2006 Volkswagen Touareg. Consumer writes in regards to unsatisfactory customer service at dealership concerning several vehicle repairs. The consumer stated from the beginning, the vehicle had problems. The navigation system malfunctioned. The unit was removed and installed again. The front and rear brakes were replaced, the evap purge valve was replaced, the ignition coils were replaced, corrosion built up in the sensor and wiring of the headlight, and the wiring and headlight were replaced. The check engine light illuminated, due to a faulty purge valve, for the third time. While driving on the freeway, the consumer felt vibrations and heard loud noises under the center arm rest. It was discovered the propeller shaft was broken. Also, the front brake pads material, was metal on metal. The brakes only lasted 24,600 miles. The consumer was also informed the water pump and oil pan were leaking.

- Brookfield, WI, USA

While traveling at highway speed, began to hear a thunking noise consistent with a flat tire. After further inspection determined the noise was originating from the underside of the vehicle in the center. Dealer was able to diagnose as a failed carrier bearing over the phone as it is a "recurring issue" (dealer's words). Since this was only a "recurring issue and not a problem", Volkswagen stuck me with a $1483 repair bill and a week without a car or loaner vehicle.

- Park City, UT, USA

I noticed a small vibration coming from the bottom around the middle of the vehicle. When I took it to a mechanic I was told that the hanger bearing and that the hanger bearing is not an available part hat the entire driveshaft needs to be replaced for $1,400.! the car is only two weeks out of warranty with only 51,000 miles so I took it to Volkswagen. Volkswagen said that they will not fix it under warranty because I am two weeks out but, if I had been a loyal customer, meaning if I had all my service done by VW they would have covered it! really! so in other words they don't stand by there product unless you get your oil changed by them! anyway after doing extensive research on this problem on Volkswagen forums it seems that this problem is very common on the vehicles and it happens at low mileage. I also found out that the part is available to replace and that the entire driveshaft does not need to be replaced! what kind of company does not stand by there product, especially since it seems to be common.

- Rocky Point, NY, USA

The contact owns a 2006 Volkswagen Touareg. The contact attempted to start the vehicle and the engine warning light illuminated on the instrument panel. He turned off the vehicle, restarted it, and drove for approximately 4-5 miles when the light illuminated again. While driving 50 mph, the vehicle made a loud sound, jerked forward, and came to a complete stop. He was able to pull off the road, and after six attempts, was able to restart the vehicle. He drove 15 mph on the shoulder until he reached the exit. He called the dealer and the manufacturer and they both stated that his vehicle was no longer under warranty. He was advised to call roadside assistance. Roadside assistance informed him that because the vehicle had an electronic shifter, they could not assist. The vehicle has not been repaired. The engine runs, but does not shift into gear. The current and failure mileages were 65,500.

- Milwaukee, WI, USA