow up from overheating
I live in Colorado, and ever time its cold in the morning when I start up my car it gives me hard time and then does an ant theft system lock. When im home, okay its durable but now its done it while im driving, and when I was at the car wash. Complete lock, steering wheel, key is locked in the ignition. This is super unsafe!! ive gotten this car fixed soooooo many times this outrageous.
- Colorado Springs, CO, USA
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I purchased a used vehicle from atlanta luxury motors at Kia South on August 11, 2019. I purchased this vehicle as-is, but no mechanic claims to have found any issues at the time of inspection. The vehicle is a 2016 Chevrolet Cruze and only had 70,000 miles on it at the time of purchase. About two weeks after purchase, the engine cut off after the auto-stop initiated and the check engine light came on. I had to restart the vehicle in order to get out of the road. Since then, the number of times the engine has cut off has increased immensely. As of October 29, 2019, my engine cuts off anytime the car falls into auto-stop. Today it happened eight times during one forty-five minute commute.
The contact owns a 2016 Chevrolet Cruze. While idling at a traffic light, the vehicle seized. The contact stated that the radio was still operating when the failure occurred. There were no warning indicators illuminated. The contact was able to shift into park and restart the vehicle. The contact stated that the failure occurred multiple times. The vehicle was taken to an independent mechanic, but the failure was unable to be duplicated. The contact called an unknown dealer and was informed of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 85,000.
When the vehicle goes into auto shut off at a stop sign or during traffic jams where I am just stopped by my brake but not in park it fails to restart and shuts the engine completely off. I have to quickly put it in park and press the button to start the engine in order to go.
The vehicle overheats on a regular basis. It went in for service for this problem on 07-03-19, 05-06-19, 11-21-18 & 09-25-18. The last bill was for $2919.60. The dealership where the service is being completed has advised that the 2016 Chevy Cruze is very well known for this type of problem. The last time the vehicle was in for service it took 49 days for the problem to be fixed. The service department said that the parts that were needed were on back order because so many Chevy Cruze's had the same issue. This is a safety issue because the vehicle could break down at any time and we could be in a very remote area without any help. The vehicle has been worked on for this problem at sanborn Chevrolet 1210 S. Cherokee lane, lodi California 95241-1057. Telephone number 209-334-5000. It appears that General Motors is well informed about this issue but chooses to put their customers at risk.
While stoped in a parking lot, waiting for a parking spot the car just died. I had to restart the engine. This has happened twice. I had plenty of gas.
Car stalls at intersections. The auto stop feature goes from "auto stop" on the dash to "off". problem occurs as you are moving foot over from brake to gas and causes the car to turn off. Have to put car in park and completely restart the engine by turning the car off and then back on. Typically happens when in an intersection/at a stop sign and have to come to a complete stop. Has happened before in many settings- city stop light, city stop sign, highway traffic, highway stop sign, etc. Super unsafe because car is unable to move and shut off in the middle of the road for about 10 seconds. Happens at least 1 time a day. Many other Chevrolet Cruze users have been posting in forums that it has happened to them as well. Could cause accidents. Makes the driver feel unsafe and uneasy every time they get in the car to drive because there is a fear that it will stall out/break down at every intersection or stop that is made throughout the drive.
My engine will just shut off randomly, with no warning at all. I have took it into dealer becase it was still covered until powertrain, of course they found nothing after having my car for 4 days. My car shuts off on the highway, in the middle of traffic, or while coming off the highway with cars trailing behind me. It shuts off sitting at red lights, when the auto start comes back on it never fully will come back on, and just completely shuts off. In which I have to put my car in park and start the car again, and at times it doesn't start right away! my check engine light has been up, however, the dealership and an auto store both pulled codes and none had anything to do with the actual engine. There is also a "service brake assist" warning that has been on as well. My breaks work, but you have to push down very hard for them to work at 100%. I have 2 children, and am a single mom, this is a huge safety concern and putting all of our lives at risk! no one seems to know what is wrong with the car, and I don't want any of us to get injured or die because of this issue, because sooner or later someone will.
Takata recall going down the road coolent outlet housing disintegrated while hose on the radiator was in motion on highway it cracked where the part is molded part is gets bad quickly overtime and heat
My 2016 Chevy Cruze limited started to lose acceleration and wouldn't go over 40 miles an hour. No code lights are on and none detected. So I drove home and parked the car and waited until it was cooled down and opened the hood to check my oil. I unscrewed the oil cap where you add oil and it completely smelled like gasoline. Now the engine is starting to go crazy and I am taking it in before it catches fire and puts me and anyone else in danger.
I went to start the car and it would not start. Tried a second time and it started with a warning that it was in "reduced engine power". could not drive the car. Put it in park, shut it off. Tried to start it again and it started in full engine power but with the check engine light on. It was recently serviced at denooyer Chevrolet in kalamazoo Michigan due to the same issues, 3 times prior to this. Car has 70,000 miles on it and does not seem to be reliable at all with same issue occuring shortly after "service/repair". I want something done about this. I do not feel safe!!
The contact owns a 2016 Chevrolet Cruze. When driving in cold weather, the turbo booster failed to operate. The check engine indicator illuminated and the engine seized. The vehicle was taken to walser polar Chevrolet (612-284-4672, located at 1801 county rd F East, white bear lake, mn 55110) where it was diagnosed that driving in the cold temperature caused moisture to freeze up the turbo booster. The technician stated that there was no current remedy for the failure. The manufacturer was made aware of the failure and stated that there was no remedy. The vehicle was not repaired. The failure mileage was approximately 59,000.
The contact owns a 2016 Chevrolet Cruze. While driving up a hill at approximately 70 mph, the vehicle suddenly lost power and decelerated to 20 mph. Also, the service stabilitrac and check engine indicators illuminated. The vehicle was towed to weimer Chevrolet (10355 mt. Savage road nw, cumberland, md) where it was diagnosed that the engine piston failed and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 82,800.
Engine stalls out when trying to accelerate over 30mph and after 5-10 seconds the engine unstalls and car shoots forward. Problem happens more frequently when the air conditioning is running. Took car to dealership for warranty service and service advisor said that his 2010 Cruze had the same problem. Service techs could not diagnose the issue and said nothing could be done to resolve the issue
A D V E R T I S E M E N T S
- Carrollton, KY, USA