This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2017 Chevrolet Cruze. While the vehicle was parked in a parking lot, the contact and others began to smell a burning odor outside the church building. When they exited the church, the smell intensified. Flames emerged from the rear seat and the vehicle was filled with smoke. The fire department extinguished the fire, which had already spread to the next vehicle. A police report was filed. The vehicle was destroyed. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 20,000.
Took my car in to have recall work done (high mount stop lamp fasteners leak ) chmsl. And I have had a water leak ever since. My car has been to the dealership 3 times in the past month. Every time they tell me its something different that they fix, yet I still have a water leak that could cause a short in the printed circuit board resulting in an unattended fire.
I was parked in an outdoor parking lot. When I got to my vehicle I could not enter my it even though I had the key fob in my hand (keyless entry). I used the Chevrolet mylink app to gain access to the vehicle. Then I could not start my car using the start button. Received a message on driver's display that there was an error with the key fob. I could not access the entire message, because the buttons on the steering wheel would not toggle through as it should. Since I was 100 miles from home I decided to press the onstar button for assistance. The onstar button would not work either -- pressed it several times, but nothing would happen. Then I was locked in the car and couldn't get out. I used the app to unlock the doors. I used my cell phone to call onstar for assistance. Was told to put the key fob on some type of tray to "reset" it. There is nothing labeled in the car, nor is there is anything in the owner's manual to guide one to find the tray. I was transferred to GM roadside assistance for help. Was told to place the key fob in a cup holder (near the front of the console area). I had already done this (out of habit this is where I place the key when I am driving). This reset the key fob and I was able to start the car. It wasn't until the key fob was reset and I was able to restart the vehicle that the onstar service would work properly. The car is at the dealership, again, see previous NHTSA report. They can find no codes to indicate what happened. This car is a lemon and I want a new vehicle. It has 5000 miles on it. It has spent 7 weeks of the 4 months I have owned the vehicle in the shop! how do I get them to fix these issues so I can rely on my vehicle? it is unsafe and I can't depend upon it to get me where I need to go!
Just received a recall letter of some form for my 2016 Chevy cruz stating that a fire may start when the D.C./D.C. converter is powered due to a resistive short occurring due to electrical/ lighting problems I believe the letter describes it better then I can. The problem I have it the letter states that Chevrolet will pay for a temp fix if I take it to my dealership before Jan.31st but after that any problems due to this manufacturing errror will come out of my pocket. I have two children and my wife who use the vehicle obviously this is a serious risk for my family that needs to be permantly fixed by Chevrolet not temporally prevented
The contact owns a 2016 Chevrolet Cruze. Without warning, the vehicle had an internal leak that saturated the rear of the vehicle, the flooring, the electronic components, and caused various shorts within the vehicle. The vehicle was inspected by an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was notified. The vehicle's inner components were damaged due to the failure. The approximate failure mileage was 250.
- Lahaina, HI, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2016 Chevrolet Cruze. The contact stated that the electrical system failed, the vehicle decelerated while driving, and the instrument panel lighting dimmed. During the failures, the engine warning indicator illuminated. The vehicle was taken to the dealer several times for the failure. The dealer reseated the computer system and serviced the fuel injector, but the failure recurred. The manufacturer was notified. The VIN was not available. The approximate failure mileage was 15,000.
The contact owns a 2016 Chevrolet Cruze. While driving the vehicle, the "start, stop" feature was activated when the contact approached a red light. When the accelerator pedal was applied while making a right turn, the vehicle lost power and was almost struck by another vehicle from the rear. The failure recurred multiple times. The dealer was notified, but the vehicle was not repaired. The approximate failure mileage was 1,400.
The contact owns a 2016 Chevrolet Cruze. Less than a month after leasing the vehicle, the contact began having issues with the rear camera. While operating the vehicle, the center console would not illuminate, the buttons would not work, and the rear camera would not operate when the vehicle was in reverse. The failures occurred without warning. The vehicle was taken to a dealer and a radio error that controlled the console and the software was updated. The failure recurred and the vehicle was taken back to the dealer, but the diagnosis was unknown. The vehicle was taken back a third time because GM recommended replacing the radio. The radio was replaced, but the failure recurred. The manufacturer was notified. The failure mileage was 2,100.
As I was driving about 35 on a city street, everything seemed like just any other day. But it was far from it. I started to smell a funny plastic/rubber like smell coming from the front of my car. So immediately pulled over to check what was going on. It is key to note that I also checked my engine temperature, speculating that maybe I forgot to top off the coolant or something, but the temperature was perfect. I stopped the car, popped the hood, and saw what was to my shock just insane... a 3 foot flame that was burning up my whole engine compartment. I did not even try to put the flame out with any means because the flame was located too close to the fuel injectors and I was not confident enough to risk it and try to put out the flame. I called 911 and in several minutes, to my luck, they were there and put the flame out before the car blew up. However, the whole front of the car and some of front interior is basically melted and the car is not useful for anything anymore. This was a spontaneous flame that happened while driving normally at about 35 mph on a 70 degree day. What happened? I do not know... but what I do know is that cars are not supposed to put their drivers and passengers at risk of dying just because a person wants to peacefully drive down to point B from point a. please look into this, whoever will be doing so. This kind of car manufacturing is unacceptable!
Vehicle proved to be spontaneously combustive thus the car burned up in a fire due to electrical harness catching fire as stated fire fire department fire inspector. No signs showed any imminent danger, the driver of the vehicle barely escaped before car went up in flames. The vehicle was in motion being driven on a city street.
2016 Cruze the steering locked as I was merging into traffic with my 16 year daughter all electrical system was going off and on. After a couple of minutes steering released and radio system came back on and was able to make it to the local dealership. We purchased this Cruze for my 16 yr daughter as her first car but find it very unsafe. This problem is a safety hazard this problem needs to be fixed before somebody gets seriously injured or killed. Chevy needs to look into this problem and get this fixed. This happened 9/14/16 and car is still at dealership. Service tech can not figure out what is wrong with it. He was not even able to drive it himself.
The contact owned a 2016 Chevrolet Cruze. While driving approximately 35 mph, the check power steering warning light illuminated. When attempting to stop the vehicle, the brakes were inoperable. After coasting to the side of the road, black smoke was present coming from the window vents. While attempting to exit the vehicle, the doors would not immediately unlock. The contact was able to exit the vehicle and witnessed flames under the hood of the vehicle. The fire department was called to the scene and extinguished the fire. The vehicle was destroyed. The cause of the fire was not determined. There were no injuries. The manufacturer was notified. The failure mileage was 10,000. Updated 10/18/16 the consumer stated a police report was filed. Updated 10/19/16.
Check engine light came on with my 2016 Chevy Cruze with less than 1300 miles onit. Dealership cant get me in until late next week!!! why is this on already!!
Car stopped and was completely dead in the middle of the highway, hazard lights didn't work. Onstar didn't work, I couldn't roll windows down and could not unlock doors to get out of vehicle. 10 mins later vehicle restarted like nothing had happened. After having it towed back to dealership seeing as car was leased only 14 days prior, they stated this was a known recall and that battery cable wasn't properly secured. I was never made aware of the recall even though GM said they issued it on 5/24/16 and this happened on 6/1/16. Dealership and GM both refused responsibility stating it was a known recall when I asked to return the car that almost killed me and offered absolutely no escape route. Beware there is no way out of the 2016 Chevy Cruze without battery power; doors auto lock and "knob" recedes into door and cannot be manually opened in any way.
The contact owns a 2016 Chevrolet Cruze. The contact stated that when driving, the vehicle stalled without warning. The failure had occurred on multiple occasions. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80. The VIN was not available.
A D V E R T I S E M E N T S
- Point Pleasant, WV, USA