This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Chevy Captiva [xxx] I received a letter saying that it was a recall on my car. Is it the gas has leaked into my engine and now the catalytic converter has gone bad. The car was moving when the engine light came on. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2014 Chevrolet Captiva. While driving approximately 10 mph and making a right turn, the power steering malfunctioned and the steering wheel became very difficult to turn. After restarting the vehicle, the steering operated normally. The vehicle was taken to the local dealer (pete moore Chevrolet, 106 N. new warrington rd, pensacola, fl) where it was diagnosed that the interior and exterior camshaft and the power steering gear were faulty and needed to be replaced. Also, the power steering fluid leaked out. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,022.
8 months ago I replaced 2 sensors on the car and now the same 2 sensors are bad. Prevents vehicle from going into park and the key from coming out of the ignition.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key fob failed to unlock the doors and had the doors had to be manually locked and unlocked. The key fob was stuck in the ignition. While driving 65 mph, the instrument cluster flashed and the vehicle stalled and restarted. The vehicle was taken to a local dealer (jack schmitt Chevrolet, 127 regency park, ofallon, il 62269), but was not diagnosed or repaired. The manufacturer was notified of the issue and opened case number: 8-3424683927. The contact was advised to take the vehicle to the dealer. The failure mileage was 62,200.
The contact owns a 2014 Chevrolet Captiva. While driving 25 mph, an abnormal noise could be heard coming form the engine. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the drive belt and drive belt tensioner failed and needed to be repaired. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure and stated that the vehicle was not included in a recall. The failure mileage was approximately 29,752.
Happened on four occasions almost causing major accidents that could have resulted in the death on my family. Three of which was after I took to the dealer to get it fixed, while on vacation. First event happened on June 20,2015. I was driving on the highway at 70mph. My car suddenly lost engine power and dropped to 45mph within seconds. The stabilitrac, traction control and engine lights came on. I could not get my car to go over 50 mph on interstate. When I arrived home I called Chevy corporation and made a report. I dropped my vehicle off at my local dealer on 6/22. They said it was repaired and ready for pick up on 6/24. They replaced the pedal system and said the road test was good and my vehicle was safe to drive. My family and I left for vacation in this vehicle on 6/27/15. We didn't think we would have any recurring issues. Half way through our trip at 80mph on the highway our car reduced engine power and dropped to 45mph within seconds. The only option was to pull off along he highway with our three children in the vehicle. My husband turned the car off and on repeatedly until the lights finally went off. We traveled a few miles to the next exit not able to drive past 45mph. The third and fourth times happened on the way home from vacation on 7/5/15. The third time the vehicle dropped from 80mph to 40 mph. The fourth time was 75 mph sbd my husband put the vehicle in neutral so it wasn't such a drastic change in speed. Both of these times we had to pull off the highway with our three children on he vehicle. This vehicle is unsafe to drive!!! I have been in contact with Chevrolet Corp. I will contact them again in the morning about this issue.
Electrical and speed control: Replaced instrument cluster and programmed. Cruise control and odometer did not match programmed 70 mph and registered 68. Engine: Valve or lifter clatter unable to duplicate. Door rattle: Found lock knob vibrating in door panel hole insulate rod: Noise gone.
Rented the Captiva from enterprise at jacksonville, fl, airport. Engine had clattered a bit at slow speeds but not on highway. On third and last day we were driving away after a traffic light had turned green and the engine just stopped working. The car turned off. I put on the hazard lights and turned into right lane, then into a parking lot that luckily happened to be next to it. All the cars around us were moving slowly - again, luckily - because they had been stopped at the traffic light. I lost the power in steering and also the brakes. I did not knock against the keys in the ignition and I could think of nothing unusual that happened before the engine just failed.
A D V E R T I S E M E N T S
- Hutto, TX, USA