This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is a service bulletin out for this vehicle to extend the warranty to 10 years, 120k miles on parts of the emission control system. The engine trouble light is lit. The vehicle was sold in Canada, but has been resold and transferred to the US. BMW has all the warranty / owner records updated, EXCEPT that the service bulletin for the diesel particulate sensor does NOT show up on the US BMW system! I called a Canadian dealer and had them check. The service bulletin pops right up! Called BMW and they said if I want BMW to fix it, I HAVE TO TAKE MY CAR -BACK TO A CANADIAN BMW DEALER-!!! That is RIDICULOUS!! IDENTICAL MODELS of these vehicles are sold on EACH SIDE OF THE BORDER!! Why doesn't the service bulletin APPLY no matter WHICH country they are sold in?
The contact owns a 2015 BMW X5. The contact stated while driving 50 MPH, the vehicle stalled with the drivetrain warning light was displayed. Due to the failure, the vehicle was towed to an independent mechanic, and it was discovered that the chain connected to the high-pressure fuel pump fractured and bent the valves. The mechanic diagnosed the vehicle with engine failure due to the malfunction. The mechanic notified the manufacturer of the failure and was informed that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 113,000.
There was a recall on my 2013 BMW in January 2022. In the recall letter it was mentioned that the they would notify me when the recall repairs were available. I called my local BMW service center in July 2022 to ask if the part was available. It was stated that the part was not available. The representative stated what was in the recall letter, which was. "this time. We will notify you with a follow-up letter as soon as we are able to perform this safety recall. What could happen? The engine-??s Exhaust Gas Recirculation (EGR) Cooler could develop an internal leak. Cooling fluid could mix with typical diesel engine soot deposits. With high temperatures normally present in the EGR module, this might result in smoldering particles. In some cases, these particles could contact the engine intake manifold and create small holes due to melting. If this occurs, it would increase the risk of a fire. Your vehicle may be experiencing this issue if one or more of the following occurs; a reduction in engine power, a warning symbol indicating a loss of engine coolant, an unpleasant odor (e.g., exhaust) and/or an unusual noise from the engine. If this occurs, carefully move away from traffic and pull over to a safe location as soon as possible. All occupants should carefully exit the vehicle and move to a safe location away from traffic. Do not continue to drive the vehicle. SAMPLE If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information." My daughter was driving the car an almost home when she started to smell burning and minutes later saw smoke and flames. She got out of the call and called 911. The care was a total loss, due to this recall and BMW is taking no responsibility for the loss. She is still recovering from the incident and I would like to take action against BMW. I have the police and fire department report from the town of MIlton.
I received a warning light and checked with my OBDII reader that the Diesel Exhaust Fluid transfer pump had a implausible reading and was not working. This is a key part of the Selective Catalytic Reduction (SCR) system, part of the emissions control system, and will make the vehicle fault to the point where it will lock the car from being driven (no start condition).
Some engine rumbling at normal operation, and noticed a yellow check-engine light, not filled (meaning not a catastrophic issue). Attached my OBDII reader and found error: 24BF00 Injector, cylinder 2, zero-quantity adaptation - permitted filtered actuation duration correction too high. A google search confirmed this fault is covered in https://static.nhtsa.gov/odi/tsbs/2020/MC-10184567-9999.pdf with BMW, but my model year and vehicle is not included. I have an F15, 2015 X5, build date 12/2014. This year is covered on other vehicles with the same N57 engine, and so I would suspect that the same issue plaguing the same engine on other models should be applicable here. I would like consideration for additional model years to be added to the SIB.
The contact owns a 2015 BMW X5. The contact stated while driving at approximately 70 MPH, she began to notice smoke coming from passenger side on the hood. The vehicle was serviced under NHTSA Campaign Number:?18V755000( Engine and Engine Cooling) but the remedy failed to repair the vehicle. The contact mentioned that instrument cluster failed to provide safety messages. The contact stated the instrument cluster only notified her of issues when she attempted to open the engine hood door. The manufacturer was not notified of the failure and offered no assistance. The failure mileage was 49,000.
Rod bearing failure causing engine to be damaged. The car has 79k miles, fully maintained at a BMW dealership. My wife and toddler were driving on the highway when the car shut off with no warning. We towed the car to the same BMW dealer where we-??ve had the car serviced since 34,673 miles.. The dealer documented metal flakes in the oil filter. The dealer confirmed a rod bearing spun causing a catastrophic failure to the engine requiring replacement. Initial quote exceeding price of car at $74k. BMW Corporate contacted me and offered a discount on a new engjne. I declined the offer because the repair work was $32,843. This rod bearing issue is a known problem among 2015-2018 BMW X5M owners. This problem in fact existed on a previous generation engine which is referred to as the S65 motor. BMW has released a bulletin to this group of owners guaranteeing replacement based on the amount of miles on a customers engine. In some cases, a free engine was provided by BMW at no cost to the customer. The car only had 79k miles and without BMW NA involved the dealer wanted $74,332 to replace and repair vehicle. The BMW supervisor on this case is Lindsay and she can be reached at (800) 831-1117 ext. 115. She disregarded this was a safety matter and thought other owners shouldn-??t be compensated or warned about this complete loss of power while driving this particular model (2015-2018 BMW X5M). This is an unacceptable outcome for a car with a MSRP is over $100,000. I-??ve talked to half a dozen other 2015-2018 BMW X5M owners who also had total engine failure due to this same rod bearing issue. All of the cases the engine exceeded the cost or current market value of car.
I have a recall notice for an EGR cooler in my 2015 BMW x5 diesel. At first there was no part available, for at least a year. Now a part has been available since September 2022. I sold the vehicle to my son in Roanoke, VA in September 2022. His dealer claims he can't get the part. This is a SAFETY issue. My original dealer in California had the part, but is telling my son he no longer has a part and in order to get a part from the warehouse, my son's Roanoke dealer HAS to be part of the Penske auto system. The Roanoke, VA dealer was sold around September 2022 and has been totally inept, can't get the part, made some other repair which was incorrect and now my son is driving a safety defective vehicle. This may not be the proper place to make a report, however the recall notice says to make a report, gives a website and says I can get information at the website, but not true. Additionally, the printed phone number does not work.
I purchased the vehicle in Feb 2022. I received a call from my dealer about the recall last week, they said they would perform the repair on 01/26/23. I picked the vehicle up the next day without them having performed the repair because the VIN still shows "remedy not available". The dealer did not even assess the safety issue when the car was brought in. I do not know if the car is safe to drive. Neither the dealer nor BMW have set expectations for when the recall is to be performed. What do I do next?
I have a BMW X5 and I received a recall notice, recall campaign 21V-907 (possibility of fire due to Exhaust gas recirculation cooler issue) 13 months ago. December 2021. BMW is telling me that they do not have the parts to fix this--13 months. THis is ridiculous. This is a FIRE hazard. What can be done? also your hotline does not work when dialed--- the NHTSA Vehicle Safety Hotline at: 1-888-327-4236
Coolant continues to leak because of this still unfixed issue. It still makes noises that it shouldn't. Its been EIGHT MONTHS since this recall was issued and still not fixed. It's unacceptable. There is a risk of fire and BMW is dragging it's feet!
Important safety recall issued, rcall campaign No 21V-907: EGR Cooler. BMW. Since the recall the engine is producing a weird noise, indicated as one of the effects, and the car has had so far two repairs performed in February and March, most probably as effects of this recall: diesel transfer pump had to be replaced and diesel particular sensor. Remedy is unavailable and BMW is not giving any solution so far, while i am incurring in high repair costs and the unavailability of my vehicle.
Sometimes when I drive the vehicle I smell smoke and there is a strong burning plastic smell. Occasionally, I see see smoke from the engine compartment. When I raise the hood it appears the smoke is coming from the back of the engine unit on the passenger side of the SUV. The problem is intermittent. Since COVID I barely drive so I have fairly low trip mileage.
My husband was driving 20-25 mph and heard a loud "boom" - then his engine compartment began smoking. We had the vehicle towed to the BMW dealership. A rod was thrown through the engine compartment and the engine needed to be replaced. We are the original owners of the vehicle and service it regularly. There were no leaks, noises, lights, nor any other indications of trouble prior to the engine blowing up.
Started my car like normal and ran for 30 seconds after leaving Walmart after I picked up a few things then the car shut off out of no where.. attempted to start again and the car tried to turn over then even stopped doing that after a few attempts.. I had the car towed to my home.. my husband then inspected the vehicle and the high pressure fuel pump has failed causing my engine to lock up.. I have maintained this vehicle like I should because I loved my car and my husband is a mechanic.. This vehicle only with 127000.. this should of not happened I have read bmw is going to recall this but when my vin is ran nothing shows up.. I owe on this vehicle still and it really has put me in a bind financially with having to miss work and having to find other transportation.. this is ridiculous. I got no warning lights or any noise warnings.
Error related to emission system appeared at 72K miles: active tank scr fluid level sensor: echo recognized as faulty. Check engine light went off. Confirmed by independent service.
2015 X5 diesel had its check engine light illuminate @ ~85,650 miles while driving normally at surface street speeds. Did not notice any driveability/performance issues, but took vehicle to dealer within a week. Check engine light would go on and off for the week leading up to dropping off. Dealer diagnosed as failure of 2 injectors. Cylinders 1 and 2. paid to have vehicle repaired and appears to be driving normally and no return of cel as of yet (about 50 miles). BMW has an extended 120,000 mile warranty (sib 01 09 19) on injectors for the model year 2016 and 2017 X5 diesel with the same engine and same injectors as well as various my 2015, 2016, and 2017 diesel vehicles. Coverage should be extended to model year 2015 X5 as well as believe it likely the 4 remaining original injectors will fail as well. Hopefully BMW will add extended warranty of the injectors to the 2015 my X5 diesels which would allow for reimbursement.
A D V E R T I S E M E N T S
- Wenatchee, WA, USA