The Volvo XC90 T8 Inscription was bought as a gift for my wife on September 2017 after much debates and comparisons between the XC90 and Q7

Since June 2018 to April 2019, the car has been in and out of the dealership for at least 8 times. The car at one point was not able to start and show "hybrid system failure". When the car was brought into the service department at the dealership, the technicians were not able to identify the problem thus not able to fix it. In the end, they just clear the error codes.

Issues" The fuel filler pipe has been replaced 3 times. The door handle malfunctioned due to electronics. The moonroof malfunctioned due to electronics. The car temperature sensor malfunctioned causing the battery (EV battery) no able to charge. The vehicle GPS locator electronics malfunctioned and the service technician tried reprogrammed but failed and finally replaced. Some pipes (Not sure what they are) in the car was not seated properly and need to be fixed (Discovered after we brought the car in for the 8 time). The EV battery failed and need to be replaced (EV Battery failed in less than 1.5yrs NOT the 12V lead acid). The AC electronic malfunctioned causing problems to the hybrid drive system and the whole AC system need to be replaced and the Freon needed to be refilled.

We tried to talk to the Volvo Customer Service since December 10, 2018 and ask them to step up their customers service to replace the Lemon. It takes Volvo more than 5 weeks (Jan 16, 2019) before they would give us an answer. Their response is to try to get us to trade in the car for another Volvo instead of replacing the car, making it sound like they are doing us a favor. We informed them that the car has malfunctioned in many ways within the two year period and the car has been in the dealership for more than 30 days and some parts have been replaced 3 times and thus satisfying the Lemon Law. However, Volvo refused to do anything. This has continued for a few weeks.

Finally, we get in touch with Lemon Law attorney to negotiate with Volvo to replace the car but they are still not willing to replace it as for April 23, 2019. Instead, they tried to pay us some money to get out of the situation. Frankly speaking, we love to drive the XC90 which is why we wanted Volvo to replace the car. However, Volvo's reluctance show us that they do not stand behind their products. Now we are considering to just keep the money and sell the car to minimize our huge loss. It is because we were told by our attorney that if the case were to continue to drag on, it may take a long time to resolve and in the end Volvo may not end up replacing the car and we will lose out.

If Volvo is seeing this, I would tell you that your slogan "Volvo For Life" is a joke and I deeply regret spending my hard earned money on your car and should have bought the Audi Q7 instead. Kudos to Volvo for losing any future business from me (I was following their XC40 electric and was planning to get one but NO MORE) and also from my friends. (I will strongly discourage advise them to not purchase any Volvo). Your reluctance to step up your after sales customer service has earned you a better slogan "Volvo for Lies".