Lowbeam lights are so dim they are not usable. Must use high beams to drive at night. Dealer adjusted lights and replaced bulbs but did not help. They said entire headlamps assemblies would need to be replaced at extremely high cost

- Lapeer, MI, USA

Headlights are so dim I will not drive car at night. Tried changing bulbs buy no improvement.

- Galena, OH, USA

He passenger side headlight quit working on my 2010 Srx last week. There's a lot of condensation in the headlight assembly. The service manager at the local Cadillac dealer told me the headlight assembly must have been bumped and the seal compromised. The cost to fix it is $1,250 plus 2 hours labor and tax. The car is within the time warranty but outside the mileage warranty. He was very clear that GM would not help me with this problem. I guess GM trains their dealers to blame all products that prove defective after the warranty expires on their customers. This is my third Cadillac and I've had more problems with this car than the other two combined.

- Peckville, PA, USA

No dim headlights

- Evergreen, AL, USA

The contact owns a 2012 Cadillac Srx. While driving 35 mph, the front driver side light became inoperable independently. The contact stated that moisture entered the light fixture. The vehicle was not diagnosed for the failure. The light bulb was replaced, but the failure recurred. The contact stated that he was an ase certified mechanic. The local dealer (Cadillac of new orleans, 3100 lime street, metairie, la 70006) was contacted and stated that the vehicle was not included in a recall. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was approximately 81,650.

- Covington, LA, USA

The contact owns a 2012 Cadillac Srx. While driving at night, the headlamps were very dim and foggy. The contact noticed water entering the headlamps and was unable to see at night. The contact called kerry Toyota in florence, ky and was informed that there were no recalls. The manufacturer was notified, but did not respond. The approximate failure mileage was 56,390.

- Fort Wright, KY, USA

I was driving home at dusk. My twilight sensor turned on my headlights. My driver side light went out. 3 days later the passenger side went out. I cannot turn on high or low beams. There is moisture in the lens, but not where the hid bulb and ballasts are. I have replaced the bulbs and still no lights.

- Scott City, MO, USA

Both headlights went out while I was driving 75 mph down a major highway. I had to use blinkers to see line. There was very noticeable condensation/moisture in both headlights.

- Natalia, TX, USA

Low beam lighting is very very poor, like not having any lighting at all. Very dangerous ! have changed bulbs but no luck. Dealer tested and advised they are normal, no way. Would like to see them drive it at night. I like the vehicle but feel I'm forced to trade-in, just to dangerous because I often have to drive at night. New vehicle will not be a Cadillac !

- Franklin, IN, USA

You cannot see to drive at night with the low beams on. They are very very dim and are an extreme safety hazard.

- Dover, PA, USA

Purchased 2012 Cadillac Srx on September 26th 2017. Cannot see at night because of extremely dim headlights. Sewell village Cadillac in dallas tx, sales and finance managers admit that they have heard several complaints regarding the dim lights and safety concerns. I am requesting that this safety issue is investigated because the dealer wants the vehicle owner to pay for replacement headlights, stating that reflective finish inside the housing does fade and stop projecting the light as originally designed. When driving at night I can barely see maybe 30 feet in front of the vehicle. When passing oncoming lights from vehicles 1 or 2 lanes over, my lights are washed out as pitch dark(blinded). I feel very unsafe but the car dealership has not agreed to make this purchase a safe reliable vehicle. I believe this really a manufacturer material defect. You can reach me at [xxx] if there are any other questions [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Dallas, TX, USA

After driving my car without any issues for 3 years, the low beams became increasingly dim. I had replaced them numerous times, taken it to numerous Cadillac garages/ dealers, replaced the battery etc, with no solution. I researched that the 2010 model Srxs were recalled due to headlights. I am still currently having issues with Cadillac telling me "this is normal for an Srx"

- Kane, PA, USA

Both front head lights have water and condensation behind the lens which causes the light bulb to burn out. This is very dangerous if you are driving in rain or snow. It's a big safety issue.

- Grain Valley, MO, USA

The contact owns a 2012 Cadillac Srx. While driving various speeds at night, it became very difficult to see with the low beam headlights. The vehicle was taken to a dealer for a state safety inspection. The dealer stated that the headlights were functioning normally. The manufacturer was made aware of the failure and advised the contact to go back to the original dealer. The dealer did not inspect the vehicle, but stated that the contact would have to pay to repair the entire headlight system. The approximate failure mileage was 70,000...updated 06/14/17

- Cypress, TX, USA

Moisture buildup in front headlights caused bulbs to short out and now not working on low beam. This is a major safety issue and from what I have seen happen quite often on this part of the Cadillac Srx. Went to dealership to have it replaced and since out of warranty it was going to be ~ $2K. Ridiculous!

- Carver, MA, USA

Vehicle has extremely poor low beam headlights despite replacing with new bulbs. The car is impossible to drive at night time.

- Miami, FL, USA

2012 Cadillac Srx hid headlights have seemed to burn out with no firther issues. On high beam the lights are fine but on regular beam at night I cannot see ahead of me recently and it is a major safety issue and Cadillac somesnt seem to believe this is a defect issue but something that happens. However it is my understanding after speaking with other certified mechanics that hid's do not just burn out so there has to be other issues that may need to be addressed by the maker. Also at interims after I try to accelerate, the vehicle will stall which causes me to have to remove my foot from the gas and try again. After bringing this to the dealers attention I was told it was because of the computer trying to keep up and this is what may create this issue which is definitely potentially life threatening and definitely needs to be addressed

- Lake Mary, FL, USA

My wife and I were returning home from an patriotic concert when we loss the headlight on the drivers side of the vehicle and the check left low beam headlight warning displayed in the driver's information display. When we got home I noticed the driver's side headlight assembly had moisture in it and the light was not functioning. I took the vehicle to the deal for repairs. I was told the light needed to be replaced and that I may want to replace the light assembly because moisture in the light assembly is a known issue and the light could fail again if the assembly isn't replaced. I asked if the problem was a know issue; the service manager say it happens every so often. I told her to order the light assembly. When I got home I googled the problem. It appears this is a known problem on the Srx that goes back to 2010 Srxs. I believe this is a safety issue due the possibility of losing both heads in an inopportune time and Cadillac should address the issue immediately. 95 problems reported; no deaths yet.

- Crestview, FL, USA

Vehicle low beam/daytime running lights illumination does not allow you to see the road at night making it a severe safety hazard.

- Cocoa, FL, USA

The low beam driving lights are very dim. We can barely see the road and would not see a person walking on the side of the road or any type of street sign or information signage.

- Bradenton, FL, USA