This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The sunroof glass of the car spontaneously exploded while driving on the interstate. No rock or object ever hit the glass, and it exploded, sending glass and debris all over myself and my passenger while driving 70mph. The noise was deafening and caused me to swerve as I was so shocked. I easily could have gone in the ditch or hit another car. To make matters worse I was 50 miles from home on a Friday evening so there was no way to get help. I have seen this issue on other Touareg-??s but Volkswagen has denied accountability and refuses to cover it. The issue was repaired at a VW dealer and was $2143 to repair. The issue was inspected by my Progressive Insurance rep. This issue came out of nowhere and there were no warning signs.
2013 Touareg 3.0L tdi-intermittent jerking motion of vehicle when in motion, initially at lower speed and now at 80mph on highway, intense jerking of vehicle causing vehicle to lose power and near collision with vehicle behind me. It has become more frequent, almost daily occurrence now. I took the vehicle in immediately to VW dealership. Paperwork states "road test verified concern" (of jerky motion and not running right). "scanned for faults. No faults stored. No tsbs, or tech tips regarding concern. Seems to be a software issue with no remedy at this time". the dealership advised me that this is a software bug in the emissions software fix and that VW has not submitted a technical service bulletin (tsb) to open an investigation for fix. They said that there is nothing they can do to fix the problem. There is another customer with exact issue as mine. I am told that VW is not communicating any information on this issue but it is acknowledged that this is a software issue brought on by the emissions fix. The vehicle is not driveable with this issue! the jerking motion is extremely unsafe to be driven at any speed, extremely unsafe on the highway from my last experience with near collision when unpredictable, sudden, intense jerking motion occurred. Symptom: Vehicle loses power briefly, like it's choking, then regains causing a forward thrust followed by another power loss...causing the jerking motion. Dealership claims there may not be enough complaints filed according to VW corporate to initiate a tsb. This vehicle is not driveable, not safe. Even one complaint should initiate cause for concern to resolve the issue or buy back the vehicle if this is caused by the emissions software fix. Vehicle has always been serviced by a VW dealership on recommended scheduled service intervals.
Sunroof exploded outward and entire front glass sunroof was shattered. Driving on highway at approximately 70mph. All car door windows were open. Tempurature outside was approximately 85 degrees.
The ac evaporation valve is blocked and there is between 2-5 cups of dirty contaminated water coming into my driver side and passenger foot well. It has now become a problem more than water damage and a concern because my shoes get wet and make the pedals slick and unsafe at times while driving. I just don't want anyone to get hurst or crash because of this issue that should be recalled and fixed. I know it's happened to other VW/Audi/Porsche cars.
A D V E R T I S E M E N T S
- Saint Paul, MN, USA