The left rear door of my vehicle flew open while we were moving with my 10-year-old daughter sitting adjacent to the door. Fortunately, she had her seat belt on otherwise the result would have been tragic. On [XXX] my daughter got into the back of my vehicle, suddenly, her door flew open, I immediately stopped the vehicle. My daughter was unable to shut the door and after many attempts I got the door to shut. When we arrived at home both rear doors would not open and my now trapped daughter exited through the front door. On [XXX], I went to Volvo in Rochester NY and explained the situation expecting the service person to be extremely concerned. Much to my surprise he said -??that happens all the time-?? and that when it gets cold out sometimes the latches don-??t respond. I anticipated that my car would go in immediately but was told -??how is Thursday to bring your car in.-?? I dropped my car off and received a call that afternoon with -??great news-?? that the issue was a faulty door latch, the part was in stock and came with a -??lifetime warranty.-?? He told me the cost was $734 per door meaning with sales tax the cost would be over $1,500 and I would still have two doors at risk for flying open in the future. I asked how this life safety issue which has failed on countless other vehicles is not covered by the manufacturer nor has there been a recall. He said Volvo has recognized the door latch safety issue and designed a fix. When the door latch fails, this new replacement part, that the consumer pays for, solves the problem. Volvo recognized a safety problem, designed the fix, yet has chosen not to recall the vehicles that have these problems but rather waits until the door latch fails before the consumer must pay to replace it. I arrived the next day to pick up my vehicle, sat down with the service manager who was empathetic, but reiterated this is an issue that has repeatedly occurred. This needs to be addressed and not paid by consumers INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

- Rochester, NY, USA

Your site states that my vehicle does not have active recalls for my vehicle but there is a recall that the manufacturer confirmed my vehicle is actively affected by since 2019

- Jacksonville, NC, USA

It started with the right rear passenger door not opening from the inside or outside of the car. At first you could lock the doors from the inside and then open the door, but now the door will not open at all. My left rear passenger door has started to do the same thing this week. It will only open about 50% of the time. The door handles are in good order, and this is not related to an accident. This is an extremely dangerous situation for my kids! If we were in a car accident or if there was a fire in the car they would not be able to escape. I have attempted to contact customer service, but have not been able to get a hold of them.

- Bremerton , WA, USA

The rear door locking system has failed. Both doors will not open from the interior or exterior. I have read thousands of complaints about this particular problem with this make and model of Volvo. The locking system on a car should never fail. HUGE safety concern.

- Yelm, WA, USA

My rear door, driver-side, will not unlock. I cannot open it from inside nor outside. I have cycled door and child-lock actuators and no change to the condition. This is definitely a safety concern as whatever happened to the driver-side mechanism can happen to the passenger side also then how would passengers exit quickly?

- Edgewater, MD, USA

Low engine coolent alert started and when we got home we noticed that the coolant had leaked.

- Phoenix, AZ, USA

Doors do not latch. Started in the winter. Car has to warm up some so far. It might pop open. This is reported all over the internet

- Union, MO, USA

I owned a 2016 Volvo xc 90 in very good condition. In early September 2023, I took it for an oil service. Shortly thereafter, I noticed a warning light for low coolant and was surprised that I had to pour more than a half gallon to refill (this soon after service). A few days later, I took the car to have brakes changed and they also needed to replace an oil/air separator part. After getting the car back, it sat on driveway for week. Upon returning from our trip, my wife drove the car and it started smoking from hood while on [xxx] in Chicago, no warning lights seen. She was able to take an exit ramp and find an empty curbside space to pull over. Within minutes the smoke turned to fire and vehicle burned extensively before the fire department arrived (~15 minutes later). The insurance company (state farm) declared it a total loss and settled our claim, however we do not believe they took any further action on investigating the reason for fire. We believe the fire was likely related to issue with coolant system. We noticed a puddle on driveway where the car was parked that looked like oil, but it dried quite quickly so was more likely to have been coolant. On searching the internet for fire related issue for Volvo, we found a forum that discussed a series of fires (10-12) for 2016 Volvo XC90 related to coolant system issue. Apparently there was a recall for this, though appears to be focused on european diesel models. In discussing the issue with the repair shop that last serviced the car, they insisted it couldn't have been oil related and mentioned problem could have been from rodents eating through wires, but that seems unlikely to me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Winnetka, IL, USA

Both of the rear doors fail to unlock and open from the inside or outside. This is a safety issue, as in a fire or accident, I would not be able to remove my children from the back seat of the car.

- Seattle, WA, USA

Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started coming up from engine. We quickly pulled to the side of the road (was unable to put car in park) and exited the vehicle as smoke was entering the cabin. There was a fire under the engine compartment that quickly engulfed and consumed the front of thr car.

- Dallas, TX, USA

Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38

- Carmel, CA, USA

My vehicle-??s SOS, On Call safety functions no longer work. In addition my navigation system no longer works properly. In the event of an accident These key safety features would not be able to alert emergency services or locate my position. This is a direct result in a flawed vehicle modem that uses the 3G network not supported by cellular carriers. Volvo has a solution that would cost me $850 to remedy this safety design flaw. Volvo should fix this key safety issue as it puts my family at risk if we are involved in an accident

- Chestnut Hill, MA, USA

Like you know now most 2016 volvo xc90 are burning oil 2-3 quarts every 1500 miles car is smoking blue smoke most of the xc90 2016 with 2.0 liter engine volvo has like extended warranty up to 100k on some cars but cars where burning oil from 2016 year most cars are over 100k volvo will not help fix issue. No check engine light on cars ! You stay behind the muffler can-??t breath how bad it stinks no check engine passing emission like that !!! I don-??t have money to pay $11000 to replace pistons rings volvo will not help so guess this car will smoke and can pass emission

- Chicago , IL, USA

Our car has shut down in the middle of traffic due to the oil going from full to empty in a few hundred miles. Oil change was recently done with synthetic oil and only had driven a few hundred miles when it went to empty. I had to buy a quart of oil at the gas station. I need to put an extra quart of oil every few hundred miles due to excessive oil consumption.

- Raleigh, NC, USA

First, the rear passenger side door latch failed at 57k miles, allegedly due to water intrusion. They replaced with a revised part - p/n 32310869. Now at 63k miles, the driver side rear door latch failed in the same way. This compromises safety because it renders the rear seats completely inaccessible. I could not get my children out of the back seat through traditional means. The problem has been confirmed by a dealership and is well documented online. There was no warning or indication when the part had failed. The passenger door stopped working "regularly" (intermittently would not open) a few days before it failed entirely. The driver rear door gave no advanced notice.

- Woodinville, WA, USA

There is an open recall for certain 2016 XC 90s related to cracks in the coolant pipes. My vin doesn-??t have a recall attached but in the last 2.5 years I have owned the vehicle I have had to change this part 2 times. I feel my vin/vehicle should be part of the recall. My local dealer is not willing to assist nor Volvo Customer Service.

- New Orleans, LA, USA

The door lock actuators were poorly designed, allowing water intrusion. This causes the actuator to rust and freeze up making it impossible to unlock the door and open it from the inside or outside. There was no warning about this, it just stopped working one day. If someone had been in the backseat when it stopped working they would have had to crawl across to the other side to get out. What if there had been an accident and you could not get your child or baby out the nearest door quickly. We have been waiting nearly three weeks now for the replacement part, a part we were told by Volvo has been redesigned so this should not happen again. A part we (our insurance) has to cover. What about the other locks on the car, are they going to fail and lock us in the car? Why is Volvo not replacing these actuators.

- Scappoose , OR, USA

Rear doors stop opening from outside and interior

- Seattle, WA, USA

The inside door handles (levers to open the doors)- have a thick metallic paint that chips off and causes fingers to be cut.

- Arlington, VA, USA

Inside and outside handle cease to work effectively resulting in door not opening. Has happened a handful of times with repair required. Occupants are not able to exit the vehicle.

- Portland, OR, USA