Random engine hesitancy reducing acceleration while driving. Vehicle maintained by the dealer for all scheduled maintenance and service visits. Within 30 days of a manufacture's repair that dealt with the HVAC and air filter AND a service visit to change oil and rotate tires, the hesitancy during driving was more pronounced. The dealer's service center stated the air filter was flooded from an HVAC leak and a clog. I have found similar owners have had problems like this and VW will not address it systemically. I otherwise enjoy my vehicle, but am concerned that it will not accelerate when needed and is potentially dangerous without warning. It should not take loss of life or property to have this corrected.

- Waldof, MD, USA

There was a big rain last week locally. I drove through a couple big puddles but nothing that's super uncommon for the area. Almost immediately, my car's electric components started going crazy. ACC stopped working completely. Lane assists aren't working. There was an error that I think was shift lock, but it was red, and the car was driving really weird.

- Juneau, AK, USA

2016 Volkswagen toureg (VIN # xxxxxx) purchased 5/25/2019. Vroom assured all vehicles undergo rigorous inspection and written guarantee of a clean title / no flood damage. The vehicle was delivered on 6/17/2019. On 6/18/2019 the vehicle was taken to a mechanic for a standard prepurchase inspection. I paid $150.64 for this service. The inspection report returned several areas of internal rust in the vehicle that would only be caused by sitting in water for extended amount of time, as well as other conditions clearly indicative of flood damage. The vehicle also had visible rust on the interior of all four wheels, which is obvious indicator of a flooded vehicle. We contacted the company on 6/19/2019 to let them our intention to return the vehicle and provided a copy of the inspection report. We had no issue returning the vehicle as we were well within the 7 day return policy (can return the vehicle within 7 days for any reason). We spoke to multiple individuals during the return process, as each step required a different department. Ultimately, the vehicle was picked up by vroom and we spoke to an individual over the phone to go over the return process and issue our refund. The contact we spoke to indicated that they did not find the vehicle damaged, and stated they would list the reason for the return as 'preference' (allowing them to sell this damaged vehicle to someone else). The reason for this complaint is to have a record of that this vehicle, VIN # (xxxxxx) has been damaged by water and is now being attempted to be sold as a clean titled car to an unsuspecting consumer. As of 7/15/2019, this vehicle is currently listed for sale by vroom in stafford, tx. Redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Richmond, TX, USA

During a rain storm and with my wife driving on a busy neighborhood throughway our 2016 VW Touareg lost all power from the engine and power steering. She was forced to stop on the side of the road and push the car to safety. Upon research we learned about a problem with water getting into the air filter and subsequently into the motor. The next day, after the rain cleared I unlatched the air filter and found water pouring out of the filter box and had completely saturated the air filter to that of a soaking wet sponge. I have towed the Touareg to the dealership and am awaiting the diagnostics. How could such a simple flaw remain such a major issue with out any action from Volkswagen? I only hope I do not have to pay for a new motor just because we drove in a daily summertime Florida rain storm.

- Jacksonville, FL, USA

Since the tdi fix I have experienced two incidents of power loss and then the activation of the check engine light. The 1st incident occurred in my driveway at a slow speed. The loss of power was for a short period of time. VW called it a glitch not related to the tdi fix, and reset the check engine light. The 2nd incident occurred 33 days later on a surface street. I was in traffic at 40 mph and the car had a rapid drop in speed. I pushed the accelerator to the floor which resulted in a slow acceleration. Full power restored in about a mile of "limp it" to work driving. Later the same day the issue returned and the dpf light came on and made the car undriveable. I feel the tdi fix has made my car unsafe to drive. Since the fix I've had 3 check engine light warnings in 10 months. I'm thankful my recent power loss did not occur on the freeway. Its a tragedy waiting to happen. My car is currently in the shop awaiting repairs.

- Orangevale, CA, USA

Sunroof exploded while parked in driveway. The explosion was upwards. The car has a panoramic roof and the front sliding section is the one that exploded. No rock chip or other impact to roof. This is a 2016 but purchased "new" on 1/8/18 following VW diesel 3.0 fix and court authorization to sell.

- Lake Oswego, OR, USA

Since I purchased my 2016 Touareg tdi in September 2015. The steering wheel vibration has become quite an issue as it is getting worse the longer I drive it. I have had it road tested, wheels balance tires rotated on three different occasions and it continues to vibrate at the steering. I have only 4000 miles on the odometer. The vibration begins around 45-50 mph. It does not matter what type of surface. I called VW of America they set up another appointment with my local dealership. Not only is this vibration wrong it is also a safety issue which can result in excessive tire wear, and possibly a blow out causing an accident.

- Murrieta, CA, USA