The contact owns a 2010 Cadillac Srx. While depressing the liftgate button, it independently closed without warning. The vehicle was not diagnosed or repaired. In addition, the contact stated that the exterior lights failed to illuminate. The dealer stated that it was a manufacturer defect and they could not assist. The manufacturer was not made aware of the failures. The approximate failure mileage was 82,000. The VIN was not available. Updated 06/21/17 carfax cannot process VIN. Updated 9/28/18

- Keystone Heights, FL, USA

Condensation in headlights causing lights to go out. Leaking seal from manufacturer allowing moisture in.

- Saxonburg, PA, USA

I bought a used 2010 Cadillac Srx last December, drove it for about a week the noticed driver side headlight was out so went to autozone to check price of bulb $100 no way, so checked ebay and got 2 for $25. Headlight worked fine for about another month and driver side light went out again so I tried replacing it with the other bulb and it didn't work. Took vehicle by local Cadillac dealership and they told me it sounded like the ballast was bad which costs $225 just for part and $444 total w/labor. Told dealership to go ahead and replace it and headlight still didn't work. Dealership said condensation was in light causing it not to work and I needed a headlight replacement with total cost of $1700 which couldn't afford just for a headlight so I found one online for $275 and installed it myself and it worked fine for about another month now out again. Heavy rain for 3 days and I'm wondering if moisture is inside it because I removed the bumper again and switched bulbs from good side and put on bad side and bulb not working but bad side bulb is working on good side. I'm also going to replace the relay fuse to see if that work. Don't see why there is not a recall on this since there are so many complaints.

- Roanoke Rapids, NC, USA

The contact owns a 2010 Cadillac Srx. While driving various speeds at night, the headlights failed to operate correctly and the driver was unable to see the roadway. The contact stated that the low beam lights failed so the high beams had to be activated. While the vehicle was at the dealer for routine service, the sun roof was left open and the interior of the vehicle became wet. The vehicle was left at the dealer for three months with water inside the vehicle. The dealer finally replaced the carpet; however, since retrieving the vehicle from the dealer, it experienced electrical issues and the headlights failed to operate correctly. The vehicle was taken to the dealer and the headlight lenses were cleaned. The failure persisted. The manufacturer was made aware of the issues. The failure mileage was unknown.

- Pflugerville, TX, USA

The low beams on this vehicle causes very poor visibility has already caused an accident that resulted in an expense of my insurance deductible to have the vehicle repaired. This is a very serious matter that needs to be addressed before it causes a fatal accident if it hasn't already.

- Keystone Heights, FL, USA

Headlights are filling with water and condensation. Now headlights are malfunctioning.

- San Diego, CA, USA

Low beam head lamps so dim finding it necessary to drive with high beams on. Replaced light bulbs, costing over $200, again by lightning specialist costing $400. Still unable to drive safely without driving with high beams. Have come close to hitting pedestrians more than once. Vehicle in motion

- Kennesaw, GA, USA

The headlights on the 2010 Srx fill with moisture decreasing the light and make it unsafe to operate the vehicle at night without using high beams. This problem has caused repeated stop by police to warn of low visibility with the affected headlights. I have become very leery of driving this vehicle at night. The solution from the dealer is to remove the headlight and dry out the moisture or replace the headlight completely. Either option is very expensive and should be charged to the manufacturer.

- Sterling, VA, USA

I am one of many Cadillac Srx owners with a moisture problem inside the headlight assembly. I spoke to the local dealer and they offered 2 "solutions." As a band-aid, they offered to drill holes in the car to allow the water to drain. Unsatisfactory. I was told that the formal repair for this was over $2,000. Ridiculous. The service writer informed me that this was a "known issue" and that my headlights could short out at any time. At night, this dangerous situation would present a serious safety hazard. I noticed that 86 of the 200 complaints for this year/make/model were for this same issue.

- Beaverton, OR, USA

The contact owns a 2010 Cadillac Srx. While driving approximately 40 mph, the contact noticed that oncoming vehicles were flashing their lights at her. The contact drove the vehicle home and noticed that the passenger side low beam headlights were out. The contact took the vehicle to an independent mechanic who replaced the low beam passenger side head lamp. The independent mechanic diagnosed that the ballast burned due to condensation inside the headlight assembly. The dealer diagnosed that replacing the ballast was not going to resolve the failure. It was determined that a crack on the seal of the headlight assembly caused the ballast to burn. The seal needed to be replaced. The likelihood of having to replace the other headlight assembly was very high. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

- Lizella, GA, USA

The contact owns a 2010 Cadillac Srx. The contact stated that while driving at approximately 40 mph, incoming traffic alerted the contact that the headlights were not illuminated. The contact mentioned that the check low beam lights warning indicator illuminated. The vehicle was taken to an independent mechanic where the low beam bulbs were replaced. The independent mechanic diagnosed the vehicle as having condensation built in the headlight assembly burning the ballasts. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

- Lizella, GA, USA

Bought my 2010 Cadillac Srx used from dealership. Brought car back to complain about moisture in headlights. I was told is was normal on a Cadillac. Dealership said there was no recall and not to worry about it. Over time the headlights have become more and more dim to the point of not being able to see at night on my way home. The brights work well bit the dim setting is now too dangerous to drive at night.

- Covington, LA, USA

Excessive moisture collects in the front headlight assemblies and causes bulbs to short out and need to be replaced.

- Cypress, TX, USA

Front headlights are not bright at all; it is like driving in the dark. The hi-beams work fine. I routinely use all four cars in my household (one other american make, and two asian makes), and out of the four, the Cadillac Srx headlights are of absolutely no use. The headlight bulbs aren't burnt out, but they project next to no light. Car has 94,697 miles on it. The car is used mostly during the day; if one if us needs to go out at night, we take one of the other three cars as the Srx is the unsafe choice. Was surprised to learn there was no recall on this. Looks like there were some similar complaints as mine at the NHTSA web site. Twice as many complaints lodged were about the 2010 Cadillac Srx's headlights as compared to any other matter about the car... that should tell you something.

- Somers, NY, USA

Front passenger headlight has moisture in headlight assembly. After reviewing several GM/Cadillac websites it appears this is a known issue with Srx owners and is only replaced under warranty. Light will short out over time and stop working according to other owner reports. Vehicle was recently purchased and current owner noticed the issue.

- Phoenix, AZ, USA

The contact owns a 2010 Cadillac Srx. The contact stated that when the vehicle was turned on, the headlights were very dim the contact drove the vehicle to the dealer where it was diagnosed that the headlight assembly needed replacement. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 98,000. Updated 03/17/17

- Fort Worth, TX, USA

Headlight warning message appeared while driving on city street. Upon checking right low beam bulb, light was out and housing had heavy condensation.

- Philadelphia, PA, USA

The low beam (headlights) went out and fills with moisture causes the headlights to short out and was made defective. Replaced the bulb and did not fix the problem the entire headlight piece has to be replaced says Cadillac and will be okay until it feels with water again and shorts out.

- Mobile, AL, USA

The contact owns a 2010 Cadillac Srx. The contact stated that while driving 55 mph, the low beam headlight assembly failed without warning. The contact stated that the driver's side headlight became inoperable and failed to operate. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 86,000.

- Wilmington, NC, USA

Headlight warning message that a headlight was out. Several new bulbs were tried but did not correct the problem. Also, water accumulation inside the headlight assembly. Suspect problem with false reading to message center. Research online indicates this safety problem is not an isolated issue for this vehicle. No attempt to remedy it by General Motors. Dealer quoted extremely high prices for all associated parts to try to repair.

- Williamsburg, VA, USA