I am writing a complaint in reference to Safety Code Recall : 42J5 April 10, 2019. I bought my vehicle at Shearer VW in South Burlington VT on June 1, 2019. When I bought my vehicle I wasn't informed of any Recalls. I took my vehicle to Montpelier Volkswagen to get an oil change on Dec. 22, 2023 and was informed that I had a broken rear axle coil spring and bushings that needed to be replaced. I was given an estimate and appointment for Jan. 12, 2024. In talking with my local mechanic to try to get an earlier repair (both him and Montpelier VW tell me that my car is a safety hazard with these problems.) my local mechanic found this safety recall and advised me to see if my vehicle was ever checked for defects. My vehicle year, make and model are listed in this recall. I have talked to VW Customer Care and Shearer VW where I bought my car and neither can answer my questions. Shearer VW did not know such a recall ever existed. My questions are: Where was my vehicle when this recall came out" Was my car on the list for repair because of the problem stated in the recall 42J5? Was my car checked for this safety recall? If it was checked, did parts get replaced or not? I think this was a serious recall and for VW to have no knowledge of this recall really bothers me. How can I get questions answered? My coil spring has broken and it does make me wonder if it had anything to do with a defect in materials or problems in the spring production process? Maybe not but I want answers. I have owned many vehicles and never had coil springs and bushings go like this. I do have 82,00 miles on my car now but other vehicles lasted through 100,000 miles + without any problems with this. I have now spoken to numerous individuals who have had the same kind of issues with their VW's. VW is offering me nothing but a big bill for repairs. And I am driving a very UNSAFE vehicle. Can you please help me get answers " I think all VW dealerships should know about recall

- Barnet, VT, USA

Daughter was driving at roughly 20 miles an hour when right front suspension collapsed causing her to lose control and striking a parked vehicle. Lower part of strut that connects to drive shaft was sheared in half causing complete loss of steering. The tire was pushed back against the the fender well which in my estimation caused tire to blow. Parts are available for inspection. A tire blow out at that speed should not cause strut to break and impact on parked car was minimal. Failed component has not been inspected by anyone. There was no warning of any issue. I did complain to dealer of slight suspension noise while turning but they could not find any issues.

- West Covina, CA, USA

Vehicle sounds as if it is bottoming out when driving over uneven surfaces or small dips at any speed. Noise is mostly in the front with heavy concentration on the passenger front tire. Particularly around 30-40 miles per hour. Vehicle has previously been in (after 3 days of owning it 03/09/2019 for a rear shock replacement on the drivers rear). After owning the vehicle for 6 months the noise has gotten worse. Brought it to the dealer again 08/17/2019 and no issues were found. I took the tech on a long test drive on the roads (parkway) I travel daily max speed is 45. He heard the noise and stated I was maxing out my suspension (this was at 30mph) and the noise I was hearing was the suspension hitting the bumpers underneath and not the actual vehicle, this was completely normal.noise can also be heard going over speed bumps and driveway curbs at even lower speeds). I have driven other Tiguans and volkswagon models on the same roads and this does not appear to happen. My vehicle currently does not show under the any current coil recalls. I would like someone to please revisit this VIN to see if this vehicle could also be part of the recall.

- Bluffton, SC, USA

There is a loud thumping noise coming from the front suspension. This only happens on downwards road bumps (does not happen on speed bumps). Happens while in motion. The faster the vehicle is, the louder the noise becomes. Dealer is unable to identify the issue. The vehicle has 11K miles at the moment, and issues is there since it was brand new. Dealer suggested we wait until problem gets worse so they can identify it easier. Documented in the paperwork that a complaint was entered, but they were unable to "replicate". I have many instances recorded on my dashcam, however NHTSA does not have the option to upload a video.

- Brooklyn, NY, USA