2020 Volvo S60 T-6 R went in for service at Volvo dealer, 5/12/21, mileage 24,018. Technician noted rear brakes less than 2mm & rotors grooved, needs to be replaced. I was told this is not under warranty, it's normal wear. This vehicle had service at the same dealer on 12/8/20, mileage 16,952 the service report stated, "brakes in the green 7mm or more". the vehicle is driven highway miles mainly, regardless of that fact, brake pads don't not wear down 5mm in 7,000 miles on a new car unless there's an underlying problem, there has already been a recall on the rear automatic park brake, seems likely that there's additional problems with the rear brakes. The replacement cost me $888

- Cross Junction, VA, USA

My 2020 S60 T5 R-design had 3 broken sensors, a safety recall, malfunctioning brakes which caused the car to veer, and most recently a leaking A/C hose. All problems from the factory (out of thin air) within the first 12 months of my lease. After numerous complaints to Volvo car usa, I was offered a generic and dismissive answer that Volvo 'is not in the position' to offer a trade assist or any help. No explanation to a loyal Volvo customer. They're simply 'sorry' that I had to take off work to service their car and was told to uber home (no courtesy loaner). After the most recent service visit, I demanded Volvo either replace the car or terminate the lease, but the agent thought servicing the vehicle 5 times (because parts were breaking) was absolutely normal. She was stunned I do not have a positive attitude now that my car was fixed. I demanded contact to the regional manager, but my agent (who turned out to be supervisor) refused to forward any information. My car would go through a review process with 'special parameters', but the supervisor of the headquarters of Volvo cars usa was incapable of answering what the parameters were, when this review would take place, or who is reviewing my case' nothing was transparent, and for all I know, this review could have been arbitrary. As expected, 'Volvo is not in the position'' Volvo sent an automated customer satisfaction survey, to which I provided feedback of my awful experience. Sadly, the same agent handling my case responded 'thank you' and that was it. I guess my feedback and problems caused by Volvo do not really interest Volvo? so by Volvo 'parameters, ' a car breaking 5 times is normal, there is no quality control of their cars, and customer service is inexistent (3 or 4 'professionals' in headquarters serving North America is inexistent).

- Miami, FL, USA

'the brake fluid is low stop safely' message came on at less than 87 miles on the odometer while the engine was running on my driveway. A Volvo dealer stated the following: Fluid was low no external leak found topped off brake fluid to full mark 'the brake fluid is low stop safely' message came on again at less than 191 miles on the odometer while I was driving on a local road at about 35 miles an hour speed.

- Concord, MA, USA