Vehicle: 2020 Volvo XC60 - driver outside rear view mirror fails to automatically extend from a vehicle locked rotated inward position when outside in freezing weather. The mirror remains rotated inward facing the interior of the vehicle. A call to Volvo usa customer service for advice gave the response - "wait till it unfreezes". there does not seem to be a method to rotate it manually other that force which appears to cause breakage. If you can't wait, it leaves the driver without a means of easily seeing approaching traffic. Fully rotating the head creates other potential for keeping an eye on traffic ahead. Vehicle was stationary, and outside with temperature in about 31 F degrees in a driveway. Passenger mirror performed as intended. This has append 2 times. Today 12/28/2020 in zip code 98077 & 12/26/2020 in zip code 99338. Both in the same weather conditions.

- Woodinville, WA, USA