This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger-??s side front marker light and then the front driver-??s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.
The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the "front driver side marker defective" warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lightning) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.
My car had gas in the vehicle and as I was stopped to take a turn the car shut down on me and would not go into drive. I had the car towed to the dealership and was told that the car had no gas in the vehicle, but the fuel gauge was reporting that I did have gas in the tank.
- Atlanta, GA, USA
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The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
SOS module does not seem to work very well. This has been an issue on plenty of Audi cars and no recall has been made. While the car can operate the module goes off while driving causing some drivers to no focus on the road, they are distracted by the noise it make, the alerts that pop up. And it is not just one alert, it goes off at random, so perhaps every few seconds. And if the driver does crash how can Audi insure that the system is working properly. Currently I reached out to a Audi Dear ship and they informed me that they are aware of the issue and that there was a backorder on the part (which means this is happing way to often) and that the repair would cost around $2400-$2500.
Car doors lock and will not unlock when key is inside or outside the vehicle. This has occurred two times. Once when one key fob was inside the car and the other outside and a second time, while only one key fob was outside the vehicle but the vehicle was running. Subsequently, my infant toddlers we locked in the car with no way to unlock the vehicle. It was 80+ degrees. This is a very serious safety issue that should never occur.
While driving down a local city street, the car began to lose power, flashed a bunch of error codes and then lost power within a few seconds. The steering wheel locked when this happened so the car could not safely be steered off the road. They did initially replace the battery thinking that that was the cause but it happened shortly after leaving the mechanic so it we took at back which is when we were told that a software update was needed but that only the dealership can do this. The car is now sitting at the dealership but that are now telling us that we must buy their battery otherwise they can't work on it.
Front right side market defective light and all lights seem to work. This seems to be a consistent problem on Audi forms and complaints. This should not be a owners issue as dealerships are claiming to replace the entire light for $6,000 which is ludicrous just for a defective side marker light. I don't believe they fixed the problem from the last recall of side marker light controls. This is a major road hazard.
There's major problems overall with the electrical system this car. The particular safety issue I've had requiring more than three services have been with the functionality or lack thereof of the windows, particularly the ones in the front. The auto open and close function on the clicker intermittently works. Sometimes it just stops working and functioning and you have to hold it all the way down or hold it all the way up until it opens or closes. The safety issue has to do with when the auto function does work and you close the window, it doesn't matter if there's any obstructions in the way or an arm, it will shut all the way and not pull back or stop. This happened to me on the driver's side on two occasions and my arm was crushed and I had to manually pull it down. Luckily it was not too bad, but it was painful. If it was my kids arm, I would be livid. Every time I took it into service, there was supposedly another/different problem that had to do with the window malfunction which they supposedly fixed during the service. The last time I went in they kept the car for 2 or 3 days and said they couldn't find issues. I refuse to take it back and got the manager involved. The manager kept the car and per his statement, not mine, nearly fully disassembled the car for a week to try getting to the root of the problem. They ended up finding a few issues specifically a blown electrical fuse that directly had to do with the windows. At the end, they fix whatever they could find, but they could not find the root of the problem as was point blank stated to me by the manager and he was sorry he couldn't find the root of the problem that caused the burn of the fuse because as he said they don't just burn out for no reason. This is definitely a significant safety concern and issue that should be attended to asap. Issue occurs when driving in the city and when stationary.
The contact owns a 2017 Audi Q7. While operating the vehicle, the blind spot monitoring system malfunctioned and the driver was not alerted of other vehicles. Also the seat belt warning alarm intermittently malfunctioned and did not remind occupants to fasten their seat belts. In addition, while operating the vehicle, the windows erroneously rolled down. The contact indicated that the failures occurred intermittently. The cause of the failures was not determined. Audi of richfield (1401 77th St. East, richfield, mn) and the manufacturer were notified of the failures. The failure mileage was 100.
Automatic rear door lifts open by itself intermittently while the vehicle is parked and locked. I took the vehicle to mckenna Audi in norwalk (1/22/19). Technicians could not find fault. Cannot repair if not broken or showing fault. We still have the problem, it happened three different times, twice at home inside the garage and once at a restaurant parking lot. Remotes were not used or press accidently to activate the rear door opener. The last time the rear door open by itself, I tried to use the remote to close it, but the door will not close and made a latching noise, like it was trying to lock the door. I was able to close the door manually, after it closed, the remote worked and I was able to opened and closed the rear door automatically.
Our Q7 is less than a year old. I smell gas when I park the car even after a short drive of about 3 miles. The idi service had said that this was related to vacuum pump and fixed it last week. I still smell gas and I am concerned with safety. I saw previous models have been recalled due to potential fire due to gas leak and I am worried that this might be the case with 2018 models as well.
The contact owns a 2017 Audi Q7. While the vehicle was stopped at a red light or stop sign, it stalled and shut off. The contact had to push the start button for the vehicle to return to normal. When the contact came to a stop, the failure recurred. The contact stated that the failure became more consistent. The contact had not taken the vehicle to a certified mechanic or dealer. The vehicle was not diagnosed or repaired. The approximate failure mileage was 30,000.
A D V E R T I S E M E N T S
- Charlotte, NC, USA