This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2014 Chevrolet Cruze. While driving approximately 40 mph, the power steering suddenly failed and the steering wheel became very difficult to turn. The driver lost control of the vehicle and crashed into a ditch. It was unknown if the air bags deployed. The driver sustained a concussion, which required medical attention. The vehicle was destroyed and towed. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was 67,000.
Yabba dabba doo is what you'll be saying after you attempt to flintstone this hunk of junk from GM. Such a waste of metal. I'd love to see someone from corporate attempt to take their family who is recently paralyzed & a 13 yr old whose had 4 open heart surgeries try to pedal off the freeway bc it shut off & on while overheating & trying to pry the key out the ignitiin. I've towed it to and from the dealership to spend money I practically counted in change because I lost my job due to no dependable ride. Still paying notes on a car & mechanic fees has truly shown me how selfish & greedy some can be. I'm passed to the next person who keeps me on hold to inform me of how truly sorry they are that they can't help. Apparently GM feels it's safe so how about come save me from this headache, I'll gladly let you test drive. My favorite song is "every light in the car is in"
The contact owns a 2014 Chevrolet Cruze. Whenever the contact placed fuel into the fuel tank, the vehicle failed to start without a two minute delay and the check engine indicator illuminated. Also, whenever the vehicle was stopped for approximately three or more minutes, it would suddenly stall. The contact had to restart the vehicle in order to accelerate. When the vehicle was driven approximately 50 mph, the power steering failed. All the failures recurred. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 200.
The contact owns a 2014 Chevrolet Cruze. While driving approximately 35 mph, the power steering suddenly malfunctioned and caused the steering wheel to become very difficult to turn. The vehicle was taken to the dealer where it was diagnosed that the steering wheel angle sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 59,000. Updated 04/05/17 updated 6/28/18
The contact owns a 2014 Chevrolet Cruze. The contact stated that the vehicle experienced a loss of steering while driving 20 mph. The service power steering warning indicator illuminated. The failure occurred three times. The vehicle was not diagnosed nor repaired. The manufacturer was not notified. The contact referenced NHTSA campaign number: 15V442000 (steering); however, the VIN was not included. The failure mileage was approximately 55,000.
The contact owns a 2014 Chevrolet Cruze. The contact stated that the service power steering and service vehicle stability trac warning lights illuminated intermittently, and the radio functions failed intermittently also. The vehicle was not taken to the dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 61,000.
The contact owns a 2014 Chevrolet Cruze. While making a left turn, the brakes failed to engage when the brake pedal was depressed and a loss of steering power was experienced. The contact crashed into a guardrail. There were no injuries and a police report was filed. The vehicle was towed to a dealer where it was diagnosed, but the failure cause could not be determined. The VIN was included in NHTSA campaign number: 15V442000 (steering). The vehicle was repaired under the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 45,070.
At 55mph I felt that I had plenty of time to stop in a hurry. I applied firm pressure on the breaks and the breaks locked up. The car began to go into a skidding motion and I had absolutely no control over the steering wheel to move out of the way, I could have avoided this collision if I turned to the right, but because I had no steering ability I rear-ended them from my skid. The ABS braking system, it is suppose to help me by pumping the brakes for me, but it didn't. I sustained a broken leg when the air bag deployed at my leg. On other occasions, I had also experienced the loss of power while driving..car would hesitate and then power and thought there was something wrong with the transmission. Brought it in for that and they said there was nothing wrong with
While driving at 65-70 mph on straight and level highway, steering would develop a "sticky or dead spot" on center when attempting to make a slight correction. It required increased effort to overcome the sticking spot resulting in oversteer causing the vehicle to over-veer. Very dangerous. NHTSA is aware of the defect. Hard to believe there is no recall..
When making a slight correction on the hi-way the steering wheel feels as if it binds and the after a short turn of the wheel it suddenly takes off. It does this in either direction and you end up weaving back and forth trying to stay in your lane. The car is now beginning to do this at all speeds on the hi-way and I am beginning to feel unsafe. There seems to be no problem at slow speeds around the city.
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving at approximately 60 mph, the vehicle stalled but was able to be restarted. The contact also stated that when attempting to drive the vehicle, the vehicle jerked incessantly. The vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that after the vehicle was repaired, there was an abnormal burning odor inside the cabin. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 3/31/15 updated 9/20/2017
The contact owns a 2014 Chevrolet Cruze. While driving approximately 15 mph making a left hand turn, the steering wheel seized and caused the vehicle to crash into a sidewalk. The air bags failed to deploy. No police report was filed and no injuries were reported. The vehicle was towed to the dealer. The technician made unknown repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 10,000.
Brakes locked up (anti-lock braking system faulty) causing the car to skid rather than slow down during stop and go traffic. I was unable to turn the steering wheel and could not even try to swerve to avoid the other vehicle. Car was unable to stop in time and there was a collision.
When traveling down the interstate on multiple occasions the steering column becomes 'stuck' or 'sticky' in the aspect that it requires extra exertion of force to move it in either directions. This results in the car swerving and on more than one occasion almost wrecking.
Water pump had to be replaced due to leak, computer reprogramed to fix steering wheel catch, battery terminal cable replaced for unknown reason. All this on a brand new 2014 Cruze. Wtf? not to mention initial drive shaft repairs. Thought this was an american made car with quality american parts, worst first new car buyer experience ever. Make it right GM.
A D V E R T I S E M E N T S
- Mechanicsville, MD, USA