This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 2/17/2019, my sister & I were driving West on santa monica blvd. I was driving approximately 40-45mph. It was slightly overcast. There were no cars in front of us for blocks &, luckily, no cars behind us. There were no bicycles or motorcycles or pedestrians or any other apparent 'hazard' in front or on either side of the car. Out of nowhere, the car's brakes slammed on, leaving us stopped in the middle of santa monica blvd. The digital cockpit went black & a red warning light started flashing across it. I asked my sister to grab the owners manual to try to figure out what was going on. After she grabbed it, the vehicle started driving again & shortly after that the digital cockpit went back to normal. It turned out the warning light was associated with the front assist system. I took my vehicle back to the dealership on 2/21/2019. On 4/6/2019, having fixed nothing, they forced me to take my car back. They performed a diagnostic test on 2/25/2019 that my sister & I saw, but they are refusing to provide me a copy of. In that diagnostic it did show that the distance monitoring system failed in 11/2018. The front assist does not show a fail or that it has ever been activated. Because my dealership has not been able to 'duplicate' the malfunction, I am being told that this a normal function of the car. VW also wanted me to keep a journal for when this malfunction happens again - as I've explained to VW & my dealership, the next time this happens there could be an accident that results in injury or death. I was still forced to take the car back. I am too scared to drive this car knowing that there is something malfunctioning with the sensors, autonomous braking system, front assist system. I am extremely worried about the malfunction causing an accident that could injure myself, my passengers, & other people on the roads.
I am hearing a rattle in my VW Tiguan's B-pillar when driving. It is in my ear. When I took to the dealership, they told me that all Tiguans make this noise. I don't believe a noise should be happening and makes me wonder if the car is unsafe structurally.
While driving at no particular speed without objects/animals/other vehicles in sight the car emits a beep along with the red flashing car collision signal across the front panel then occasionally slams the brakes with so much force that myself(driver) and passengers are lunged forward. This has happened mostly during sunny days on multiple types of roads such as interstates and city streets regardless of turning or driving straight.
Panoramic moonroof leakage.water dripping inside vehicle above head on rear right side and going down into seatbelts compartment.vehicle was stationary.water dripping iinside seat belt compartment in my opinion may cause short since some electrical going thru same compartment.
Rattling noise coming from the seatbelt column. Have brought in my car and sent recordings of the noise and the dealership said they cannot replicate the noise they now have it for the 3 mrs time and I have shared U tube links and the VW forum to show them that other customers have the issues
During the backing up processs, there is no beeping or loud noise indicator, with the back up camera's, also there is not release button inside the vehicle nor on my fob, and I think it should be. Thank you
Vehicle was making a small annoying rattling sound, emanating from the driver side B-pillar, next to driver's head. Rattle had been intermittent initially but by 8,000 miles on the vehicle the rattle was almost constant at any speed whilst being driven over any surface smooth or otherwise. We took the vehicle to our local Volkswagen dealership and it has now been there for 32 days. A repair was done, but the result was satisfactory, so they are trying to repair it again.
The safety systems on the vehicle are severely defective. The active lane keep assist frequently tries to steer me into other lanes rather than keeping me in my own, which has nearly caused me to have serious collisions on multiple occasions. The dealer and manufacturer have disregarded my concerns. Here is a video of the issue happening multiple times: Https://www.youtube.com/watch?V=6zzvzgsarle and here is a link I found just today where someone else reported this issue on an online forum over a year ago: Https://www.carcomplaints.com/Volkswagen/Tiguan/2018/steering/steering.shtml#1 I believe that, given the serious safety concerns, Volkswagen should be providing me with a full refund for this vehicle under my state's lemon law (and they should be doing so anyways to preserve my safety, to take accountability for the problems in their product, and to thoroughly investigate the problem.)
2018 Tiguan was purchased new in April - mid may car would not start, all warning lights went on. Car eventually turned on. A few days later while driving (on the road), car stopped completely, all warning lights went on. Had to be towed to closest VW where it would remain for over a month. First diagnosed as unknown electrical prob - needed to be analyzed by VW engineer who believed it to be the battery. New battery did not remedy issue - new alternator was ordered, again did not remedy the issue. Finally was identified as a issuing with the wiring being stripped. Feel completely unsafe in my new car - has also been effected by two recalls since (in addition to the one month in the VW dealership from non recall issue) - current sunroof recall has no fix only a temporary solution to disconnect the wiring - I feel completely unsafe in the car and will not drive the vehicle. Car should be bought back by VW - open recalls with no fix leave the car worthless. What else will go wrong with the 2018 Tiguan - will not purchase another VW in the future.
The VW-equipped entertainment center does not have the proper processing power to effectively use apple carplay. Since new, when attempting to use apple carplay, the entertainment system will freeze, malfunction, or otherwise fail after the iphone is plugged in. This problem happens at least 50% of the time, and requires the entire entertainment system to undergo a 'hard' reset in order to function properly. This issue occurs at all speeds and in all driving conditions.
There is a rattle coming from lower B pillar rattle coming from driver seat belt retractor, overhead console, wood trim on both front doors, both tweeter speaker grills, both rear cup holders, also found rear deck lid clips not clipped in all the way driver rear access panel ratting along with both rear stop light access panels
Bought the car in October 2017, immediately had to have the left rear sensor replaced because it would show that there was a vehicle to the left of me, even when I was in the left hand lane. When the headlights are set to automatic they are always on. They don't turn off when your driving in full sunshine. B pillar rattle has gotten steadily worse on both sides. I just took my car in and the dealership couldn't give me an estimate on when I will get it back. The rattling happens all times of the day and on all road conditions. The temperature doesn't seem to impact the rattling either.
I purchased my 2018 Tiguan on June 26th, 2018. On June 27th, as I was driving on the expressway I heard a loud rattling noise coming from the passenger side of the car. The more I drove the louder it was. I didn't know exactly where it was coming from. I was headed to the dealership anyway because my car was missing 3 items from the truck. The paint protector wasn't done properly and the inside of the car wasn't clean. I spoke with my sales person once I arrived and we went to the service department and scheduled an appointment to get the car re-detailed inside and out along with them checking out the noise I was hearing. Thursday June 29, 10 am, I arrived and checked my vehicle in. I was told it would take a couple of hours to complete everything. It took 5 hours and they told me that the shift plate under the passenger seat was loose and it would take about 3 to 4 days for the part to arrive. I received a call on July 5th, stating the part came in and I was scheduled to come back in on Saturday July 9th and that he would have a technician ride with me, since I was hearing the noise from the seat belt panel on both sides of the car. When I arrived, the technician rode with me to hear the noise and he agreed that it was coming from the seat belt panel. Technician drove 2 other demo cars since my car was driven by the owner. Fast-forward, I was told the demo cars sounded the same way and that he took the seat belt panel off, rearranged something, drove the car and didn't hear the noise. The service person explained that if I still heard the noise that it was nothing that could be done and I had to deal with the noise. Since my 3 year old daughter was with me, I didn't have time to go back and forth, I said ok and reported this issue to Volkswagen.
Rattling/ticking noise on drivers side around ear level. Noise has been present since I bought it in August 2017. The noise occurs at all speeds and on smooth surface roads.
Purchased a 2018 Tiguan and developed a rattle in the B-pillar. VW/body shop is repairing it according to a tsb that is not up to standard in my opinion. How can you fix a bad weld by making the space wider and spraying it with a sealer?
When I'm giving gas/ accelerating, there is a "hissing-sound" coming from outside and more clearer and louder to the passenger side person position. Can hear it even clear if I roll down the windows. Sound starts coming anywhere from 0 - max mph no matter which roads I drive in. Don't know for sure which part of the car is doing the sound but "acceleration" is the causing it and when I let the car roll without giving gas, the sound stops. So you should definitely give gas/ press acceleration pedal to hear this sound. Its been 9 months since I purchased this car and has roughly 11K miles on it. (Tiguan SE 2018 4motion) sounds from driver's side B column is also noticeably loud when driving.
Sel premium trim lane assist malfunction - system will inaccurately detect lane lines and attempt to adjust the vehicle to the center of the lane, even when it already is centered in the lane, resulting in the vehicle pulling into the adjacent lane. Has nearly pulled the vehicle into adjacent lane with another vehicle present in the lane resulting in near collisions on numerous occasions. System will also register as the vehicle somehow departing into the lanes on both sides of vehicle at the same time, and will essentially lock the steering wheel in place. See included photo evidence - both lines on the side of the vehicle are solid white indicating that the departure mitigation is activated, and the green "lane" icon indicates that the lane departure system is currently activated. Dealer service department response: ""npf unable to reproduce customers concern".
A D V E R T I S E M E N T S
- West Hollywood, CA, USA