Bought this car used, first time after dark realized headlights were not shining well enough to drive. We parked the vehicle until we could purchase and replace complete headlamp assembly. Multiple internet sites were found where other owners had same issue. We paid $300 for a set of replacement assembly and installed ourselves, otherwise it would have cost $1000 at the dealer. We went with this option because Cadillac items were not recommended, as they would fog up again in a short amount of time.

- Foley, AL, USA

Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. Driving in rain proves impossible. Seems to be a known issue that Cadillac owners are repairing themselves to the tune of between $1400-3000. Models SRX, years 2010-2016 After reading many user/enthusiasts web forums, I see this issue being reported by hundreds of owners.

- Oak Grove, MO, USA

The headlights seals have failed and it-??s is very hard to drive at night. Dangerous They new the headlight seals were faulty from the very beginning yet they still installed them in the car. They voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. I cannot afford approximately $1400 to replace headlights that they should be held responsible for. I know that I am not the only person to complain about the headlight problem and I feel a recall is the only way to make them assume their responsibilities. These headlights make it very difficult to drive at night. Your help resolving this is the only hope consumers have to get the headlights replaced. Please look into this matter and do what is right by the consumer. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Blacklick, OH, USA

I've had issues with my headlights going dim, and when I take it in there is nothing, that can be done about it. This has occurred more than once.

- Cincinnati, OH, USA

The contact owns a 2015 Cadillac SRX. The contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. There were no warning lights illuminated. The contact stated that the failure had caused her to drive with the high beam actuated at night. The contact also stated she had received an unknown recall notification related to the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.

- Kermit, WV, USA

The Dim headlights are too dim to drive in evenings and cloudy, foggy, or any time lights are needed

- Escanaba, MI, USA

I have notice several Cadillac SRX, the headlights on the passenger side are very dim. Have talk to several people that owns Cadillacs SRX and they are having the same problem. Very unsafe to drive at night. Have had the bulbs changes it didn't correct the problem. I'm very dissatisfied. Will you please help.

- Ocala, FL, USA

Low beam headlights are NOT safe to drive with at night. EVEN after replaced by dealership upon being recalled. This is a disaster waiting to happen.

- Hamilton, IL, USA

Headlights so dim can't see to drive after dusk. contacted Cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. I researched this and numerous srx with same problem some resulting in accidents with injury. Cadillac told me to take it to dealer and pay about $1000. Per side to replace with same defective lights and housings plus labor. Please look into this issue and help those of us in need of being able to see while driving after dusk. Thank you for any help you can provide.

- Avon Lake, OH, USA

The contact owns a 2015 Cadillac SRX. The contact stated that the headlight housings were filled with water causing the illumination from the headlights to be very dim. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and advised the contact to pay for the repairs and then there would be a reimbursement offer. The failure mileage was approximately 60,000.

- Wagoner, OK, USA

The contact owns a 2015 Cadillac SRX. The contact stated that there was condensation on the inside of the headlight housing which resulted in the headlights needing to be replaced. The contact stated no warning lights was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 48,000.

- Cincinnati, OH, USA

Since 2019, my headlights began to dim and have gradually worsened. Now they are defective and ineffective. I have had close close calls when trying to drive at night. It is almost impossible to drive at night without high beams. I have been pulled over twice and given warnings about my headlights. It is very hard to navigate driving especially when other drivers can barely see my car. I have driven over curbs, crossed lane lines, and have been unable to see turning lanes. Other cars have have had issues seeing my car due to the low lights and this has led to some other very close calls. The situation is very unsafe and risky. The malfunctioning of the lights have pretty much rendered my car useless after dark or in rainy weather. I have spoken to numerous individuals at both the local dealership and GM to no avail. I have been told so many different stories and given differing plans of actions. The dealership people told me to wait on a letter from GM/Cadillac. After weeks, ai contacted GM/Cadillac who also told me to wait on a letter. After another few weeks and still without a letter, I contacted GM/Cadillac again and that's when the real "runaround" began. Two years later, my headlights are even worse and I don't really drive my car that much out of fear. I continue to contact GM/Cadillac at least once or twice a month to no avail. My car was inspected by a dealership who confirmed that I indeed have headlight/headlamp issues due to a GM problem with the production of the headligh/headlamp assembly which collects moisture. They also confirmed that GM should have sent me a reimbursement letter. My car is available for anyone who needs to inspect it. I just don't understand how a company such as GM who claims to be of excellence and such quality will not repair and take responsibility for it's mistakes and production errors.

- Bogart, GA, USA

The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dim while activated. The vehicle was taken to the dealer and diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

- Reading, PA, USA

Purchased car used from buckalew chevrolet 4/27/2019 headlight was a little dim.headlight it not bright ei to see now.i was not told of a headlight problem when I purchased vehicle and I never received any notice from the manufacturer since I have owned it about a headlight issues.noe I'm told it will be thousands of dollars for me to fix what should be a factory recall due to safety

- Willis, TX, USA

Headlights extremely dim at night

- Weston, FL, USA

No headlights at night. Have to use the high beams and they are dim. Took it back to Cadillac and they were aware of the situation and that there is no recall!"???!!! more than willing to repair the vehicle for $2000. Never would have expected this out of Cadillac. Or NHTSA for that matter. How do you safely drive a vehicle at night with no headlights? why is there no official recall on this problem"

- Jensen Beach, FL, USA

Headlights are so dim that they are barely seen by oncoming drivers. Only able to drive the vehicle running bright lights in order to see thereby blinding the other drivers coming at me.

- Pleasant View, TN, USA

My headlights are seriously dim and the vehicle is not safe to drive at night. I have almost hit a person crossing a street that under normal lighting I would have seen. This issue is known by GM but they wont recall. You can change bulbs but it doesnt help. It takes replacing the entire assembly with after market parts because GM parts are faulty. This is extremely costly and requires the front end of the car be disassembled. They wint even cover under warranty / extended warranty

- Leander, TX, USA

Purchased a 2015 Cadillac Srx 10-9-2020. After driving for several weeks, noticed driving at night was hard to see, as low beam headlights were very dim. Took to an auto shop who inspected and suggested headlight bulbs be replaced. Drove a couple of nights and still had low visibility. Took back to auto shop and after an intense inspection, discovered the entire headlight assemblies needed to be replaced. Looking on the internet, we discovered this is a problem with many other Cadillac Srxs. I wrote a letter to GM describing my safety concerns with the vehicle. I was contacted by a customer service person, who in turn, put me in contact with a local Cadillac dealer. The dealer then put me through to their service rep, who told me they could do nothing for me, that the warranty had expired. All repair work would be out of pocket. The service rep told me that GM had sent out letters to Cadillac owners regarding the headlight repairs, and that the time had expired. I told him I didn't own the car at that time, so I was unaware of any letter, and the previous owner evidently didn't have it repaired. The cost to replace the both headlight assemblies is $1,950. Since this is a major safety problem of driving at night with low visibility, I am requesting that NHTSA help go to battle with GM and demand a recall to fix this problem on all Cadillac Srx vehicles before there are accidents, or worse yet, a death, caused from the lack of visibility while driving at night. This problem should not be. GM should not even think twice about repairing a car that defective components have been discovered on their cars. NHTSA, please help us!

- Omaha, NE, USA

My headlights are to dim, unable to see when I'm driving in the streets and highways. I have to switch to high beam due to my safety, but I'm disturbing other cars which I can cause them to have a accident as well. Also I can get pulled over by a cop any minute. I been having this problem since day one when I purchase the car over a year ago but I thought this was normal on this particular car. Plus I never made it a big deal due to I had no choice to continue driving it cause I couldn't return it. So we just decided to use the car just during day time. But lately we be using the car during night time now is becoming a problem.

- Houston, TX, USA