This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Gradual dimming of headlight low beams over time, making them completely useless & unsafe at night. Must drive using high beams at all times. Safety hazard. (same issue as GM 2010-15 model litigation). Required to replace headlight assembly $2200. Contacted GM, who confirmed there is not yet a recall or lawsuit to reimburse for 2016 or later model repairs for the same known headlight failure as earlier models.
Lighting assembly on this vehicle causes very dim lighting that is unsafe to drive at night. I have to limit my driving to daylight hours only as a full-time uber driver which places restrictions on my earnings. I also am unable to list this vehicle on turo for rental because it would be unsafe for rental drivers. Their is a common problem with the light assembly causing the dim lighting in these vehicles.
There has been a gradual decrease in the brightness of the low beams on this vehicle. My wife is the primary driver of it and doesn't drive it too much at night, but I was driving it recently and noticed how poor the lighting is at night, in particular on wet roads. It is to the point that visibility is not that far in front. If a person or animal was on the road, it probably wouldn't be seen until the vehicle is almost upon it. High beams are not a problem. There is no particular moment that this has happened - it's been over time. From internet research, this appears to be a problem with Srx's.
The low beam lights are terrible, have replaced bulbs, but still can hardly see highway this makes it very unsafe to drive this vehicle at night. GM should recall to fix the issue.
My headlights keep getting dimmer and dimmer as time goes on. My vehicle only has 40,000 miles, but I started noticing at least 5,000 miles ago that while driving down the highway at night that it appeared as if I barely had any headlights shining in front of me. I would turn them off and on again, thinking they were off but could barely tell the difference. When I turn corners, I couldn't see where the road was or curbs and had to roll down my drivers and/or passenger windows to see where I was going and to avoid missing road or hitting something. I did a little research and found that there was a class action lawsuit for 2010-2015 Srx headlights with the same exact problem - upwards of 300,000 vehicles involved. Cadillac agreed to replace those headlights, but used the exact same type of headlight for the replacements and people are again having the same problem...... lights dimming over time. I am afraid to drive at night now as it has gotten so bad that I feel my life is in danger. I don't want to drive with bright lights on all the time as that blinds oncoming traffic and creates another hazard. Https://cadillacsociety.com/2020/03/10/owners-continue-to-struggle-with-Cadillac-Srx-headlights/ I bought an extended warranty and was told it was bumper to bumper but lo and behold, it doesn't cover headlights which I was told by Cadillac dealer that they were $900 apiece.
My 2016 Srx Cadillac. The front headlights are so dim that I can not drive at night. It's not safe. I can not see at all on the road at night. I read there was a settlement and a reimbursement over this but that I missed the deadline for it. I never knew or received anything in the mail about this safety issue that was happening to call Srx Cadillac. Not just mine
There has been a gradual dimming of the low beam headlights on this vehicle since I purchased it. The headlights are so dim that at times they are of no value. This has created a serious situation, especially at night in the rain. It creates critical periods when I must use the bright lights in traffic just to see the roadway. This appears to be a contiuing issue with this model as I have read about similar defects and possible remeidies.
Headlights are so dim until high beams have to be use in order to see. Low beam appears like you don't have any lights on or maybe park lights. Unsafe because other vehicles can't see you with low beam on and you can't see. Driver seat motor went out making it complicated to reach the excelerator and brake. On the lumbar part works. All of this is while driving the vehicle.
Low beam headlights are dim and per dealership need to be replaced. This is a known issue with Cadillac. There was a class action lawsuit fir this issue. The cue touch system button's on the center are not responding/locked. I am not able to use gps, change the time or any of the settings on the menu. This is also a well known issue and has had a class action lawsuit. The dealership advised me that the rail control assembly and the both fromt headlamps need to be replaced. The total cost of repairs is $3,126.95. Both is these are safety concerns. The headlights are so dim that I cannot see properly to drive the vehicle at night.
The low beams on my 2016 Cadillac are extremely dim and unsafe for night driving. It is a luxury model with no fog lights. This problem should be the corrected by GM/Cadillac and not the owner. This is an extremely expensive repair and is causing serious issues with many Srx owners.
We are having problems with the headlights. There is going to be a problem when someone is killed. I don't understand by cadallic won't fix the problem they replace the lights on 2000 thru 2015 but not the 2016. I have instructed my children to file suit with Cadillac if something should happen to my husband and I in a car wreck or someone hurting me cause my brights are on. I have wrote a letter to Cadillac so they have one on file.
GMC known problem. Low beam headlights too dim to drive safely during hours of darkness. GM is aware of this problem starting with approximately 2010 year model. GM did not contact owners and in fact we received no notice of this obvious safety defect even though GM has been aware of it for an extended period of time, there has been numerous lawsuits and reports and several accidents attributed to the defective low beam headlights. The headlight system is covered by dot regulations and as such I am requesting a formal investigation and punitive action regarding our 2016 Cadillac Srx. Again I will restate that we were not contacted about a known dangerous defect in the low beam headlights. GM is also insisting that owners pay up front for repairs and submit documentation for reimbursement while also imposing unreasonable time limits and cutoff dates. This is a dot safety issue. Please addrss it as such. Thank you.
The headlights have become dim and it is very hard to see at night. GM knows about the problem but they have not issued a recall. Both head lamp assemblies need to be replaced on my 2016 Srx at a cost of $1700+. it is unsafe to drive this car at night
The lowbeams of my headlights are so dim I cannot drive at night. Don't feel safe at all. Took to a dealer and they wanted to replace the whole assembly at my expense which is $2K. I was told replacing the bulb will not fix situation as it is the housing that is faulty.
Headlights are dim making it unsafe to drive at night. Having to use highbeams to drive. Very unsafe. These vehicles should be recalled for lighting. Has been like this for a while.
The headlights are so dim it makes it unsafe to drive at night without the high beams on. I have complained and complained about this. It is a manufactured defect but they want $1500 to fix it!
The headlights are dim at night and almost translucent during the day. I understand that there is no recall at this time but the headlights are a safety issue. Not only it is a safety issue is a costly one at that which the owner has to foot the bill which is bad business and deceiving the Cadillac owners. This should be looked into because apperantly I am not the only one having this issue and GM should make good on this defect and show proper customer service to all owners.
A D V E R T I S E M E N T S
- Frisco, TX, USA