Backup camera frequently flickers between video stream and black screen, creating a dangerous situation while backing up. Display screen also frequently displays message sharing camera is not available when shifting into reverse. After multiple trips to Volvo dealership they state the problem is common but nothing they can do about it.

- Temecula, CA, USA

Describe what happened: While driving my Volvo, both right side tires simultaneously went flat on a deserted road. I was traveling with my [XXX] daughter, who was hungry and tired, making this situation extremely stressful and unsafe. There were no warning lamps or messages indicating any issues before the tires went flat. What component or system failed or malfunctioned, and is it available for inspection upon request" The GPS navigation system failed to report an accurate location to Volvo Roadside Assistance. Yes, the GPS navigation system is available for inspection upon request. How was your safety or the safety of others put at risk? Our safety was severely compromised as we were stranded on a deserted road with no immediate help available. I had to drive on flat tires to find assistance, which could have caused further damage to the vehicle and posed additional risks. Has the problem been reproduced or confirmed by a dealer or independent service center? No, the problem has not been reproduced or confirmed by a dealer or independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? No, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives, or others. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear" There were no warning lamps, messages, or any other symptoms prior to the tires going flat. Additional Details: Despite being a loyal Volvo customer, the GPS location provided to the tow truck by Volvo Roadside Assistance was incorrect, and the tow truck never arrived. I had to drive on flat tires to find help and eventually flagged down a park service vehicle to get an address for roadside assistance. Additionally, Volvo wouldn't provide an Uber due to my phone's unstable connection, leaving us feeling completely abandoned. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

- Berkeley, CA, USA

We were notified by email of a computer update to our 2023 Volvo XC40 Recharge (it stated it would automatically download the update then ask us to initiate the installation). The next day I was charging the car. The car is programmed for 1 pedal driving. After disconnecting the charger, I got into the car, put my foot on the brake, and placed the car in reverse. When I released the brake, the car just took off in reverse. It should not have moved until I pushed on the accelerator. I am theorizing that the car was either in the middle of the download or had just finished the download portion of the update. This problem persisted after I put the car in Drive. I drove about 2 blocks and parked the car. After about 10 minutes I put the car in Drive and it returned to the 1 pedal drive mode and the computer screen in the car showed a message that the update was ready for installation. The car drove normally for 20 miles to our house. We installed the update after arriving home. My wife drove the car the following morning. She experienced no further problems.

- Seal Beach, CA, USA