This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2004 VW Touareg....it is a well know problem thought all VW service shops as it was sent out in a tsr" I have owned my VW for 2 yrs 8 months, and have already acquired 78000 miles, I drive everywhere...leaving me out of warranty due to mileage.....I have experienced the airbag issue that you have already reported to VW...the driver seat back and forth motion runs over the airbag wire harness causing it to split the wires causing a complete airbag fault...it cost me $425 to have this fixed....12.00 parts the rest labor....even the VW repair person I dealt with admitted this is a know issue but no recall has been issued.....why? is it not safe to assume that your vehicle was equipped with airbags to save your life? is it not absurd to have your entire system not function due to a $12 part that was improperly positioned in the first place? please for all Touareg owners issue a recall....everyone knows its out there affecting all 2004 Touaregs....please don't allow anyone to be injured and killed...or wait until it costs them a week or two of pay to have it fixed....this event has really upset me and if it can save just 1 life....isn't it worth it".
VW Touareg 2004. The contact states that the air bag sensor is on; this means the air bags are disabled. The air bags have been repaired once, but it happened again. The vehicle will be taken in to a service dealer today. Also, at 9,000 miles all four tires had to be replaced. The service dealer stated that it was unusual wear from the vehicle, and to contact the tire manufacturer.
My 2004 Touareg with less than 5000 miles has been in for servicing 7 times. The brakes have been worked on and looked at three times. They still squeal but the problem has lessened. Of more concern are the safety issues that have affected me. I have been locked out of my vehicle twice, each time with a different resolution. Updated software was the latest fix. My airbag fault light is now on. Another software resolution is on the way. I have no confidence in the quality or safety of this vehicle or when the next issue will arise. Volkswagen told me my car was not problematic and I had "buyers remorse". I am in awe of their lack of concern especially when I know I am not the only Touareg owner out there with problems.
Air bag warning light has come on 4 times indicating a failure in the system. VW has been unable to correct this safety defect despite having the car over 6 weeks total. It is unsafe to drive and they will not replace it or refund purchase price of a 5 month old vehicle.
- Winchester, MA, USA
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- Branford, CT, USA