Dear Sir / Madam,

This is with reference to my car service whose details are as under –

Vehicle Number – KA – 05 – MJ – 9962 Vehicle Model – Volkswagen Vento Place – Bangalore – India Purchase from: Elite Motor Bangalore. India

This is to inform you that I had firstly given my above stated vehicle for service on 17th January 2013 to Elite Motor Volkswagen service center for complaints pertaining to Air Conditioner / Clutch & Break issues & Water leakage problems FROM WINDOW (DAY ONE PROBLEM) , wherein after 3 days the car was returned back to me in the same condition without any of the above stated complaints being rectified & resolved. On receipt of vehicle when I contacted M/s Elite Motors (Volkswagen Service Centre) as usual their careless attitude showed up with o response to calls primarily & later once after speaking to one of the executive there no proper explanation or justification was provided from their end, herewith the mail I’m enlisting the people with their contact numbers mentioned below to whom I have personally spoken –.

1) Land line at office 080 4280 8000, 42808001, 080 4208099. ( No one their to pick up phone and answer 2) Mr Disoza kaise 08861003775 ( He will not pick up phone or answer call ) 3) Mr Natraj 09900083288 ( Same issue ) 4) Ms Radha GM.. 09900584574 5) Service Head Mr Ramdas ( Not available any time )

PLEASE CAN CALL AND TRAY FROM YOUR END ALSO TO SEE RESULT .

Again I sent the vehicle for service on 20th February 2013 but till date there is no response & the careless attitude speaks up for the rest wherein inspite of talking to the higher authorities they are least interested in the customers problems that are being faced due to this reckless service due to which I have been paying Rs.3500 on daily basis for taxi which is mentioned herewith for your information.

I regret today for having purchased a hopeless company’s car wherein they speak & boast a lot but delivery & point of action is a BIG ZERO, wherein we have to wait for hours & hours together for the delivery of our vehicle & minimum they keep the vehicle for 7 days of service which is not the case with any of your competitor companies!!!!

I will definitely speak about all the mental trauma & harassment that I have been facing & faced not only to my near & dear ones but also the media to warn the innocent people NOT TO GET TRICKED & FOOLED BY THE LUCRATIVE OUTER PICTURE BUT WILL SHOW THEM THE REAL INNER PICTURE .

Update from Mar 12, 2013: Till I have not receievd any proper reply from company or dealer or service center