This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 BMW 328I. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was taken to fields BMW South orlando (located at 9750 S orange blossom trail, orlando, fl 32837, (407) 956-6300) and it was determined that the VIN was not included in a recall for the air bags. The vehicle was not diagnosed or repaired. In addition, the contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling); however, the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called the dealer again and was informed that parts were not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 110,000. VIN tool confirms parts not available.
In November 2017, I received 2 recall notices from bwm (17V-683 and 17V-676). As of last week, they are still saying that no remedy for these defects are available. After almost 1 complete year, that is absolutely ridiculous! these are safety hazards and should have been solved long ago!
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The vehicle was taken to BMW of mountain view (150 E el camino real mountain view, ca 94040, (650) 200-0149), but the parts were not available for the repairs. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall campaign no 17V-683: PCV valve heater and 17V-676: Blower motor wiring. The new recall BMW call stalling while driving. Car shuts off. I took my BMW to South motors BMW was due to the 3 recalls cause by the manufactures defect. The last recall was risk of engine completely stalling(stopping) while driving which happen to me while driving on a city street with children in the car. We met with a BMW service advisor and he said that South motors BMW service more than 100 BMW since last year and they are only fixing the BMW's as a courtesy. He than stated he had to order a couple of parts for the recall, to give him a couple of days. He called the very next day and said the parts were in and advise that he have to charge a fee because his technician have to get paid. He gave us a price of more than $3,000 and said this is nothing, we charge the last customer for her BMW $12,000 we are giving you a good price. It gets worse they kept my BMW for another 5 days, smash the front of my BMW. The manager stated he is not sure who smash the front of my BMW, he said about 7 workers were driving my car while it was being service for the recalls. I was in tears, he looked at me and said it's just a car.
- Miami, FL, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2010 BMW 328I. The contact stated that when the defroster, heat, or air conditioner were activated, they failed to operate and an abnormal noise was heard. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign numbers: 17V683000 (engine and engine cooling) and 17V676000 (electrical system). The contact received notifications for the recalls. The dealer (BMW of rochester, 4250 henrietta rd, rochester, NY 14623) was contacted and stated that the parts were unavailable. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was approximately 130,000. VIN tool confirms parts not available.
This vehicle was subject to two recalls pertaining to the blower motor wiring and PCV valve heater. The vehicle started to smoke and was taken to the dealer on January 8, 2018. The actual notice of recall was sent out to owners, prior to that. It is now April 12, 2018 and I have heard nothing regarding the repairs to this problems. The dealer to which I took the vehicle said, only "we have no idea - it could be months". this is unacceptable, and I am wondering what my remedies might be. I now have an inoperable vehicle, utilizing a parking space that I pay for and, although BMW is paying for a rental car, it is not a BMW. Thank you for your assistance.
Over the course of three days, while driving my 2010 BMW 328I on a highway at a rate of speed of 65-70 mph, the motor stalled, shut off, died, lost power causing me to have to get to the breakdown lane by forward momentum alone. Very dangerous because the other cars on the road have no idea that my car has no power. After sitting for approximately 15 minutes, I tried starting the car and it started right up and I was able to drive it as though nothing was wrong with it. I called my BMW dealer and am bringing it there tomorrow. He said that the repairs may be covered and that they would know better after looking at the fuel pump because there may be an issue with it. The car only has died while traveling on an interstate highway at a higher rate of speed. Extremely dangerous.
I was notifiied by snail mail of two recalls (17V-676: Blower motor wiring and 17V: PCV valve heater) last November 2017 and, as of today, they have no remedies... both defects can cause fires so it seems serious. My vehicle is currently running fine but it is in the back of my mind and keeping me from taking the car on an extended trip. Is there anything you can do to hurry BMW along or provide a status?
We are waiting for BMW to get the parts to fix the recall announced in October of 2017. Today after calling BMW customer relations a representative named nick, #6971, said that parts might be available early summer. Mind you in December they said next month. Give us all a break. Cal them and tell them to get it in gear as the recall clearly states the cars my go on fire. They are working us all over. You need to call their executive team and tell them it needs to be done asap. Please take some action on this irresponsible car company. At least call them!!!
Takata recall. The contact owns a 2010 BMW 328I. The contact received notification of NHTSA campaign numbers: 16V071000 (air bags), 17V676000 (electrical system), and 17V683000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Advantage BMW midtown (1305 gray St, houston, tx) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign numbers:17V676000 (electrical system) and 17V683000 (engine and engine cooling). Parts distribution disconnect for NHTSA campaign number: 16V071000 (air bags).
Received 2 safety recall notices in early December 2017 (1) PCV valve heater & (2) blower motor wiring. Car has been shut down since remedy is not available. Contacted BMW today January 9th, 2018 and was not given an estimated time on when remedy will be available. It has been over a month. Whenever I start the car, smoke comes out of engine (smells like plastic burning).
Takata recall. The contact owns a 2010 BMW 328I. The contact received notification of NHTSA campaign numbers: 17V683000 (engine and engine cooling) and 17V676000 (electrical system). The part was not available within a reasonable time frame to schedule the recall repair pertaining to the interim notice. The dealer was not contacted. The manufacturer was contacted to determine when the part would be supplied to the dealer. The contact noticed a strong odor and smoke coming from the vents when the electric control was used. The failure mileage was unknown. VIN tool confirms parts not available. 8 (recall related incident)
The contact owns a 2010 BMW 328xi. The contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated that whenever the vehicle was off, there was a buzzing noise underneath the hood near the motor. The contact called BMW kingston in North Carolina and was informed that they would need to properly diagnose the vehicle. The vehicle was diagnosed and repaired. The manufacturer was made aware of the failure and stated that if the failure was related to the recalls, they would reimburse the contact later. The approximate failure mileage was 87,000. VIN tools confirms parts not available.
Takata recall. The contact owns a 2010 BMW 328I. The contact stated that there was a burning odor for months coming through the vents within the vehicle. Months later, the contact received notification of NHTSA campaign numbers: 17V676000 (electrical system) and 17V683000 (engine and engine cooling). The dealer was contacted (bert ogden BMW, 3201 N 10th St, mcallen, tx 78501, (956) 683-6477) and indicated that the remedy and repair parts were unavailable. The dealer provided no mention of a loaner vehicle until the remedy and parts become available. The vehicle was included in NHTSA campaign number: 16V071000 (air bags). The approximate failure mileage was 66,700. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2010 BMW 328I. The contact stated that while driving at 15 mph, the check engine warning light illuminated and the vehicle stalled. The vehicle would not restart. The vehicle was towed to the contact's home. The tower mentioned a recall to the contact. The contact contacted the manufacturer and inquired on the NHTSA campaign number: 14V176000 (engine) where they informed the contact that the vehicle was not included, however was covered under the extended warranty and transferred the contact to the local dealer. The dealer (BMW of orland park located at 11030 w 159th St, orland park, il 60467) was contacted and informed the contact to schedule an appointment. The contact informed the dealer that the vehicle would not start and the dealer responded that they do not do towing and that it would be the responsibility of the contact to have the vehicle delivered. The vehicle was not towed to the dealer. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000.
The contact owns a 2010 BMW 328I. While making a right turn at approximately 5 mph, the vehicle suddenly stalled and the check engine warning indicator illuminated. The contact restarted the vehicle, but the failure recurred. The contact lost all power steering ability both times the failure recurred. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The approximate failure mileage was 105,000.
BMW on fire. I had been driving on a city street for about 15 minutes when the engine caught on fire. I was stopped at a traffic light when I noticed smoke so it may have started while in transit. My car had no issues, no complaints about the car, engine or driving experience. At the time of the fire there were no warnings on the dashboard, no smell of fire or burning oil, no signs of engine issues while driving but while stopped at a red traffic light I noticed smoke coming from around the driver's front tire area and it escalated quickly. I was stopped waiting at a second-to-the-left turn lane surrounded by cars and nobody could move away. People in the car to my left panicked the most as they could see the smoke going their way and couldn't move their car, fortunately the light turned green soon and I was still able to drive to an empty parking lot of a fast food restaurant across from the traffic light. I parked, turned off the engine and when I opened the hood the engine was in flames. Management of the fast food restaurant rushed with a fire extinguisher but it was too late regardless. The next morning the car was towed to a BMW dealership where it was declared total loss by the insurance company before BMW even finished estimating the damage. Nobody investigated further eventhough I asked if they would given that my car seemed in perfect condition. BMW stated it was a rare instance however when I researched about it I found blogs of lots of more cases like mine. The insurance said it looked like an electrical fire. I would have purchased another BMW if anyone had cared enough to provide answers or at least follow up. I bought my BMW in 2014 certified pre-owned at the BMW dealership in a beautiful and perfect condition. I'm just glad I was able to stop, that the only property damage was my car and more importantly that nobody got hurt.
Today while driving with my family to the airport on the highway my 2010 BMW 328I suddenly shut off. I didn't realize the engine had died so I kept going until the car got dangerously slow. Then I had to pull over 4 lane to the right and miraculously without any incident. I tried restarting but it wouldn't and I had to get it towed to the dealer. This was a dangerous situaltion and I am worried about giving this car back to my wife who is the primary driver. I purchased this car for safety reasons and that confidence is badly damaged.
The contact owns a 2010 BMW 328I. While driving 75 mph, the contact heard a loud thump and "catastrophic failure" appeared on the message board. The vehicle was no longer operable. Once the vehicle came to a stop, the contact noticed oil pouring out the engine compartment onto the ground. The vehicle was towed to a local mechanic where it was diagnosed that it needed the engine replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,000.
A D V E R T I S E M E N T S
- Orlando, FL, USA