TSB Document:

• MC-10088561-5448.pdf

Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Summary

VOLVO CAR SERVICE AND PARTS BUSINESS SERVICE MANAGER BULLETIN TITLE : RETAIL CAR DELIVERY PROCESS MY 2017 S60 , V60 AND XC60 ( P3 ) GROUP : NO : ISSUING DEPARTMENT : CAR MARKET : UNITED STATES AND CANADA 17 2017A SERVICE OPERATIONS REFERENCE BULLETINS : ISSUE DATE : STATUS DATE : SMB 17 - 017 , TJ 29233 , TJ 20278 , WARRANTY ADMIN . MANUAL 2016 - 03 - 08 2016 - 04 - 27 SERVICE SERVICE WARRANTY MANAGER WRITER ADMINISTRATOR SERVICE PERSONNEL : READ AND INITIAL PAGE 1 OF 12 CLEANING WIPER BLADES – DO NOT CLEAN WIPER BLADES WITH A SOLVENT AND DO NOT REMOVE THE GRAPHITE PROTECTION . ONLY GENTLY CLEAN WIPER BLADES TO REMOVE ANY GRIT THAT MAY HAVE BUILT UP WHILE SITTING IN INVENTORY . NOTE : MINIMUM TECHNICIAN LEVEL REQUIRED TO PERFORM A PDS IS A VOLVO CERTIFIED MECHANIC LEVEL . THIS BULLETIN CONTAINS INFORMATION ON THE FOLLOWING STEPS WHICH MAKE UP THE RETAIL CAR DELIVERY PROCESS . • VEHICLE INSPECTION PROCEDURE ( TRUCK DELIVERY ) • PRE - DELIVERY SERVICE ( PDS ) • VEHICLE IN STOCK MAINTENANCE • VEHICLE DELIVERY ( CUSTOMER DELIVERY ) SOME VEHICLES WITH LIGHT - COLORED INTERIORS INCLUDE LEATHER CARE WIPES ( 31393559 ) . THESE WIPES SHOULD BE PRESENTED TO THE CUSTOMER WITH THE OWNER’S INFORMATION MATERIALS ( GLOVE BOX MATERIALS ) . FLOOR MAT INSTALLATION : NEVER USE MORE THAN ONE FLOOR MAT AT A TIME ON THE DRIVER’S FLOOR . NEW CAR DELIVERY IS A CRUCIAL STEP IN THE RETAIL CAR DELIVERY PROCESS . AT THIS POINT THE BUYING EXPERIENCE TURNS INTO A LONG - TERM RELATIONSHIP . IT IS THE RETAILER’S RESPONSIBILITY TO ENSURE THAT THE CAR AND THE EXPERIENCE ARE AS ENJOYABLE AND INFORMATIVE AS POSSIBLE . STOCK MAINTENANCE IS A KEY ELEMENT IN THE OVERALL PROCESS . IT IS IMPORTANT TO KEEP YOUR VEHICLE INVENTORY MAINTAINED AND FRESH . “ RIGHT FIRST TIME IN TIME ” PRODUCED IN THE USA AND AVAILABLE AS AN ELECTRONIC DOCUMENT . HARD COPY DOCUMENTS ARE PRINTED IN USA ON RECYCLED PAPER CONTAINING A MINIMUM OF 50 % WASTEPAPER AND 10 % POST - CONSUMER WASTE .

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