This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since, I've owned it (new), there has only been 1 other time (XXX) when I am stopped at a red light, I go to accelerate at the green light, and my car has completely turned off. Requiring me to turn on my emergency lights on, then placing my car in park, and restart the car. The second time this happened was on [XXX], which prompted me to take my car to the VW dealership in Rockville, MD. The dealership was unable to find or replicate the issue so they sent me home with no plan. I have also experienced radio issues, namely that it just stops working or won't turn on at all. The screen freezes and I cannot reboot my screen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it-??s extremely dangerous when it occurs. Occasionally, the car-??s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter-??s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It-??s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it-??s seemingly unable to be addressed by dealers, and I don-??t think their knowledge of the car-??s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it-??s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
The vehicle-??s infotainment system automatically displays the rear view backup camera, as expected, when placed in reverse. However, this can be overridden by selecting the X in the upper right of the screen or by selecting another function such as the APP button. The only way to get the backup camera to display again is to put the car in a different gear/park and then back into reverse. Not being able to see in reverse puts anyone behind my vehicle at risk. There should not be a way to defeat the camera.
Vehicle has hesitation during cold acceleration. If vehicle is started, pulled to end of short driveway, then go to accelerate onto road, vehicle hesitates and stumbles at times, not wanting to move properly and safely enter roadway. Tried accelerator pedal position reset and no change. This is a common VW Tiguan issue. No fix for it and dealer does not want to acknowledge that it exists. Simply looking on this site and a quick internet search will confirm it exists and is a common issue. And very well could be a significant safety issue when pulling into traffic. In addition, our tiguan also burns an excessive amount of engine oil with no repairs wanting to be made by VW and now has a p2402 code causing engine light to come on all the time. Numerous troubles that are adding up fast and no help or support from VW and its dealers.
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, with the cellphone device was in the wireless charging station, the contact attempted to pick up the cell phone and the cell phone was hot to the touch. The contact stated that the vehicle was scheduled for a service appointment, the contact addressed the failure with the service mechanic. The contact stated that during the failure, the electrical system in the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,000.
- Lake Worth Beach, FL, USA
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The car lags when you first start it. It starts fine but then lags about 8 MPH. It is like it isn-??t getting enough gas until it gets past 22-25 MPH. It is concerning that it doesn-??t pick up speed. This happens daily and every time the car starts.
When starting the car in the garage the automatic setting of the headlight switch activates the headlights to turn on. When out in the sunshine the dashboard brightness sometimes does not adjust to the daylight level when the headlights turn off, and the Daytime Running Lights activate, resulting in a very dim dash display.
The first and most pressing issue is the throttle lag. From a dead stop (red light/stop sign) the car will not accelerate when the gas pedal is depressed. It lags for a few seconds before lurching forward. I fell like I'm a candidate to get rear-ended. Today, after driving through a heavy rain storm, the throttle lag caused the car to barely move. Like at all. Fortunately this happened as I was pulling into my driveway. The car simply just BARELY made it home. The second issue is the incessant warning lights and bells that go off because of a lane departure assist error. It will go off 30 times in row, and the not at all. It's really hit or miss. But when it happens its very distracting. The dealership says they're aware of the problem, and to fix it requires replacing the steering wheel. Which is on perpetual back order. I've discussed both issues with the dealer. They're aware of both issues. They said that there's nothing that can be done about the throttle lag issue as that's just how the transmission is tuned. And they're also aware of the electrical gremlin. Just waiting for the steering wheel to come in......
As I was placing my infant in his carseat on the rear passenger side, my husband hit the ignition button inside the car to start the A/C and shut the driver door. Since he was not in the driver's seat, the vehicle's engine did not turn on, however power to the radio and dash was on. I shut my son's door and tried to open the front passenger and driver doors - all were locked. My key fob would not unlock any of the doors or the trunk. The VW app would not unlock the doors because it said the ignition was running and it would not allow me to turn off the vehicle from the app. I also tried to remote start the car from my key fob and the app. Meanwhile, my 8 month old was in the car on a 95 degree day without air conditioning. We had to call 911 to pry the doors open. MY SON COULD HAVE DIED if a police officer and tow truck were not already at the same rest stop where we were parked.
The car has always had initial take off problems, pressing the gas to accelerate out of my driveway or any place I-??m first taking off at when turning on the vehicle again, the acceleration cuts out in the middle of accelerating and then all of a sudden revs up. That-??s with keeping a steady consistent foot on the gas pedal. It jerks down and then jerks up and is not able to avoid. Through the last few months I-??ve also noticed involuntary steering-I start to think it-??s windy outside pushing me from side to side but the trees are clearly not moving as if it is. Then I was driving today, started it up, got about 5 miles from my house, starting shaking the whole car while accelerating up and the EPC and check engine light was blinking. I had to turn around to bring it home, wouldn-??t let me go past 35 without shaking intensely but made it back to my driveway.
Cylinder #2 Misfire, Multiple Misfires. Codes P030200 and P030000 after car sat idle for 20 minutes. Dealer unable to recreate issue. Stating -??bad gas-?? because they are unable to figure it out. Taking it to separate dealership for investigation/second opinion. Car is filled at same Shell gas station and has been for the past year. Bad gas is just not true. Several owners experiencing same issue and injector harness is being replaced. Please investigate.
. The "travel assist not available" alert goes off intermittently while driving for over a year now, sometimes 15-20 times in the span of 10 minutes which also makes a loud noise that cannot be disabled and is causes me to be startled and distracted while driving - nearly resulting in wrecks multiple times. I have taken the car to the dealership many times to resolve this - only for them to tell me they "can't find the issue" and sending me off to drive an unsafe car. Finally on the last visit they discovered the steering column needs replaced but that is backorder and has no estimate for arrival. In addition to this - The entire "infotainment system" will stop working intermittently, sometimes for days at a time, meaning that the backup camera and driving modes cannot be adjusted at all because the screen is black and will not even power on. I have attempted to reset it as instructed with no success as there is not even power to the system. None of the safety features on the car work correctly or are able to be used - the lane/ travel assist features have not functioned properly since around 5,000 miles and everything else has gone downhill from there. I have attempted to resolve these issues with the dealership various times and have not once been presented with a resolution that actually solved the issue.
Today I loaded my son in his car seat, then put my purse in the front passenger sear, and walked to the driver side to get in and found my doors locked. My car was not turned on. Since buying the car in august I have never had this issue. Inside the car was my purse which held my key and cell phone. My son was stuck in a hot car for nearly 20 minute panicking while I asked a stranger to call the police and eventually downloaded the VW app on a strangers phone to use the VW app to unlock the car. I called the dealer and they told me the car shouldn-??t lock when the keys are inside and the car is off. However they didn-??t offer me a solution. Thank goodness for the stranger. By the time I got my son out of the car he was drenched in sweat. If I wasn-??t in a populated area this could have been so much worse.
amplifier sent out cyclical (~.5sec) full-range MAX voltage to every speaker. Nothing like dam near heart attack... 1. Hitting the HU power button (once) did not resolve - maybe a full infotainment shutdown (push and hold) would have resolved - but not confident as next step did not resolve either... 2. Shut down car did not resolve as I guess the amp still has power until the delayed power off cycle is complete..? 4. Pushing key fob button didn't work 5. disconecting bluetooth from phone didn't work. 6. Ultimately, had to disconnect the battery as the fastest resolution I knew would work to try and prevent further damage to the speakers (or anything else). I have video, but can't download for some reason. This has happened 5 times, I have video's of 3 of them. It is very scary not only to me, but people driving around me since the sound is so loud. It almost sounds like gunfire. I have had to pull over because it is painful to stay inside the vehicle.
When car is out in reverse the backup camera will sometimes not display on the media console. Instead the media console will shut down and restart while the car is in reverse. This is a safety issue as cameras help view the rear of the vehicle. There was no warning lights given before media display shut off. Car was 11months old when issue started. Appears to be worse when it-??s cold outside.
I have owned the vehicle since October 2022, currently ~4,400 miles. During second week of ownership, backup camera was blank upon startup and placing vehicle into reverse. A system reboot solved the issue, but several reboots have been required in subsequent months. Common that audio doesn't initiate (from any source) as well. Second issue - cold-engine acceleration is borderline dangerous as the vehicle can seem to bog down then lurch with sudden acceleration. After engine warms, this does not occur. Third issue - during straight-line driving, car sometimes changes gears for no apparent reason - sometimes not smoothly. Downshifting can skip gears far too often. Final issue - safety sensors (collision warning) have activated at least twice since owning (6 months) for no reason - looks like 'red space invader' in center of dash and loud chime comes on as well.
When unlocking the car the speakers will play a constant loud thud sound at max volume. The infotainment system will seize. Additionally, the sound system may play no sound from the speakers at all. The vehicle must be allowed to completely turn off in order to be fixed.
Got the car back from the shop still having same issue. The lane keep assist keep malfunctioning. Dealership is stating the have to order a whole new steering wheel second time in the shop for the same issue. The car also jars to the right when lane keep assist comes on.
While driving, the speakers suddenly started blaring a persistent noise at full volume. It nearly caused me to run the car off the road. I had to cover my ears while trying to find a place to safely pull the car off the road all while trying to plug my ears. Turning off the radio didn't stop the noise. Turning off the car and opening the door didn't stop the noise either. The noise finally stopped after the car had been sitting turned off for about a minute. My ears were ringing when I got out of the car. All in all, an extremely unsafe situation in the middle of the highway. Searching online later, I came across forum posts of other drivers with the same car experiencing the same issue.
A D V E R T I S E M E N T S
- Olney, MD, USA