This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Cadillac Srx. While the vehicle was stationary and while driving various speeds at night, the headlights malfunctioned. Suttle Cadillac (12525 jefferson avenue, newport news, Virginia 23602) was made aware of the failure and replaced the low beam headlights twice, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Low beam headlights do not provide adequate lighting at night. You cannot see 30 feet in front of the car on a dark road. I have been told by mechanics that there is nothing they can do to guarantee improvement. This is both GM mechanics and independent. Not being able to see when you are driving at night is not only dangerous to me but also to oncoming drivers as I have to use my bright lights to see where I am going and consequently create glare for the oncoming cars. I feel that Cadillac has a responsibility to provide safety when they sell a product. Please recall the car and resolve this problem. I am planning to keep this car for more than four more years and dont want to have a safety problem to try to work around. I have owned the car from new in 2012 and use it everyday. It has been, and is, maintained by GM. Dealers.
I purchased my vehicle brand new in 2012. Within a short while, I noticed how dim the headlights were. It is extremely dangerous/impossible to drive my vehicle at night as these headlights cause little to no visibility. When I called the dealership they said if they were to replace the current headlights they would replaced with the same faulty headlights unfortunately. I was then told by the dealership that my only option is to sell the car. I cannot afford a new car and know that the proper & fair solution would be for Cadillac to issue a recall on these headlights and replace them with proper, safe and functioning headlights. Thank you.
The contact owns a 2012 Cadillac Srx. While driving various speeds, the headlamps were dim and created poor visibility while driving at night. The vehicle was taken to barkley Buick GMC (3575 skyland blvd E, tuscaloosa, al 35405) and the light bulbs were replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, but the cause of the failure was undetermined. The manufacturer was not notified of the failure. The approximate failure mileage was 105,000. The VIN was not provided.
Our headlights have gotten dimmer and dimmer (now to dangerous to drive at night and bad weather). When parked with headlights shining on a wall you can see some light, but on the road the light produced feels very unsafe. The only way to use the car is with the high-beams to get enough light to drive safely, but this is rude (and unsafe) for other drivers. We avoid using the car as much as possible because of this issue. After looking up the problem on the internet, it appears this is a common problem that Cadillac has not address. Looks like someone has even filed a class action suit in California to try and get this problem addressed.
- Fremont, CA, USA
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The exterior headlights on low beam you cannot see the road with these lights. My wife has almost ran into a ditch because these headlights are defective. It's my understanding General Motors does not want to take fault with this problem. Is someone going to have to be killed before anything is done. Where do we go or what do we do to get this problem taken care of by General Motors. Anytime you drive this car at night you are putting your life endanger
Headlights start randomly dimming to the point you can't see to drive, dash stability control & traction control lights keep going on and off. Engine fans turns on and won't turn off even after vehicle has been shut off.
My low beam headlights are very dim. Have been experiencing this issue for the past several months. Last week almost had an accident because of poor visibility. A car pulled out in front of me while on the highway because they couldn't see my headlights. I had no idea the problem was that bad. It appears, based on research, that this is a common, widespread problem with this model. GM is well aware of problem and offers no solution for the repair as the same defective parts are installed at a high cost, but problem remains. There are at least two class-action lawsuits which have been filed. Please take this to the next level with GM, have them take care of this defect and protect consumers.
Dim low beam headlights performance on my 2012 Cadillac Srx. Dealership suggestions is to replace headlight assemblies. Dealership also stated that within the last year they have replaced approximately 80 headlights assemblies on the make for model years 2011-2016. I find this an issue when there is no outside damage to my headlights. When I contact a General Motors they don't have the data to provide the quantitative numbers that have been replaced for this make and model years. Driving with high beam is the best light performance but blinding to oncoming traffic and drivers.
Purchased 2012 Cadillac Srx on June 26, 2018 in Mississippi. Cannot see at night because of extremely dim headlights. Several service managers admit that they have heard several complaints regarding the dim lights and safety concerns. I am requesting that this safety issue is investigated because the dealerd want the vehicle owner to pay for replacement headlights, stating that reflective finish inside the housing does fade and stop projecting the light as originally designed. When driving at night I can barely see maybe 6 feet in front of the vehicle. When passing oncoming lights from vehicles 1 or 2 lanes over, my lights are washed out as pitch dark(blinded). I feel very unsafe but no car dealership has not agreed to make this purchase a safe reliable vehicle. I believe this really a manufacturer material defect.
On or about January 10, 2018 while driving car at night I noticed headlights appeared to be about 50% dimmer than they should be. My sister noticed on a later night drive as well. Took car in to have them repaired 1/12/18 for $106.26. Returned car to same place on 1/17/18 because headlights were still not working. They removed and replaced both headlamp bulbs for $416.66. I don't drive the car frequently at night but did have to return in a 3rd time for same reason on 2/22/18. The repair shop removed and replaced both headlamp assemblies at the cost of $1,110.43. This total headlight problem has cost me $1,633.35. Vehicle was in motion and stationary when headlights were not fuctioning properly, on city streets, highway, and parked in driveway, ie- dimmed headlights at all times
Halogen factory headlights are so dim that causes very poor visibility. Have investigated and found information that it is a problem with Cadillac Srx's 2010-2015 models. GM should have a recall and fix this problem.
The first concern was due to a leak in the sunroof shorting out a circuit board the tailgate of my vehicle nearly shut on my son as he was attempting to reach in to remove an item from the cargo space. He didn't know it was closing and there must not be a working safety feature because if I had not screamed it would have closed on him. Secondly, the headlights and brake lights have started flickering while the car is in motion. The headlights are already overly dim due to a moisture problem, but now they flicker and while driving at night this is not safe. The dash board lights also go out making it impossible to see the speed you are driving. You can hear water sloshing inside the car and you can hear the electricity crackling also. I bought this vehicle for my son but he cannot drive it due to so many safety issues. I called GM and they basically blew me off like so many other customers with the exact same issues. I spoke with 2 reps over the phone and tried the live chat feature. All 3 reps said to take it to a local Cadillac dealer and pay hundreds for a diagnostic to be run and according to all of the other upset customers I am looking at having thousand in repairs. GM knows about the issue and corrected it in newer models. They have a responsibility to their customers safety.
Headlight assembly has moisture in it. Can not see to drive at night. Talked to GM but they say they can't fixed it. Tried changing bulbs but didn't help. Vehicle only has 56,000 miles on it. Guess it's time to change makes.....for good
Headlamp assembly lost its seal. Allowed moisture inside which shorted out low and high beam on driver side. Happened while driving at night and made it difficult to see. Dealer said it was common for this vehicle and would cost $1400 to replace the headlamp assembly.
The head lights have grown very dim. Very difficult to see at night. Very dangerous. Do not have very good line of sight. Even after replacement, still have very limited line of sight. Still very dim. This happens both driving on the highway and in town.
Headlamp assembly on my 2012 Cadillac Srx seem to allow water in, it has caused moister in and on the lens and burned out the low beam light bulb. There are only 78K miles and never been in a accident. From my internet search this seems to be a very common problem on all years of the Srx. My wife received the dashboard warning for this when she got in the car leaving work. She had no choice but to drive the 42 miles home with the headlight out. Dangerous and could certainly lead to a traffic ticket or worse.
Headlights are so dim that causes very poor visibility. Have investigated and found information that it is a problem with Cadillac Srx's 2010-2015 models. GM should have a recall and fix this problem.
A D V E R T I S E M E N T S
- Hampton, VA, USA