This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There has been a substantial change/decrease in the performance of my 2012 Touareg tdi resulting in significantly reduced fuel economy: Previous avg fuel economy was approx 27mpg and is now barely averaging 16 mpg. Noticed continual decrease in car performance after taking my car in for general maintenance to garcia VW dealership in Santa Fe, nm on the following dates: 3/6/18: General maintenance (air/cabin/fuel/adblue maintenance/ and tire change) 4/17/18: Replace a faulty radio which suddenly failed (dealership had car for 8 days) 6/7/18: Clean up ad blue fuel spill in the rear spare tire compartment the engine now runs significantly louder and is revving up and surging at intervals. In addition to the substantial drop in fuel economy, the average speed/mph has been locked at 13mph and dropped to 12mph on June 1, 2018. Change in engine behaviour: -engine runs louder and is revving up when idling, accelerating, breaking, downshifting -sounds like the fuel injection is sluggish when accelerating -steering wheel feels sluggish when turning right and accelerating through turns. Vibrating sound when turning. -starting ignition: Longer pause for ignition to start after turning the key and foot is on brake. -suspension: Suspension of the car rocks back and forth when braking and sounds like there's a tank sliding/ shifting in the rear when coming to a stop. When I initially heard this sound I opened the trunk/cargo area for the spare tire and found dried ad blue spilled all over the cargo area including dirty rags which had been used to wipe up adblue and stuffed in the bottom of the trunk. -air conditioner is emitting a very strong nauseating yeast odor that will not go away and isn't cooling efficiently. I havent authorized or approved any updates modifications to the vehicle re: The 3.0 liter gen epa/carb modifications: I suspect vehicle tampering.
Ad blue heating element failed for second time on vehicle. First one replaced at 58,000 miles and second one at 98,500 miles. Volkswagen not offering any financial relief for second failed part citing the part warranty has expired.
I was driving on a busy street, when I stopped at a red light. The car stalled at the light, and would not restart. I had it towed to the nearest VW dealer and was informed that there was a problem with the fuel pump (metal found), and that they were going to have to replace the fuel pump, and line. I feel that I was lucky not to have been driving on the freeway going 50 - 70 miles an hour, in which a crash could have occurred when the car stalled.
A D V E R T I S E M E N T S
- Santa Fe, NM, USA