While driving to work I heard a clunking sound coming from my steering wheel as I was going over the freeway overpass the steering wheel stuck, I yanked on it as hard as I could until it moved. I got off the freeway immediately and pulled over. I was scared and crying, I sat there turning the steering wheel about 15 minutes. I continued very slow to work approx. Another 10 miles making sure that when I had to turn I did it very slowly. I called exclusively Volvo informed them of what had occurred and I wanted my car towed in to be checked. I contacted my husband informed him of what happened and he decided thar instead of towing the car he would come and get the car since the dealer wasn't that far. Later that morning the service manager called and said " the bolt came off the air bag" and informed me of the approx. Cost. I could not believe that they would charge me anything, it was nothing that I did to cause the bolt to come loose. Fred had no answers as to why this occurred, he did agree that this was something that should not of happened yet he was not concerned about my safety or the publics safety. I told him to fix my car and save all and any parts no matter how big or small. I contacted Mr. Rojas the general manager of the service dept. And explained the situation to him, he had no answers as to what could of happened and he as fred offered no indication that they would take any measures to try and find out. When I picked up my car I asked fred exactly what was done and where was the parts, he informed me that they screwed the same bolt back on and dusted off the air bag. I told him that was unacceptable because the bolt came off for a reason, all the hardware including the air bag should of been changed and the situation looked into, fred's response was, "it's just like if the bolt came off your license plate we would put it back on." I responded, my entire license plate can fall off and it would not endanger my life or the publics.

- Mentone, CA, USA

Steering wheel is not solid. When initially accelerating the wheel gives a very scary recoil. This vehicle has been at the dealership twice, with only 2200 miles. The dealer forced me to wait 1.5 weeks to have the situation repaired - I am worried that the vehicle will malfunction causing me and my family bodily harm.

- Parma, OH, USA