This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Key sticks in the ignition lock--unable to remove key. Key sticks on accessory setting potentially causing battery drain. Vehicle is stationary and in park. It happens periodically. There are many complaints on-line regarding this issue so this is not an isolated problem.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key ceased in the ignition. The contact was unable to remove the key from the ignition. After several attempts the battery terminals were disconnected and the key was released from the ignition. The dealer (bay ridge Chevrolet 1575 86th St, brooklyn, NY 11228 (833) 452-1829) was contacted and informed of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware the failure. The failure mileage was approximately 54,000.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the vehicle's key would intermittently become stuck in the on position inside the ignition switch. The contact took the vehicle to two separate dealers, dutch miller Kia of charleston (335 maccorkle ave sw, charleston, wv 25303) and joe holland Chevrolet & imports (210 maccorkle ave sw, South charleston, wv 25303) where they were both unable to remedy the vehicle. The vehicle had not been repaired. The manufacturer had not been notified. The failure mileage was approximately 25,000.
Key will not come out of the ignition after turning vehicle off and no power related equipment will come on. This happens intermittently and seemingly randomly. Shift won''t move when this happens and turning key back into start position does nothing. Doors won't lock with key fob and no dash lights come on, or anything. Sometimes pushing wires into negative battery terminal will correct it and sometimes not. Key release lever on steering column does not release the key when this happens, nor does turning the steering wheel to unlock it. This is an annoying issue as there doesn't seem to be any reliable fix for this, or any recall, or knowledge on the part of the dealership as to how to remedy this. This issue makes this vehicle very unreliable and unsafe, as well as costly to owner in finding any permanent fix. This vehicle has many other unsatisfactory issues and is very poorly made in general. It's surprising there are not more recalls and complaints!
- Kent, WA, USA
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I was driving on the highway and turned on my turn signal and the car shut down. The emergency brake light came on and my power steering and brakes went out. As I tried to make my way to the side of the road, the car started running again. I was traveling at 80mph and was surrounded by others traveling at the same rate of speed. I was lucky I wasn't killed. I also have to try multiple times to start the car, and the key has to be released manually.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key was stuck in the ignition. The ignition system would not release the key or recognize that the vehicle was in the park position. Libertyville Chevrolet (1001 S milwaukee ave, libertyville, il 60048, (847) 932-3170) and the manufacturer both stated that the vehicle was not included in a recall. The dealer quoted that the repairs would cost $600 minimum. The contact researched the repairs as costing anywhere from $600 to $1,100. The vehicle was not diagnosed or repaired. The failure mileage was 60,000.
I had driven it about 12 miles and killed the car meaning I turned it off and immediately it had no power what so ever. Then sat Nov 30,2019 I was driving it down the highway and the sensor lights for the parking brake came on and it chimed letting me know something was wrong and then it quit. Sun, Dec 1st, 2019 I was driving down the highway in okc and the same issue with the parking brake sensor light came on several times through the night. Next, I had turned down a side road about to drive over a speed bump, when the car slipped out of 1st gear only allowing the motor to rev, and it just rolled while the inside and outside lights blinked and flickered and the doors unlocked themselves. Once I took my foot off of the gas and allowed the car to roll a few minutes, it engaged back into drive and my uber rider asked me what was wrong, and I explained, that im having electrical issues and this is not only putting me and my wife in danger, but all of my uber passengers as well. I would like to get some resolution on this issue and get it fixed, so our lives and everyone around us is out of danger.
Car loses voltage while driving and radio shut off. Sometimes car will not start and I have to bang the fuse box to get a connection. I have also seen the emergency parking brake icon, ABS, traction control and service traction control all light up.
Just like numerous other complaints. This has happened several times and today was just ridiculous. The key will not come out of the ignition, we have had to wiggle the battery cable or take out of park before the car will release the key. This can take several hours before being able to travel or utilize the vehicle.
Several times the key will not come out of the ignition I have to take out of park and sometimes I restart several times before I can get the key out of the ignition
I have owned my Captiva for 16 months. The key is constantly getting stuck in the ignition. My husband had to open the steering wheel and press a button to release the key.I keep a screw driver in my car just in case the key gets stuck.
My 2014 Captiva has approximately 48,000 miles. Since approximately March 1, 2019 my key has gotten stuck in my ignition in the accessory position approximately 15 times. It is getting harder and harder to get the key out. I usually have to stop and start the car several times. This happens when I try to turn the car off after putting the gear shift into park position.
The key gets stuck in acc part of the ignition and cannot come out. It takes a long time to get unlocked and if I leave it there it will drain the battery. I see this is a common issue for this vehicle I hope GM will address the issue.
I own a Chevy 2014 Captiva lt and after putting the car into park, I was unable to get the key out of the ignition. It has / had happened maybe about 4-5 times. Eventually, I was able to get the key out. The last time I was unable. Turned off all the lights, radio, everything electrical, and closed the door. The next day, had the car battery jumped, because there was no power, and then drove the car to the dealership/garage and had it looked at...the problem, the ignition solenoid. After picking up the car, ironically, another Chevy Captiva was towed in with the same problem.
I recently bought a 2014 Chevy Captiva ltz. Upon driving it off of the lot and parking, I tried to use the button for the back windshield washer to wash the windshield and the wiper would come on but no water came out. I done this repeatedly thinking maybe it just took some time to get back there, when I started hearing water running and stopped pressing the button immediately. Immediately following that, I started to smell something burning and the speakers started making a popping sound. The washer fluid was leaking inside the rear paneling and soaking several electrical connections. This is a major fire hazard as there is a lot of instrument wiring on that side.
I am not always able to remove the key from the ignition when the vehicle is in park. The problem began at about 36.000 miles. There is no consistency or pattern of behavior for this problem. I can go for days without a problem then it will happen about every other time I drive the car. Up to this point I have been able to restart the car, put it in reverse, pull forward and jam the transmission into park. 2 to 4 tries later I can remove the key. On my first complain at the dealer, I was told that I was not pushing the key in before attempting to remove it. I did some research and complained a 2nd time. Now the dealer is paying attention. I notice most of the complaints for this model are for the same issues as I am describing here. GM has paid for the repair of this problem for other modals. Thus far, I see no such response for the Captiva!
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key was unable to be removed from the ignition. The vehicle was taken to the dealer (billy navarre Chevrolet, 1300 E college St, lake charles, la 70607, 337-474-1999 and 337-377-0601), but the failure was unable to be replicated and diagnosed because the key was able to be removed and turned in the ignition. The vehicle was not repaired. The manufacturer was notified and could not assist since the dealer could not replicate the failure. The VIN was not available. The approximate failure mileage was 35,540.
The contact owns a 2014 Chevrolet Captiva. While the ignition was in the off position, the key was unable to be removed. The failure occurred without warning. The dealer (moran Chevrolet ft gratiot, 4511 24th ave, fort gratiot twp, mi) was called, but the contact refused to get the vehicle diagnosed due to their diagnostic fees. The manufacturer was not notified of the failure. The failure mileage was 52,613.
The contact owns a 2014 Chevrolet Captiva. The contact stated that the key would be stuck in the 'acc' position. The vehicle was taken to the dealer (lou bachrodt Chevrolet Buick GMC 7070 cherryvale N blvd, rockford, il 61112) where it was diagnosed that failure was due to a failed shifter module. The vehicle was repaired. The manufacturer was notified and case number: 8-4010022838 was opened. The failure mileage was 70,860.
A D V E R T I S E M E N T S
- Sedalia, MO, USA