The contact owns a 2011 BMW 328I. The contact stated while driving the vehicle, there was a clicking noise coming from the engine. No warning light was illuminated. The vehicle was towed to an independent mechanic who informed the contact that the engine needed to be replaced. The vehicle was not repaired and was towed to the residence. The contact later took the vehicle to a BMW Specialist, who disassembled the engine to determine if the engine needed to be repaired or replaced. The mechanic found the VANOS bolts had loosened and sheared off into the oil pan and damaged the cylinders, pistons, and the head. The contact was advised to do an engine swap but declined due to the cost. In December 2023, the contact received NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) and towed the vehicle to the dealer to have the recall repair performed. The dealer looked under the hood and saw parts of the engine opened from the previous mechanic and stated the contact had pay to have the engine put back together and diagnosed, but the previous mechanic stated he would do it for free. The independent mechanic did not put the engine back together, and the dealer stated they would call the contact before starting any repairs on the vehicle. The dealer put the engine together and stated the contact needed to purchase coil packs and a battery. The contact provided the coil packs and a battery to the dealer and the parts were installed. The dealer stated that the vehicle was not test-driven but ran smoothly and returned the vehicle to the contact. The contact drove the vehicle 10 miles from the dealer and the engine seized. Upon arriving home, the contact received an email from the dealer itemizing repairs performed on the vehicle. The dealer stated that the oil pan was removed and there was a liter of water from the engine, primed the engine with oil, and cleared the fault memory. The contact called the dealer, regarding the seized engine and the dealer refused to provide further assistance. The manufacturer was not

- Knoxville, TN, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Conroe, TX, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her daughter was driving at an undisclosed speed, the engine made an abnormal sound, and then the vehicle lost motive power. The vehicle failed to restart immediately and later restarted after cooling down. The vehicle was shaking while driving. The contact's daughter was able to drive to the residence. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,475. VIN tool confirms parts not available.

- Fresno, CA, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) and 22V119000 (Engine and Engine Cooling). The contact stated that while driving he observed a rattling noise emanating from the engine compartment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 33,000.

- Lihue, HI, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Stamford, CT, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Colchester, CT, USA

The contact owns a 2011 BMW 328I. The contact stated while driving 60 MPH, the vehicle went into Safe Mode and shut off. The vehicle stalled on three occasions. While driving at various speeds, the vehicle was running rough. The contact stated that the service and check engine warning lights were illuminated. The vehicle was taken to the local dealer, and the contact was referred to the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 122,000.

- Gold Bar, WA, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with failed VANOS bolts. The contact was informed that the VANOS bolts needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

- Mount Pleasant, SC, USA

The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the engine made an abnormal sound, and the vehicle experienced reduced motive power. The contact stated that the vehicle failed to operate as needed. The message "Service Engine Soon" was displayed. The local dealer was contacted. The dealer diagnosed the vehicle and determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000. VIN tool confirms parts not available.

- Severn, MD, USA

The contact owns a 2011 BMW 328I. The contact received notifications of NHTSA Campaign Numbers: 22V119000 (Engine and Engine Cooling) and 23V707000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the PCV heater overheated and was melting. The vehicle was taken to the dealer, and it was confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The approximate failure mileage was 190,000. VIN tool confirms part not available.

- Washington, DC, USA

The contact owns a 2011 BMW 328i. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway however, the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The VIN was included however, parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 116,000.

- Dallas, TX, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sacramento, CA, USA

The contact owns a 2011 BMW 328I. The contact stated while driving 25 MPH, there was an abnormal sound coming from the engine compartment, after which the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the sprocket bolts were fractured, requiring a replacement of the camshaft sprockets. The vehicle was repaired. After investigating the failure, the contact related the failure to the NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 30,500. VIN tool confirms parts not available.

- Riverside, CA, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Huntington, NY, USA

The contact owns a 2011 BMW 328I. The contact stated that while the vehicle was being serviced at the dealer, he was informed that the VANOS assembly bolts had become loosened, causing the VANOS adjustment unit to separate. The dealer determined that the VANOS bolts and the VANOS adjustment unit needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 135,000.

- Tampa, FL, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 60 mph, the vehicle lost motive power and coasted to the side of the road. The check engine warning light was illuminated. The vehicle was restarted after 10 minutes and driven to the residence. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

- Whittier, CA, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue after the contact heard a rattling sound coming from the engine. The vehicle was taken to a dealer and a diagnostic test was performed. The dealer confirmed that the defect was related to the recall; however, the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure was approximately 136,000. VIN tool confirms parts not available.

- Scottsdale, AZ, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling at a red light, the vehicle started shaking abnormally and then stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle. The dealer was contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000. VIN tool confirms parts not available.

- Sharpsburg, GA, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The contact stated that while stopped at the traffic light, the vehicle stalled and failed to restart. The vehicle was towed to an unknown dealer, where it was diagnosed that the VANOS engine bolts needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,300.

- Fremont, CA, USA

The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact coasted to the side of the road and was unable to restart the vehicle. The contact stated that no warning lights were illuminated. The contact had the vehicle towed to an independent mechanic and was informed that the crankshaft would not turn and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

- Cloudcroft, NM, USA