— A Volkswagen infotainment system recall has been issued for nearly 32,000 of these vehicles at risk of losing their rearview cameras and infotainment displays.
- 2021 Volkswagen Atlas Cross Sport
- 2021 Volkswagen Tiguan
- 2021 Volkswagen Jetta
- 2021 Volkswagen Jetta GLI
- 2021 Volkswagen Golf GTI
- 2021 Volkswagen Atlas
- 2021 Volkswagen Arteon
The rearview camera could malfunction during an ignition cycle and cause the infotainment system to freeze or display a black screen. VW says the error occurs during specific actions and fixed time segments, all in a small window of time.
When the vehicle is woken up (door open), the infotainment system is also woken up and goes into standby mode. But if the vehicle is not started the infotainment system goes back to sleep mode after a waiting time of 30 seconds, something VW says is meant to decrease energy consumption.
However, during this time the video line can't be diagnosed and activation requests from the camera system are lost.
The automaker says it isn't aware of any crashes, injuries or complaints about the infotainment system problems.
Volkswagen dealers will update the infotainment system software once the recall begins January 15, 2021.
Owners who have questions should call 800-893-5298 and use reference numbers 91BB/91BC.
