and I recently purchased a Volvo S60R automobile for Eagle Volvo of Riverhead NY. I received the S60 R in early December and as of today (2-04-04) I have approx 1750 miles on it. So why all the detail, well since I have owned this car it has been in the shop three (3) times for a problem with the 4c suspension systems. The first time it spent approx a week at the shop and was to be resolved with a sensor replacement. The second time was because a software update was required for the system, and the third time they have spent two days on it and are still not sure what the issue is.

I have been very patient over this problem. I understand these things happen, and if it where not for my sales person Wayne Lake commitment to me I would be probably looking for another car.

That being said I am very concerned about the level of service I am getting from Volvo itself. Even after I called Volvo customer service to ask for support in this matter , I received information that a field technician would not be able to come out and help in the resolution of my problem for two week ( next week they are all going to training) ..

To hear this is an outrage. I have been without my car for nearly 10 days in total; I have less the 2500 miles, and have brought it back to the shop three times for the same issue and even after all of this Volvo does not feel that this issues warrants a change in someone�s schedule or the need to make some arrangements to get my car repaired in a timely manner.

Worst yet , you would think after calling Volvo customer service and opening up a so called �folder� that I would receive a call explaining the situation or what was being done to correct this problem. Or at least offering my some compensation for my troubles, like a long term loaner car to replace the car I do not have due to this issue, or maybe even an offer of extending the warranty to address my concerns over the reliability of the 4 c suspension.

The tag line for Volvo is for life.. I guess the life part ends when you pay for the car. What a shame, such a well engineered car, and no one to back it up.

I would hope that this letter would at least prompt someone from the ford motor group to contact me regarding this issue. Someone who is prepared to help me resolve my car issues and be able to give me the satisfaction I would expect from a luxury car maker like Volvo.