This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the freeway, the car came to a sudden stop in the fast line. I tried multiple things.....moving it in and out of gear, and flipping the parking brake switch off and on. After maybe a minutes, the brakes unlocked and I was able to move the car over to the shoulder. There was not warning, the car just stopped. I have just recently had the car inspected, 50,000 mile service. No issues were detected by the service group. The service dept at VW diagnosed the problem as being a short in the emergency parking brake. Thankfully we were not hit. Am very concerned someone else won't be as lucky.
Brought 2016 Tiguan less than 10 months, noticed scraping noises when breaking at local speed. Also hear clanking noise occasionally from bottom of the vehicle. Sent car to Volkswagen service center and found the rear rotors pitted and rusted. Service center just clean the surface and suggest to replacement when noise return. Call Volkswagen customer service open a case. According to the customer service my car has low mileages, cause rust developed and suggested to drive my car at least once a week. This is an unacceptable reason because I use my car average 2 days a week. When sent in for service, my cars had 3943 miles with driving with less than 10 months. On average drive about 394 per month and ~100 per week. I strongly question on what kind of material Volkswagen use causing the pad and rotors rust easily. Plus Volkswagen stated rotors and pads are not covered under warranty, replacement is under owner expense.
- Forest Hills, NY, USA
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- Temple City, CA, USA