The contact owns a 2021 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder, and the vehicle continuously turned on and off independently. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the auxiliary battery power was low and that the vehicle needed a software update. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 18,000.

- Massapequa, NY, USA

August 23rd, 2024, the car started hesitating when gas was applied. The transmission light came on, then the parking brake light came on saying it was turned off, the check engine light came on, the volvo on call light came on, and the car wouldnt turn off. I moved the shift into different gears, and was able to turn the car off. I waited a while and started the car again. This time the on call, and check engine light stayed on. I called the dealership, was told it was probably a low battery. Had me come in Monday the 26th to have it checked. But Saturday the car wouldn't start right away, and all the warning lights came back on and wouldn't shift gears. Had to call AAA to have it towed. Got a call from the dealership Monday August 26th. Was told they were testing the battery to see if it fails so they could replace it under warranty. They ended up replacing the battery, and told me there was a lot of water in the trunk under the spare tire, where the battery for the on call is located. Said there was a gap in the sunroof weather stripping where tree debris probably clogged the drain pipes. They cleaned that out, and replaced the sunroof weather stripping which was under warrenty. But I was told the water and clogged pipe was not under warrenty, and had to pay for that? September 6th, 30k service and check the on call light that never went off. They found 1.5 inches of water under my front carpet and will be checking for electrical damage and corrosion. They told me this is not covered under the warranty and advised to call my insurance. My safety concern is future electrical issues/ failures while driving. At any time something could malfunction. Thats a huge safety concern and not feeling safe to drive the car. There is nothing about this huge problem in the warranty or maintenance to check the drains !!! September 9th I will call the claims department and notify the adjuster. Also call back the dealership. Prior to this I've had no problems with the car.

- Wolcott , CT, USA

While driving, lost power very suddenly. A turtle comes across the dash. My vehicle wouldn-??t start for roughly 20 minutes. After the 20 minutes, it starts up, but the check engine light is on. Nervous that my car isn-??t safe to drive, I contact corporate Volvo, since there is NO information in the manual for what this means- they told me to contact my local. So I call them and they state it-??s safe to drive and they could get me into the schedule 3 weeks out-??. Then, I get to my appointment and they then tell me my brakes and rotators are completely shot at 42,000 miles.

- Nashville, TN, USA

I-??ve taken the vehicle back to dealership several times and they say nothing is wrong with it. The steering wheel vibrates at high speeds or when backing into parking spaces. Loud noise when backing into parking spaces, possibly brakes or steering. Engines unusually loud when starting up. Windshield just spilt all the way across when car was sitting for 5 days in august, not from rocks on road. Vehicle has unusually low mileage of 16-18 mpg city & hyw driving. Brakes are noisy- I thought they were crack when I purchased last year. These happened on multiple dates of which your system doesn-??t allow me to add.

- Houston , TX, USA

On June 30, 2022 our Volvo XC60 was driven at high speed on I-80 in western NE at dusk in heavy truck traffic before a holiday weekend. With semi-??s on 3 sides, and NO WARNING, the vehicle LOST COMPLETE POWER. Driver fought the rapidly slowing car out of the left lane and limped onto right shoulder dodging semi-??s. Scary. Only a turtle ? icon appeared on the dash. Online owner-??s manual was not avail. There was no response to pressing On call or SOS buttons. Using a phone, the Volvo website said the turtle meant -??Reduced Engine Performance-?? told us nothing new. Stuck in nowhere land without any help, turned the engine off, waited 10 min. Restarted the engine which then appeared in normal op. Turtle had disappeared. Cautiously eased back onto I-80. 20 minutes later, now in WY, the power FAILED AGAIN. This time a yellow engine icon showed on the dash. Using hazard flashers, driver again moved to right shoulder and turned off the car. Again no response from call buttons. A call to Dealership in IL said it was closed and the dealer Showroom in CO said to drop off the vehicle that night. Restarted and tried again in the dark. Near Cheyenne, Volvo lost power 3RD TIME. An Engine outline icon appeared. No help-??made it to Ft Collins. We flew back home leaving a disabled Volvo at Ft Collins dealer whose service rep said the -??car was unsafe-?? and not having a definitive cause after they ran diagnostics, asked if we wanted to -??file a case with the company-??, and ordered a replacement fuel pump in hope it solves the problem. We immediately asked the case be filed and again 3 days later. By soliciting help from an IL Volvo dealership owner, we learn the case was Not filed (Never happened), and only Maybe? the fuel pump is bad. We are now 11 days without a car which will need to be transported somehow back to us. Meanwhile we are 970 miles away, doubting this car-??s safe operation, and without confidence in the quality of technical service at Fort Collins dealer.

- Clarendon Hills, IL, USA