SUV is not getting gas to engine

- Waldorf, MD, USA

There is a strong smell of gasoline outside of the car after the car has been driven (or while it's driving, but it's not often I'm outside of the car while it's running). This is due to the plastic housing on the fuel pump that has developed a crack, and is leaking gasoline. This is similar to another recall, 17V583000, which is for the fuel filter flange, but VW is saying they will not cover it under that because this is the housing, not the flange. But it's the same result...

- Menlo Park, CA, USA

Fuel flank was sealed by the dealership. However, there is fuel leaking.

- Thornton, CO, USA

I was driving on the highway @ 70mpr when all of a sudden without warning the car starts acting sluggish for a min then back to normal, and randomly for the next hour or so does(I had a ways to go) this a few more times. I got to my destination and let her rest for the night. The next morning it was doing fine except now the emission control light came on and stayed on. By this time it was time for the 100,000 mile maintenance to be done and it did great until about 6 months later I was driving @ 35mpr when it started loosing power, tho I only lost a little bit of power steering was forced to come to a stop, which just happen to be a one way bridge, baby in the car and had to push myself the rest of the way across it. Once off the bridge I turned the car off (it stayed on til I did this) let it rest a minute and it started up fine and let me go a few blocks still sluggish and then lost power again. I repeated this process for about 5 miles or so when I was forced to park it cuz I didn't want to risk crossing the highway again. Had it towed to dealership where they did the flange recall, that didnt' fix the problem so had to replace both fuel pumps and that was roughly @ 103,000. 8 months later it happens again this time around 107,000. Dealership took 4 hours to diagnose only to tell me I need the fuel tank replaced because somehow all the wires, connectors, and caps that have to do with the fuel lines/tank/pumps are either missing, cracked, or damaged so I need a wiring harness as well. They are quoting a me $5000 fix!!!

- Missoula, MT, USA

The Touareg made some rattling noise while I was driving at 35 mph. As soon I stopped and made it my destination and turned off the car the car wouldn't start up. I took it to the dealership and the dealership couldn't figure out why the car wouldn't start. Finally, after a well over a week, they determined that I needed to replace all six fuel injectors. The fuel injectors got replaced now the car turns on but as soon as you step on the gas the car dies.

- Thornton, CO, USA

I received a letter from Volkswagen of America, in March of 2018, stating that there is a safety recall 20ai-fuel pump flange for my make and model of vehicle. I had already had that repair done, due to a severe leak in my fuel pump (gas was pouring out of the bottom of the vehicle as as fast as I was pumping the gas in on one occasion). I had to have my vehicle towed to a repair facility and couldn't drive it until it was repaired. Then, 3 years later, I recieved a recall announcement from Volkswagen for the exact repair that I had done for the faulty fuel pump flange. I completed the reimbursement form and submitted it to Volkswagen. My reimbursement was rejected because my repair was made prior to the recall being issued. I was told by Volkswagen representatives that the NHTSA limits recall repairs and reimbursements, and it's the responsibility of the NHTSA because they set the timeline.

- Lahaina, HI, USA

The contact owns a 2004 Volkswagen Touareg. While driving approximately 40 mph, an odor of fumes was detected without warning. The vehicle was taken to coachella valley Volkswagen (79050 varner rd, indio, ca 92203, 760-200-4000) where the technician found a fuel leak and replaced the filter flanges. The failure recurred four years later. The vehicle was taken to Volkswagen of palm springs (67909 E palm canyon dr., cathedral city, ca 92234, 855-996-5429) where the filter flanges were replaced again due to a fuel leak. The contact later received notification of NHTSA campaign number: 17V583000 (fuel system, gasoline). The contact called the manufacturer, reported the failures, and demanded reimbursement. The contact stated that the manufacturer denied the reimbursement, stating the repairs were performed prior to the recall. The failure mileage was approximately 60,000.

- Palm Desert, CA, USA

The contact owns a 2004 Volkswagen Touareg. While driving various speeds, a strong fuel odor emitted through the vents of the vehicle. The contact also stated that the fuel gauge failed to provide the accurate reading. The contact received notification of NHTSA campaign number: 17V583000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The manufacturer was notified of the failure and informed the contact the part was not available for the repair. The approximate failure mileage was 89,000. VIN tool confirms parts not available.

- Orlando, FL, USA

There was a recall issued on my vehicle back on September 20th 2017, I called the dealership on October 23rd 2017 to find out a resolution to this problem, they advised there was not a remedy yet but would contact me when there was. It has not been almost 6 months since the recall was issued with no contact from dealer or resolution. This vehicle is used by my wife to Transport my children and it is unsafe, as we have started to smell gasoline in and around the vehicle, I have no noticed any major leaks yet but I do not want her driving the vehicle until it is fixed and it should not take 6 months to do

- Hilliard, OH, USA

Smelt fuel coming from rear bench seat - - opened covers to see cracks in both fuel filter cartridges. Had the fuel filters and cartridges on both sides replaced and checked by VW dealership in fairfield, ca.

- Sacramento, CA, USA

One morning in June 2017 my husband stopped for gas. After getting gas he started to turn out of the gas station when our car (2004 Volkswagen Touareg) stopped moving and shut down. My husband tried several times to start and move the car, but to no avail.the car had to be towed (at our expense) to our local gas station.the gas station performed $1,164.16 worth of work. They did an excellent job of locating the problem and fixing it for a reasonable price. In November 2017 we received a safety recall notice from Volkswagen. The recall is 'safety recall 20ai - fuel filter flange.' However, the recall notice stated that VW does not have a fix yet for the issue.this appears to be the issue that happened to our car. We chatted online with a VW agent, explained everything and she said that there was nothing they could do at this point. The VW agent provided me with a case #(171803619), but said that there was no fix and, that until VW came up with a fix, there would be no way that we could recoup our money spent. We didn't understand how they do not have a fix, since it happened to our car and it's fixed and running fine today. We'd like to recoup our money spent out of pocket for what seems to be a safety recall which no one is doing anything about.

- Hollis, NH, USA

Drive it short distance and it won't start again for hours! have taken it to VW to put on brakes and asked them to check it out, found nothing! they have known about this recall since April 2017 shows air bag light on all the time !

- Cascade, CO, USA

This is a complaint regarding the way that Volkswagen is handling the safety recall 20Z4 (fuel pump flange). My car smelled like gasoline and I had received the safety recall letter in the mail, so took my car into Volkswagen immediately as directed. They told me that they do not yet have the replacement part, but that they could "patch" the problem by replacing the flange with a new flange. However, I would have to pay for the flange replacement ($590), and then once the recall is "validated" and the replacement part comes in, they would repair the car and then I could send in my receipt for VW to re-reimburse me. They said that if I did not pay for the temporary repair that I would be driving my car at my own risk. I do not have an extra $590 lying around to pay for this repair, even if at some point in the future I might be reimbursed.

- Sacramento, CA, USA

I received a safety recall 20ai regarding my Volkswagen Touareg, it is a serious safety recall as it involves the fuel possible leakage; however, the recall repair is not yet available, and I am supposed watch out for fuel leak/smell !!! I am now not enjoying driving my car and feeling it is safe anymore for kids. I am requesting that this safety recall be fixed right now. I don't know how, but probably the car maker knows, as he knew how to manufacture, sell and make profit out of these cars.

- Fort Worth, TX, USA

I smell gas inside the car and yesterday I got mail from Volkswagen about a recall because of a cracked fuel pump flange.

- Minneapolis, MN, USA

Takata recall vehicle starts leaking a lot of gas when I gas attempted to drive back home after work I had to call a town truck because I was scared it could it explode while driving VW should put more attention this mistakes could end up in fatality. For example I use to sit my 5 years old child on top of this fuel pump right behind the driver side what if it xplode ?? who's going to take that

- South Holland, IL, USA

The contact owns a 2004 Volkswagen Touareg. When the vehicle was fueled up, a strong odor of fuel emitted into the vents. The contact noticed a puddle of fuel underneath the vehicle. The vehicle was not taken to the dealer or an independent mechanic to determine the cause of the failure. The VIN was included in NHTSA campaign number: 17V583000 (fuel system, gasoline). The manufacturer was not contacted and made aware of the failure. The approximate failure mileage was 95,171.

- Stockton, CA, USA

Some weeks ago, the tv news reported a recall for my vehicle. I have had no other notification. I have lived here for 51 years and haven't changed my phone number. What is most disturbing is that your website knows nothing about this!!! besides cashing your paycheck, what else do you do to justify breathing"?"

- Edison, NJ, USA

Fuel flange is defective on this truck but is excluded by VW for some strange reason considering it only mention Touaregs starting at 2007 &2010 they all have the same part that's defective the dealership refuses to cover my vehicle and they confirmed this serious problem why is this year 2004 not covered

- Waldorf, MD, USA

Fuel flange on driver side is cracking and leaking fuel under pressure. There is a recall on the 2007 - 2010 models. Mine is suffering the same problem

- Woodway, TX, USA