This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2020 Tiguan was purchased used about 10 months ago. We moved from RI to CA and the overhead console has completely fallen down and is hanging by the wiring harnesses. I have contacted the dealer and corporate. They do not want to make the repair because it is out of warranty. Upon further investigation It appears that this is a common issue effecting many other 2020-2023 VW Tiguans. This is a safety concern as it obstructs my view from the rearview mirror as well as my line of sight out the windshield. I have a newborn child and bought this car because of the reliability and safety features. A separate issue, but there was a class action lawsuit pertaining to the EBS (Emergency breaking system) not functioning properly. This has not been the best experience and I thought VW would stand behind their product, sadly this has not been the case.
The overhead console broke and fell, dangling by wires only. It became a hazard inside the vehicle as it blocked visibility and swung inside with the possibility of hurting someone. I called VW customer care and they refused to acknowledge this issue and stated since the vehicle was 1000 miles over warranty limit (though still based on age, as < 3 years) there was nothing they could do.
The overhead console in the vehicle detached on its own in October 2022 and will not stay secured. This has prevented my ability to see out of the front windshield and therefore hindered my safe operation of the vehicle. The dealer confirmed the issue but would not cover it under warranty, claiming that it was my fault for installing a dash camera. However, no wires are near the roof liner and the installation of my dash camera has nothing to do with the overhead console. The dealership then charged me $155 plus tax for this "assessment". Please see the attached files showing this is a known issue with the vehicle that Volkswagen will not properly address and cover. I have contacted VW Customer Service multiple times by US Mail and have still not received any type of response.
The Overhead Console Detached and was hanging down and blocking the rearview mirror and proper vision along with hanging in mid air. The overhead console just began to fall and looked loose and then a day later was hanging all the way. This is clearly an issue, I have googled it and immediately found that this has happened to others and I find that the terminology that the dealer uses is similar amoungst customers to put the blame on the customer and say it is not a faulty part. The screws that hold this piece up seem to have been over screwed causing this overhead console to detach. I also saw others report that they get it fixed and it even happens again and again it is not covered due to the plastic breaks too and they say that is an outside force that the plastic broke. With this part broken I am also unable to open my sunroof too. Another point I would like to make is that if my husband was not able to disconnect the wires I would of had to drive with the part hanging in the way. I tried to duct tape it up and unhook it and it did not stay up nor was I able to unhook it. I also saw comments stating that this is happening to vehicles when it is hot out and it has been hot the past month or so here. I think the worst part is that a dealer is basically saying you are lying and had to damage the part which I have no idea how you would of even damaged the part due to the location of the part. I am completely dissatisfied with the dealer and how they handle the situation by saying it is the customers fault when clearly you can google it and find others with the same issue, did everyone damage the same part that is located in an awkward location? I dont think so.
Water coming in through sunroof and pooling in the back seat foot pans. Only reason I was aware was first because someone with the same vehicle told me it happened to them and second I began to see moisture and ice on the inside of the windshield. Also began to have a mold odor. This lead to corrosion of the floor pans and damage to electrical wiring. Unknown what other long term damage could be caused.
A D V E R T I S E M E N T S
- Bakersfield, CA, USA