This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car suddenly started acting funny and was not running well while i was driving, when i got to a stop sign it totally died. It was towed to a shop and was totally out of oil, my car wasn't even 1500 miles over it's last oil change. The engine was totally ruined and needed to be replaced. THis again seems to be a common problem with these engines that they just go out using all the oil in the vehicle unexpectedly.
The contact owns a 2014 Chevrolet Captiva. The contact stated that occasionally while his wife was stopped for either a traffic sign or traffic light, the engine would make a grinding noise. The contact stated that the vehicle was consuming a lot of engine oil, requiring constant refilling every week. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the timing chain replaced. The contact spoke with a dealer and asked if the VIN was under recall. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.
When turning the ignation off, the key will not turn off, it stay's in the open position keeping the electrical part of the car from turning off, which could cause an electrial fire. I am unable to remove my key from the ignation, it makes the car battery run down, and sometimes the wires seem to get hot from this.
Key gets stuck in ignition and takes many tries to get it out, even from day one of buying it. Was informed that was a "safety" feature provided by Chevy themselves. When shutting off the vehicle, everything dies out like the battery went completely dead and car won't start again. Have to play with battery wires and fuse box before I hear the car make any noise again. Was informed by more than one mechanic that there are GM recalls for the thermal cable, battery protective cable, and starter motors, but nothing for my VIN has popped up. Have found almost 100 other complaints on multiple sites and more than a dozen reported accidents due to this issue. Car sits at almost 98,000 miles now and it will not turn over for me. Recalls should be put out for the entirety of this model because I have met 2 other people who have had the exact same problem and were informed that the dealerships have refused to acknowledge prior recall or safety information.
- Salisbury, MD, USA
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Usse too much oil, have to put 2 quarts in between oil changes, 3000 miles. The car was running sitting and the car shut off. Then when we left there a lot of oil on the parking lot. A message came on and it said to add oil, we put 3 qts in and drove about 14 miles and the car was out of oil
2014 Chevrolet Captiva sport lt manifold cracked causing leak and fumes going inside the car. Doing research I found article about the Chevrolet equinox having same issue and it has a recall.
My vehicle wouldn't start, thought it was the battery, wouldn't take a jump, had towed to mechanic, told timing chain broke, need a new, used or rebuilt engine. It only has 84000 miles on it, oil changes done regularly, read other complaints, seem very simular
I have a 2014 C. Captiva at 79K miles, one Sunday on my way to church, driving on the highway, I heard a pop and the car shifted right and slowed down, I get to church and the serpentine belt came off, pump was leaking oil electrical system shut down. Over $1200 in repair cost. A few months later P0430 error code - catalytic converter replaced, new brakes front and back. Car has not been right since. Past 4 months traction control issues. If I hold my foot on brake at stop sign, alarm goes off dashboard lights up: Traction control, engine light and stabilitrak. Three different mechanics looked at my vehicle to no avail. I took it to my Chevy dealer and yesterday was advised my car is fine drive it for 150 miles. I go out this morning at 5:00 am and while at traffic light, (1.5 miles) all lights back on. Whatever the issue, Chevy needs to thoroughly check to see what's causing the issue, the weather is changing. I'm just over 80K miles and I believe my car has been through the extreme and has yet to be broken in. All these occurences happend within 12 months. I love this car and hopefully Chevy can get to the root of my issues as they are directly related to the engine. 79K miles my car went to a Chevy dealer with complaints of engine. 80,547 miles back in for engine repairs. Diagnosis 15 loss of communication codes and low battery voltage.
Car did not even have 125K miles on it and it started knocking. Took it into my local shop and they said that the rods were knocking and that the engine was going. Ended up putting in a brand new crate motor. I rememeber a time when Chevy's would last for up to 200K miles. I am very disappointed that I had to spend all that money on a new motor.
Car has never missed an oil change, actually sometimes I go before the recommended time. All of sudden the timing belt breaks because there is no oil in the car. The oil was not even due to be changed, no leaks and no smells. Chevy should be ashamed of themselves. According to google this is a common problem that happens to these cars at or around 90K miles. I guess I was lucky that I did get oil changes so often, I made it a little longer. This is the reason that Toyota and Honda are doing so well. They make quality cars and although everyone says support us based companies, things like this make it hard.
Key ignition doesn't work have hard time trying get car to start. While driving all electrical will go off and car will stop then after trying few times will restart. Had battery replaced and engine checked says maybe sensor.
In January 2020 I took the car into the shop after hearing noise from the engine. I had to have the timing chain replaced, but as they looked it over they said the engine needed replaced, due to oil leaking. A couple weeks before it was very cold close to 4 degrees and while I was driving into work at 6am I heard a loud sound while at a red light, it sounded like a gun shot. I assumed it was coming from a nearby neighborhood. But to find out my mechanic said that was the engine frozen and popped. He said when its cold that happens to this engine. Unreal! two weeks ago, my car started to smell like it was burning and gas. So I took it in and they replaced the cat converter, exhaust manifold, and leaking seal. Last week, I went to unlock the doors with the remote the rear wiper fluid motor started and ran continuously, to the point it doesn't work at all now. Now this week my trunk will not open, both front head lights burnt out, my traction control keeps turning on/off, my speakers are popping, radio is cutting in/out. I bought this car from the dealer in 2014 with 12K miles on it, always serviced the vehicle, changed the oil regularly, inspected yearly, preventive maintenance every 6 months. Now have 83K miles and I need this car to last me two more years.
I absolutely love my car. I take it in for regular maintenance. It has 71K miles. Within the past (9) serpentine belt came completely off, power steering pump had to be replaced, engine completely died electrical system needed to be repaired. Car out of commission for (3) weeks, had it towed from site to my mechanic and towed from their to bowser Chevrolet.. now my engine light is on. Sensor was replaced last week, light went out; my engine light is back on. I will be taking it in for repairs. P0420 issue. I'm hoping it falls within pa state specified major emission-control components are warranted for the first 8 years or 80,000 miles of vehicle use.
My current problem is that I am now in need of a new engine due to the fact that this engine, the same engine that is in the class action lawsuit, uses an excessive amount of oil and therefore has caused motor damage over the past 6 years. I regularly change my oil, but didn't realize how much oil this engine goes through in addition to regular oil changes. It should not need a new engine at this point if the engine functioned correctly. In addition, a few months back I have difficulty with the car not starting as if the battery was dead. No electrical would work at all in the car even with a new battery. I would have to mess with the battery connections to get the car to start or hit the fuse box. Also, I have had time with the key getting stuck in the ignition and draining the battery.
As the class action lawsuit finalized for the 2010-2013 Chevrolet equinox and GM terrain 2.4L ecotec oil consumption. The 2014 Chevy Captiva is experiencing the same issues with their 2.4L ecotec engines with excessive oil consumption as damaged engine components causing issues. I have noticed engine knocking and constant check engine lights. I have to put 2 quarts of oil in every 3000 miles. The vehicle has a rough idle when sitting and lacks acceleration. It continues to burn out my O2 sensors and cam sensors. The dealership I took too for regular service neglected to address these issues till I found out about the class action suit already against them and my car being 4 quarts low on oil.
My engine was using to much oil.it is the same engine in the class action suite against GM's for the Chevy equinox they told me there was nothing they could do but it is the same engine that is being recalled I have three kids and my car just quit on me due to there messed up engine and they refuse to fix it Chevy Captivas have the same engine and this should be addressed
A D V E R T I S E M E N T S
- Willmar, MN, USA