This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving the car flickers the radio in and out and then the radio gos completely out and service stability tracker and service service traction control pops up or the steering wheel locks and service power steering pops up and the car shut off right then and there.
The contact owns a 2014 Chevrolet Cruze. The contact stated that upon starting the vehicle, the power steering ceased to operate, without warning. The contact then took the vehicle to (gosch Chevrolet 400 carriage cir, hemet, ca 92545) where the vehicle was diagnosed with power steering failure. The vehicle was repaired however, the failure recurred. The contact stated that the failure was intermittent. The contact took the vehicle back to the same dealer where he was given an estimate of $1,700 for the repairs. Upon investigation. The contact linked NHTSA campaign number: 15V442000 (steering) with the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 79,847.
Was driving on the freeway exiting the offramp that curves to the right. When I turned the steering wheel it locked up and the stereo turned off. I had no control over the direction my vehicle was traveling. I applied my brake, to keep from hitting another vehicle. When I pressed my brake the steering wheel unlocked briefly then locked again. Then a yellow ⚠️ warning light illuminated and my car began to pull to the right. The stereo powered on and the steering wheel returned to normal. The yellow warning ⚠️ light turned off. I continued to travel another 1.5-2 miles more to my home and it happened again. This time a green dash light illuminated and said service power steering. I parked my car at that point. I am contacting the dealership to make arrangements for repair. The reason why I am filing a complaint is because of the danger associated with this type of malfunction. It put my life and other drivers life is at stake. This is not an acceptable way for a vehicle to function. This is not the only time I've had an electrical issue with my vehicle. In October 2018 after driving to mammoth California my vehicle completely turned off while I was on the highway. Something similar to a stall out.
Sometimes while driving, if you hit the brake or hit the window switch, the power to the radio panel and drivers display will cut off, sometimes the "service stabilitrac" signal will come up and the power will come back on after a few seconds, when this happens it will also cut power to the power steering, if you are not prepared for it or your not aware of the situation it can surprise you, it can be especially startling while turning and all of a sudden power cuts out and you have trouble steering, the car will stay running and the power will cut for a few seconds, and then everything will go back to normal. Looking online this seems to be a common issue with the earlier Chevy cruz. I am just not sure of the full extent of the issue.
- Palmdale, CA, USA
Search CarComplaints.com for these popular complaint phrases...
I was driving on 65 S and I lost all power to my car, my car is having a hard time starting. Went to have my starter tested and wasnt that, it's my battery and the cables. Car is unsafe to be driving and all Cruze should have a recall on them. My battery light will come on then a message will pop us saying power steering
The contact owns a 2014 Chevrolet Cruze. While the contact's daughter was driving 20 mph, the steering wheel seized and the stabilitrac and check engine warning indicators illuminated. The contact turned the vehicle off and back on, which failed to reset the steering and caused the contact to leave the vehicle parked in a parking lot. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired and the failure recurred. The VIN was unknown. The failure mileage was approximately 85,393.
My vehicle has been having issues where it will take extra time to get it started up. When I finally do get it started, warning lights flash saying power steering system, the antitheft stays on, as well as the engine management light. I just had my car serviced not too long ago for a coolant leak on the engine hose. I have always kept up with oil changes as well as all other fluid levels checked regularly. I first began thinking it was the battery, however I have had the battery tested and it is still basically new.
My vehicle for the last year has been having some engine issues where it will lock up on me I can't get my key out of the ignition and all the lights will start going off saying it needs service and then it will stop and go back to the regular odometer. I've kept up with my oil changes I've kept up with any service that needs to be done on my vehicle but today my engine completely shut down when I started to run my air conditioning. Usually I can get under the hood and wiggle some wires and then things will go back to the way that it was but lately my car has been shutting off on me while I'm driving and I had a service appointment for next week to go and see a professional to get under the hood to see what was going on I figured it was probably just another oil change it is about that time, but I was on my way to a friend's wedding and I had to stop and when I stop my car did not cut back on I pop the hood and wiggled some wires like I usually do but there was no activity whatsoever underneath the hood. I started thinking to myself maybe I should put some oil in it but I don't want to ruin my engine and I started thinking maybe I need some antifreeze but again and I'm not a mechanic so I don't want to assume and then do something to make things a lot worse but today my engine completely shut down on me and I had to wait in the heat for over an hour to get a jump.
Multiple dash and system failures resulting in stalls and loss of steering and power. Essentially locking up. Very dangerous conditions in traffic. Most recently dash indicating anti-thief deterrent system warning. These conditions have happened over the last full year. Dealer diagnosis was nill. I have been having to review public videos for help. May or may not be a negative cable battery issue but Chevrolet has yet to recall this! I am fearing for my safety.
We have had to replace the entire def system twice, replaced two knock sensors, had to replace the diesel partilec sensor, among many other time being the shop. This car has not ran right since we bought it. Now, everytime we start the car and begin to drive it, we get a warning about the stabiltrak not working, then powersteering goes out, and entire car shuts down and goes black when the car is powered off. This seems to be a very common issue within these vehicles.
While driving long distances on straight highways the steering wheel becomes extremely difficult to turn. GM issued a special coverage adjustment #14232A for power steering stick-slip that lists 2011-2014 Chevrolet Cruze models, but when GM searches this specific VIN it does not list an available service bulletin. Contacted GM to have the vehicle repaired per the special coverage adjustment but was informed that it wasn't covered per the VIN search. All the criteria match the bulletin (year, make, model, time and mileage) and the known safety defect by GM, and should be covered under the above-mentioned service bulletin.
The steering wheel sticks when I am driving. It's extremely noticeable when driving on the highway or making turns. The electrical system comes on and off when the vehicle is operational. All of a sudden my radio will go on and off and the air conditioner and the heater will stop working. I have 5 children and 3 still at home and I'm afraid to drive my car but unfortunately it's all we have.
I have a 2014 Chevy Cruze ls, 115,000 miles and properly maintenanced. After hitting 100,000 miles the vehicle seems to be completely falling apart. Recently had to replace the oil cooling system due to it being cracked. After that was fixed my check engine light came on. Come to find out the entire intake manifold now needs to be replaced. After that issue is resolved, my steering wheel is now sticking dead center with a lack of movement with turning.
The contact owned a 2014 Chevrolet Cruze. While driving 25 mph, the vehicle pulled to the left and all the instrument panel indicators illuminated. The contact lost control of the vehicle and crashed into another vehicle. The air bags deployed. A police report was filed. The contact sustained injuries to the head, fractured ribs on the left side, and injuries to the left leg and arm. Medical attention was required. The vehicle was towed to a recovery company. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The vehicle was considered a total loss. The manufacturer was not made aware of the failure. The failure mileage was 35,000.
The contact owns a 2014 Chevrolet Cruze. While driving in traffic, the vehicle shut off and the steering seized. The contact stated that the vehicle came to a complete stop on its own. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 66,000.
Radio/screen turned off and the car's steering was affected. Twice within the same hour. I was driving on the highway when this happened. Highly dangerous.
Steering link slipping when turning. VIN# (xxxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Chevrolet Cruze. The contact stated that on more than two occasions, the electronic power steering failed to function while turning the steering wheel. The dealer (thornton Chevrolet, 180 S main St, manchester, pa 17345, (717) 266-8800) was unable to duplicate and diagnose the failure. The contact planned on taking the vehicle back to the dealer for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and suggesting taking the vehicle to the dealer for diagnostic testing. The VIN was not available. The approximate failure mileage was 10,000.
I have had repeated electrical issues with this car. It started with the radio shutting on & off on its own. Then the stabilitrack started flashing on. The first few times that was all it was, but in the fall of 2017, that sensor would come on & my brakes & steering were affected. In addition, the car will have moments where it blanks out just briefly while driving, usually noticed by the radio going off & on. I have also had the key get locked in the ignition. Yesterday, 6/17/18, I went to start my car in a parking lot & several sensors came up, battery charging system, stabilitrack, & power steering. Car would not start, I kept shutting off the radio, & it would come back on. Car rested for 2 hours & then started again. Once driving, the steering was not right. Took a quarter of a mile of driving before the steering wheel did not pull 1/4 of the way to the left on its own. I have taken this car into the dealer with all of these complaints except the incident yesterday. Their solution has been new battery and new battery cables-twice. In the fall of 2017, I mentioned seeing similar issues online & they dismissed it. I just called about the 6/17/18 issue & I am getting the run-around from them.
A D V E R T I S E M E N T S
- Columbia, SC, USA