While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.

- Amarillo, TX, USA

While driving at night the cars IP displayed a warning "ignition system shutdown please check your start system", the Instrument panel and information display then went dark with no symbiology speed, revs or turn signals. The head lights and tail lights shut off and cabin fan and side windows stopped working. The engine continued to run so I was able to safely exit the highway but was a stressful and dangerous moment. When the vehicle was taken for repair VW service says issue was caused by a malfunctioning battery which was replaced at my cost with an OEM part. this has not fixed the issue though and I am attempting to get a new appointment for service.

- Upper Marlboro, MD, USA

This is a second complaint about the headlights on my vehicle. The low beams do not illuminate the roadway safely. I complained to the manufacturer who referred me to the dealer. Who stated that there is no adjustment that can be made. Per the dealers description the vehicle only utilizes one bulb for high and low beams. There is a shield that comes down to create the low beams. With that being said, in the low beam position the shield creates distinct line that only illuminates a short distance of road in front of the vehicle. This also creates a wall of darkness beyond that. No diffusion of light just going into the darkness blind. This to me is a very dangerous situation..

- Hicksville, NY, USA

The headlights are led and this vehicle is equipped with afs. Adaptive front lighting system. I believe the headlights do not illuminate the roadway adequately. There is an area that is just in front of the vehicle that one can see the roadway. Then there is a definite line that basically creates a wall of darkness, that prevents one from seeing anything beyond that, this creates a blind area. Any other vehicles that I have driven over the years provide lighting that illuminates the area in front of the vehicle and then defuses the light further to see down the roadway, and does not create a wall of darkness. I have brought this up to VW and the dealer who states that the system is operating correctly. I have been told that the system only utilizes one bulb for both low beams and high beams, with a shield that covers a portion of the lighting to create the low beams. I guess that is why the lighting has a very definitive line cutting it off bluntly, therefore creating a wall of darkness, this literally creates a blind area for which one cannot see a sufficient area in front of the vehicle. To operate it safely. To me this creates a very unsafe condition when driving under normal conditions with low beams on. As explained to me the shield goes up for when the high beams are activated, I have seen some online posts that others are experiencing the same thing, please advise as to what to do regarding this issue thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hicksville, NY, USA

Both headlight have extensive condensation within the headlight housing. Incident occurred overnight when the car was stationary, in a closed parking lot. Car was driven from the dealer lot to the customer's parking lot a night before during rainy weather. The condensation covers the led modules of the turn signal at the bottom of the same housing, and depending on the outside temperature and how long the car was operating, the condensation moves upwards to the front of the low beams. Volkswagen service department states this incident is normal. No action was taken on two documented service visits for the same issue. First incident occurred when car was one day old. Car had approximately 15 miles on the odometer.

- Brooklyn, NY, USA

New car with 9 miles sat in the garage overnight. In the morning, there was spotting condensation inside one of the lights(driver side). Drove it to the dealer and by that time condensation has occurred inside both of the lights.

- Chicago, IL, USA