This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
SOS or emergency call feature malfunctioning. Requires deleting car from garage in VW connect app and reconnecting it. Functions well for a few weeks and goes out again. Dealership has been asking customers to replace an OEM part. Customers need to pay for this out of pocket. Multiple cars have this issue.
Crack spontaneously appeared near VW logo on steering wheel. The crack is growing. Volkswagen dealership said the airbag and steering wheel plate cover need to be replaced but unwilling to cover under warranty. Steering wheel plate cover looks to be swollen and other visible areas show stress marks. Dealership is ordering replacement part to replace next week. Dealership did not say this is a safety concern, but I feel it is needs to be reported to the correct persons. No warning lights have occurred.
The air conditioning in my Tiguan failed while I was driving from Michigan to Florida through Tennessee. I could hear the system running, but no air was coming out at all.The outside temperature was 94F and I had to drive with no AC with new (year and a half old)Tiguan !!!!!!
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it-??s extremely dangerous when it occurs. Occasionally, the car-??s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter-??s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It-??s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it-??s seemingly unable to be addressed by dealers, and I don-??t think their knowledge of the car-??s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it-??s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
The navigation system places my car blocks and miles away from the actual location while driving it. This has caused the navigation to direct me in random directions, which is very dangerous and distracting, especially on the highway. It-??s also an issue in relation to the emergency response system, since it places me in inaccurate locations in the event of an accident. I contacted the dealership about it last year and took my car in twice between October and November then three more times in January and February. They replaced the infotainment system, several modules, and the antenna without success. VW corporate and one of their case manager was involved starting in January. I received a call from that case manager last week, and he said after all of the troubleshooting they can not repair the navigation issue. He said their technician estimated a repair might be available in 9-12 months. The case manager told me to call the dealership periodically to see if they have an update, and that I would not be contacted directly. My warranty expires in less than 12 months so I worry this issue will not get repaired in time. I-??m also concerned about my safety if I-??m in an accident since the GPS would place me in a much different location. I-??ve attached a couple of photos but also have videos of the issue that I can share.
- Chicago, IL, USA
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Almost every day since we bought this brand new vehicle we have experienced a significant problem operating the vehicle. I-??ll back out of my driveway and then once in the direction to move forward I push on the gas and the car won-??t move. It basically jerks you forward a few times. Then maybe. Is fine sometimes it does this repeatedly. No warning lights or anything indicating their is a problem or what caused it. This is a very concerning problem. If I am pulling out to merge on to the Interstate and this happens I-??ll most definitely end up with a collision. Took it to the dealership and they can-??t recreate the issue so they report no problem with the Tiguan. Oddly if you simply Google this issue you-??ll find many other Tiguan owners with the same problem!
Oil light went on in May, 2023, at approximately 15K miles, then again in August 2023, at approximately 17,500 miles. Both times the oil was down 1 quart. We have been seeing smoke come out of the exhaust, intermittently. VW service department did a oil consumption test which resulted in the car burning just under a quart of oil after 600 miles. They said the car is functioning normally, but if it burned over a 1/2 quart of oil, they would do something, but not sure what they would do. They have not addressed the "smoke coming out of the exhaust" issue.
This is a 2022 Volkswagon Tiguan. It is not my vehicle. I was hit on my bicycle by the driver of this vehicle on August 10, 2023. The driver turned left into me while i was proceeding straight. That piece in the photo on the hood impaled me and left me with a 2 larges puncture wounds in my thigh. It appears that there is something wrong with the material used on the hood of this vehicle since it was either my bike or clothing that i was wearing that cause the hood to collapse in this manner.
As I was placing my infant in his carseat on the rear passenger side, my husband hit the ignition button inside the car to start the A/C and shut the driver door. Since he was not in the driver's seat, the vehicle's engine did not turn on, however power to the radio and dash was on. I shut my son's door and tried to open the front passenger and driver doors - all were locked. My key fob would not unlock any of the doors or the trunk. The VW app would not unlock the doors because it said the ignition was running and it would not allow me to turn off the vehicle from the app. I also tried to remote start the car from my key fob and the app. Meanwhile, my 8 month old was in the car on a 95 degree day without air conditioning. We had to call 911 to pry the doors open. MY SON COULD HAVE DIED if a police officer and tow truck were not already at the same rest stop where we were parked.
The vehicle continually displays an error stating "travel assist not available" and a loud tone sounds. This occurs up to 7 times in a row, or intermittently, as the vehicle is being driven. There is no detectable pattern for when this comes up - it happens when you first start the car, when you're driving in a parking lot, when you driving on the freeway, anywhere. The sound is so loud that it is startling each time it happens. It has become a safety issue to us because it is highly distracting and alarming. We have taken it to the dealership once for repair. They said they "reset" something, but it is continuing to happen and we cannot turn it off.
. The "travel assist not available" alert goes off intermittently while driving for over a year now, sometimes 15-20 times in the span of 10 minutes which also makes a loud noise that cannot be disabled and is causes me to be startled and distracted while driving - nearly resulting in wrecks multiple times. I have taken the car to the dealership many times to resolve this - only for them to tell me they "can't find the issue" and sending me off to drive an unsafe car. Finally on the last visit they discovered the steering column needs replaced but that is backorder and has no estimate for arrival. In addition to this - The entire "infotainment system" will stop working intermittently, sometimes for days at a time, meaning that the backup camera and driving modes cannot be adjusted at all because the screen is black and will not even power on. I have attempted to reset it as instructed with no success as there is not even power to the system. None of the safety features on the car work correctly or are able to be used - the lane/ travel assist features have not functioned properly since around 5,000 miles and everything else has gone downhill from there. I have attempted to resolve these issues with the dealership various times and have not once been presented with a resolution that actually solved the issue.
When car is out in reverse the backup camera will sometimes not display on the media console. Instead the media console will shut down and restart while the car is in reverse. This is a safety issue as cameras help view the rear of the vehicle. There was no warning lights given before media display shut off. Car was 11months old when issue started. Appears to be worse when it-??s cold outside.
When unlocking the car the speakers will play a constant loud thud sound at max volume. The infotainment system will seize. Additionally, the sound system may play no sound from the speakers at all. The vehicle must be allowed to completely turn off in order to be fixed.
I purchased this vehicle in June 2022 VW of Orlando North Florida. I had issues with salesperson [XXX] as he caught himself in lies. Anyway, my vehicle has 5,000 miles I keep in excellent condition I was going to detail and add some wheel options when I observed all 4 tires on this vehicle do not match. 3 are scorpions and 1 is Pirelli. Which means unbeknownst to me I-??ve been driving this new Tiguan and suv with different tires. I was always aware especially vehicles awd should be fitted with the same tires. This is a violation, a safety hazard. I contacted VW of America, Vw Orlando and others I will take this incident complaint all the way to the President if I have to When I purchased this vehicle I was charged for ventilated front seats which was included in the car cost. A disclaimer read they are not installed even though there are buttons. The took off $200 I-??m not a mathematician but a 2,000 option not connected with a $200 credit appears they made 1800 extra off me. I want this investigated, as a former law officer I know this is illegal and a very bad safety issue especially regarding the mismatched tires [XXX]. It appears this dealership is selling cars with dangerous tires what else did they cheat on. Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
While driving, the speakers suddenly started blaring a persistent noise at full volume. It nearly caused me to run the car off the road. I had to cover my ears while trying to find a place to safely pull the car off the road all while trying to plug my ears. Turning off the radio didn't stop the noise. Turning off the car and opening the door didn't stop the noise either. The noise finally stopped after the car had been sitting turned off for about a minute. My ears were ringing when I got out of the car. All in all, an extremely unsafe situation in the middle of the highway. Searching online later, I came across forum posts of other drivers with the same car experiencing the same issue.
UNKNOWN component/system. After starting the car and placing it in drive/ pressing down on the accelerator, there seems to be a problem with the car as it feels as if the car is hesitating or lurching forward. The problem will usually only persist for a mile or two before going away. It almost always happens when cold started, but has also occurred when am starting the car again after having driven it for some time. It is dangerous because if I turn into a lane or cross traffic and this incident occurs, it may result in an accident. No, it has not been confirmed by the dealer that I am aware of. I have brought the vehicle in twice to VW and have been told it is a "cruise control" system issue the first time. And the second time told that I should just "let the car warm up" and there were no issues detected. There are absolutely no warning lights or other warning systems that appeared when the problem first started. The problem started about 2 months after I purchased the car and has continued since then.
When backing up the rear camera is on to see behind, when shifting into drive and headed forward the camera is still in the reverse mode and NOT showing the front of the car but still showing the rear view. Dealership said you have to push the camera button to get the front view after shifting to drive. This is crazy. And when the engine is cold it hesitates when accelerating until the engine warms up.
Since new (1/12/2022) the vehicle looses power when shifting between 1st and 2nd and/or 2nd and 3rd. This has been to the dealer several times and they always claim they can not duplicate the issue as it tends to be intermediate. I had to go to the dealer, drive the vehicle with the service manager and show him exactly what it does. I did that 3 weeks after the car was left with the dealer, this latest time, which it is currently still at the dealer for over a month now. Now they are telling me that this is how the transmission works and there is nothing they can do. This is dangerous! You don't know when it is going to happen and it doesn't matter if the car is warm or cold. You don't know, when pulling into traffic, if the vehicle is going to accelerate or not. Volkswagen claiming this is a normal function is a complete lie. They can't explain why it only happens randomly, but will just say it's "normal". It's unsafe and they need to do a nationwide recall and provide everyone who has an unsafe vehicle, a vehicle to drive until they are able to provide us with a vehicle that isn't dangerous to drive.
A D V E R T I S E M E N T S
- Metairie, LA, USA